Advanced Dentistry Of Iowa City

On February 2, 2015, I visited Advanced Dentistry of Iowa City, a Tier II provider on Delta Dental’s list of providers, for my initial appointment. During my visit, the dentist, Dr. Martha P. Moreland, suggested to make a follow-​up appointment for a Full Mouth Debridement. On my way out, I discussed scheduling that appointment with Pam, the office manager at the front desk. Pam told me that a Full Mouth Debridement was never covered for any patient by any insurance. She said, she wouldn’t even file a claim, but that I could always file a claim myself for any procedure, as that was customary at their office. However, when checking my dental plan coverage later at home, I discovered that a Full Mouth Debridement was indeed covered, as long as the dentist submitted a pre-​authorization. I emailed Pam with that information and she emailed back, insisting again that such a procedure was never covered for any patient by any insurance. Pam also emailed that a pre-​authorization for such a procedure was neither necessary nor customary, but that she would get one if I insisted. I emailed Pam that I would really want that pre-​authorization. And to my surprise, without any further communication from the dentist’s office, I received an EOB from Delta Dental, dated March 5, 2015, confirming that my plan did indeed cover this procedure. However, it was clear that if the dentist were to file this claim, she would also make a lot less money. However, only a few days later, I received a letter, signed by Dr. Moreland, dated March 9, 2015, in which I was told that I was now no longer her patient. Dr. Moreland gave no reason for dropping me. On March 23, 2015, I called and emailed both Pam, as well as Darcy, at Dr. Moreland’s office, for an explanation. Pam emailed back, acknowledging my request. However, I am still waiting for an explanation.