Sueppel’s Florist

I agree with Bobbi C. from LA. I am from San Francisco and have sent many arrangements to my relatives in Iowa. They have all told me the flowers were amazing! Thanks Sueppels! Mandy is great to deal with over the phone.

If I could give them less than one star I truly would. This is not a company worth ordering from and anyone looking to send flowers in the Iowa city area should look somewhere else. I ordered flowers on saturday and asked if it could be there on sunday, which they said they could do. The flowers were not delivered on sunday, which i understood because it was a short notice, however i expected them to be delivered the next day. Instead of being delivered the next day I received an email without explanation stating my order had been canceled and I would receive a full refund in the coming days. I will be waiting for the refund and if it does not come within the 3 business days they state I will be reporting them to the better business bureau and taking legal action. ABSOLUTELY WORTHLESS COMPANY!!! DO NOT USE THEM

Rather than ordering through their website, I called in my order so that I could deviate from the standard FTD bouquets offered on the website. I also thought a direct order might provide better value. The website says that local deliveries are free, but they charged me $ 8.95. Also, I was very disappointed with the quality. I paid $ 62 and ended up with a smallish bouquet of a couple lilies that had net yet bloomed, a few tulips and daisies, and too many cheap carnations.
If you must order from them, I’d suggest just going with the standard FTD offerings on the website. At least you’ll know what you’re getting and the delivery will be free.

I do NOT recommend this company. They were completely inflexible, unhelpful, and callous in working with me to deliver a flower arrangement to a hospital for an ailing child. Special requests? Forget about it – no apologies, no willingness to help or think outside the box, no humanity – just a cancellation. I would have had a warmer, more productive conversation if I had bypassed the woman answering the phone entirely and negotiated directly with the wicker basket holding the floral arrangement.
In all seriousness, I was genuinely taken aback by Sueppel’s lack of compassion. It is one thing not to want to help with special accommodations, but these people were just flat-​out rude. As a result, I would rather run barefoot through a grassy field and pick a bouquet of dandelions myself than give Sueppel’s one thin dime of my money (or the money of anyone I come in contact with who ends up having occasion to hear the story of my personal experience with this place).

I ordered a bouquet flower a day before Valentine’s day and told them to send at noon on Valentine’s Day for surprise to my wife. Sueppel’s Flowers delivery person delivered wrong flower with wrong order to her. Then I contact them the lady admitted the delivery person sent the wrong flower. They assured me will sending the right one. Until 4:15PM my wife called them to make sure if they will sending because she will leave for the day. The lady that pick up the phone very rude toward her. Then the flower not get send on Valentine’s but the day after. The bouquet came not the same again with what I ordered. Then I contact the shop the clerk pick up the phone said the owner Ted was not there. I emailed also my email not being respond. Then I came to store and I found Ted there. He admitted made a mistake; First sent a wrong flower with a wrong name to right address. Second a bouquet that I paid for $ 70.00 not came with the exact picture that we ordered. The flower was not enough only 3 roses and 5 carnations and dry and wrong vase.
This is absolutely made our Valentine’s Day became a bad day. Their service was terrible and not treat their customer with respect.
If you look their website stated when you choose us, you can always expect to be treated more like a family member and less like another customer. This is statement was not true, we felt get treated like they didn’t care. ABSOLUTELY NEVER EVER RETURN TO THIS PLACE AGAIN. THIS IS A SUCKS PLACE TO SHOP FOR FLOWER.

Sueppels has no concern for the customers that have been going to them for years. The downtown store has closed, when voicing my concern there was no compassion at all. Then when I got home, the bouquet i bought had a broken flower and dead leaves… I’ts sad that a place I used to really like has gone this direction.

My beau ordered flowers prior to Valentine’s day expecting them to be delivered the Saturday before. Sueppel’s assumed the order was for Valentine’s day.
When the order came, which was a dozen roses, two of the blooms were damaged. One was a bent stem and the other was a nicked neck.
Sueppel’s did replace the bent stem (I didn’t notice the nick in time). For all the problems, next time I’ll be finding a florist that treats its flowers more carefully.

This place is to local Iowa City business like black and gold is to the Hawkeyes.
Great family business that offers great flowers at reasonable prices. They’ve delivered my Mom countless Mother’s Day, Birthday and Valentine’s day arrangements without a hitch while I sit on my couch in Los Angeles!
Wouldn’t go anywhere else in Johnson county. Been coming here since I bought carnations for Prom and Homecoming at Regina High!