Ultra Smiles

Seriously, I don’t understand why this is rated so high. My family joined after reading reviews but we realized this has been a big mistake. When we joined, they gave a long list of things that needed to be fixed which we were never told by our previous dentist. After we had our first filing, both my wife and I started getting a lot of problems with sensitivity. Both my wife and I can’t drink cold water and we get headaches. Not to mention that they are really rough when they clean. They look like they are trying to get it done in shortest time possible. Please don’t go here. If you go here, please get second opinion when they give you list of things to fix.

Most of the staff here are very nice, however I do question their integrity. My first visit they completed my X-​Rays and then did a cleaning. The hygienist said I needed a deep cleaning and that would be an additional $ 50 that my insurance doesn’t cover. I haven’t missed a 6 month check up with the dentist in years and have never been told I needed a «deep cleaning». I brush at least twice a day and floss throughout the day. That was red flag. My boyfriend went a few days later, and they told him the exact same thing. Another red flag. They also insisted I needed some sort of paste at an add’l $ 89. I paid and made my next appointment to have a cavity filled. I’m now questioning if I ever even had a cavity. Oh yea, they also told me my insurance doesn’t cover nitrate and that would be another $ 50 I would have to pay. I’ve had cavities filled over the years with the same insurance and have never been told that I would have to pay out of pocket for nitrate. Pretty sure that was a scam for more money.
My next appointment, the alleged cavity was filled, and I was then told I would need to pay $ 200 out of pocket for the free-​for-​life whitening, however it would be refunded to me at my next appointment for some cosmetic work. Another red flag. I should have realized then it was a scam to keep my money. Why would I have to pay up front for something that’s supposed to be free? I got my trays and whitening gel a few days later. The whitening gel doesn’t even work. I came in and saw the dentist to ensure I was applying it correctly and I was. I tried it for 2 more weeks and my teeth never got whiter.
Fast forward to the day before my cosmetic treatment. The office calls me to cancel due to Dr. Garcia having to attend a funeral. Completely understandable, no big deal. They rescheduled me for the next week. I mistakenly forgot to update my calendar with the new appointment date and subsequently missed the appointment. I called the office as soon as I realized it to reschedule. Kelly, the receptionist, answers and is very rude and tactless telling me the dentist waited for me for over 2 hours and that I’d be charged a fee for missing. She then stated since it was my first time missing they would waive the few. She went on and on. She was so incredibly rude, it just totally turned me off. That was the proverbial straw that broke the camel’s back. It really put a bad taste in my mouth (pun intended). I called back 10 minutes later to cancel my rescheduled appointment and explained that I don’t appreciate how I was talked to and wouldn’t be returning. Kelly tried to change her tune real quick but the damage was already done. I don’t expect to be talked down to for missing an appointment that was initially cancelled by the doctor. I understand it was my mistake, but I still deserve to be treated with respect. The same respect I showed Dr. Garcia when she cancelled. I then asked about my $ 200 refund and was told she would need to check with the Dr. Kelly then calls back and tells me I can’t be refunded unless I come in for the cosmetic treatment as the refund is contingent upon treatment. So they’re pretty much forcing me to come in to be refunded THE MONEY THEY ACTUALLY OWE ME. That makes absolutely no sense. To top it all off, I get a call a couple of days later asking if I want to have my 6 month cleaning at the cosmetic appointment. Y’all know good and well I want nothing to do with this dentist. This was their last ditch effort to scam me for more insurance and out-​of-​pocket money.
I want absolutely nothing to do with this dentist after this next appointment. They have no integrity, professionalism, or customer service. I will say Dr. Garcia’s dental assistant Olivia is very friendly and warm, and I wish she would move to another office that knows how to treat their patients. There are hundreds of dentists in the DFW area, and I will be taking my teeth and money elsewhere. Do not go here unless you want to be scammed for as much money as possible and treated poorly.

Dr. Garcia and her staff are great at what they do!!!
Nothing new… right?!
Well today I had to get a filling. Got it done… didn’t feel anything! Was told I may have a little discomfort may want to take some ibuprofen… 9 hours later… still no pain.
Amazing!!!
Love this place!

Dr. G and her staff are always great!
Excellent dental care along with friendly caring people!
I live 30 minutes away from her office, but it’s well worth the drive!

My husband and I are very pleased with the service provided by Dr. Garcia and her staff at Ultra Smiles. Dr. Garcia is very professional and most of all she listens to all of my concerns about my teeth. Her staff is amazing! Everyone is so nice and welcoming. My son hates going to the dentist, but I was surprised with how Dr. Garcia and her staff took care of him. After we left the office, my son told me that the dentist wasn’t so bad after all. My family and I are always provided with an exceptional service every time. I highly recommend Ultra Smiles.

Another pleasant visit to get my teeth cleaned and checked. I look forward to my appointments because they’re professional, polite and fun. Not to mention the free gum…

Terrible experience. I’ve never had any issues with my teeth and now I have constant pain. Dentist said I needed a cap to prevent a crack from splitting my tooth. I spent three hours in the chair and jumped three times because he couldn’t get the numbing correct.
Dr Palma is really nice, but I don’t rust his work anymore.
On your visit, they chart out a thorough plan to get as much money from you as possible, Instead of giving options and recommendations. Hopefully I can find a dentist to alleviate the consistent pain.

Everytime I’ve been it’s always feels like I’m going to visit family and it’s fun. The staff is extremely friendly and make you feel at ease (even if you haven’t gone in a long time!). I like how you get your own TV channel to watch during your procedures — makes it feel like you’re relaxing at home rather than being at the dentist. Dr. Garcia is always very informative and helpful, and Dr. DePalma has a great sense of humor to keep you laughing.

I had to find a new detnist and picked a clinic halfway between home and work. I had a good feeling about Dr. Garcia after reading her bio. After being her patient for more two years, not only am I continually satisifed, I like her service even more.
She always explains to me the chemistry behind any problems with my teeth and why treatments are needed. Her staff is not only professional but friendly in a sincere way. (I’ve found that is characteristic of many Texans)
She recently moved to a new and better location. I was amazed when I walked in the new clinic and thought it had been decorated by a professional designer. (Dr. Garcia said she did it herself). There are TVs in every treatment room. One might think the sleek image would translate to higher fees. Instead, teeth whitening is now free for life for qualified patients.