AAA Texas

On 9-​8-​2015 I was in Irving Texas visiting my son who has both Texas AAA car insurance and membership. I live in California and new to the area.
I was driving his car and turned right too close to the curb and cut my passenger rear tire totally flat.
I managed to pull to a stop at 777 Lake Carolyn Parkway, Irving Tx and called AAA at around 9:30am. I told the AAA representative, a man, that I was driving my son’s car and did not have his membership number but I did have his auto insurance policy number.
He wanted to speak to my son and I told him he was in a meeting and not available.
Without asking me whether I was also a AAA member, which I was for more than 20 years, he told me I have to pay my own car tow and I agreed. He gave me a tow company number and hung up.
I called the tow company and left a message. After about half an hour, another AAA representative, a lady, called me. After getting my membership number and confirmed it with my California address, she helped me. She told me a tow company would be coming in 45 minutes and gave me the tow company number.
I was very traumatized by this experience (still). I was abandoned by AAA and left helpless in an strange area despite paying dues for years. I compare this to calling 911 for help and told to get my own ambulance.
K.H.

I received a quote at the beginning of April for auto insurance and set up the policy to move forward 20 days later. The current State Farm policy expired April 22^nd. On April 22^nd, AAA charged my debit card for $ 212.00 in premiums and $ 57.00 for a membership. I received a call that night that they had ran the «wrong» DL and it would be DOUBLE. Obviously, that was not acceptable and I was told that the money would be refunded immediately. 3 days later, I was told that the money would be there in 48 hours. On the following Tuesday, I was told another 2 days via MAIL. This is an unnecessary inconvenience and caused a lapse in my polices!
Still not resolved — the link to a managers emails bounces back as well.
I trusted them for many years in the past. I highly recommend anyone steer clear of them. Their service is gone like the 80’s!