Gosedan

DO NOT USE THIS COMPANY!!! I really hope this review gets out to anyone considering using GoSedan. This company has the worst service, unreliable drivers and completely inexcusable customer relations. My driver did not show up for pickup at my house this morning at 4:45am. I had been texted his phone number at 3:30am (woke me up), so I tried calling him at 4:46. No answer. Went to voice mail. I called the company and was placed on hold for 15 minutes before I could speak to someone, even though the recording said ‘you are the first customer in line’. By this time I had loaded our luggage and my son into my car to drive ourselves to LAX.
I had already driven 10miles when they said driver will be at my place in one minute. I said cancel.
Then driver called me saying he would arrive in one minute. I had to ask him 3 times where he was? at what intersection? what are the street names? He named Brand and Central, which don’t even intersect and I knew he was lying.
Of course I still had to deal with running late to airport, cost of long term parking, now the fun begins with trying to get a refund out of this atrocious company. Read further:
Unfortunately This is the 2^nd horrible experience I have had with this company.
A couple of months ago I ordered a pickup at LAX. My first flight was delayed on Tarmac for 3 hours. I sneaked a call to my husband to let GoSedan know I would be missing my connecting flight. Somehow this info didn’t get registered as a delay/cancellation/‘will call with further instructions’… and because the 2^nd flight was on time (they only allow space on the website to enter one flight, not the 1^st leg of connection), they sent driver to LAX to pick me up and refused to credit my
money back.
Worse was the frustration of endlessly sitting on hold while in Phoenix airport at my connection, dealing with rude, unapologetic service reps who cut me off four times over the course of an hour trying to get through to someone who would reasonably send another car to pick me up without charging another $ 150. I ended up taking a taxi in the taxi line, refusing to give them more money. $ 300 later and yet another hour on the phone, and still completely unapologetic and no refund.
I WILL NEVER USE THIS COMPANY AGAIN.

Zero stars
Had 5AM scheduled pickup. They called me @ 11:15 pm the night before and cancelled on me. Didn’t get the message until I went outside at 5AM and no car. Checked my voicemail and found out they cancelled. What? unbelievable. Unacceptable. I don’t care if the owner of the company has to drive me personally. You don’t leave a customer high and dry like that.
I called and complained. No apology. No effort to make things right. No response from customer service email. Then they tried to charge me $ 4 to cancel my return ride.
Terrible terrible terrible company. Do not use at all costs. They are unreliable. Use at your own risk.