Extended Stay America – Indianapolis – Northwest – I-465

My dog Luke and I really enjoyed our short vacation stay at Extended Stay America. The hotel accommodations were just excellent. I was very pleased that they allowed Luke to stay at the hotel. Most hotels don’t allow Labs to stay in their hotels due to their size. My room was excellent. I really enjoyed the peace and quiet there at the hotel. My room was set up just as if I were at home. The cleaning staff was very trustworthy. The front office staff was just AWSOME! I really enjoyed the fact that they had a pond in the back of the hotel where my dog and I could walk and run around. The location is great. You have all your major grocery stores and shopping centers near by. I think I ate at every restaurant near by. Thanks Extended Stay America for making my stay home away from home nice and safe.

This place was a all around bad experience from the beginning. We arrive to be told our rooms were not ready and we were not given a actual time they would be ready. We ended up blindly waiting almost 40min after check in time to get our rooms. The rooms were fairly clean. However it was miserable the a/​c did not work in one of the rooms it was over 80 degrees the entire time. When we reported it to the front desk gave us a very «what do you want me to do» attitude saying they don’t have 24hr maintenance and there were no other rooms available to give us. Needless to say i would never return to this location or any location. I may also never use hotwire again out of fear of getting this hotel being they don’t reveal the hotel until after you book.

This has been quite possibly the worst hotel experience I’ve ever had. I was locked out when I arrived at 11pm with no one at the front desk to check in. Myself and one other guest (a family) were waiting around for 20 minutes while we frantically called numbers to get someone to finally come let us in. There lady acted like we were inconveniencing her! Then when I finally get to my room after walking through the smoke filled dingy hallways, the bed isn’t made. The bed looked like someone did make it but had no idea what they were doing. The pillows were on the ground with no pillow cases. When I called down to have the lady bring pillow cases, she told me she couldn’t leave because she was the only one at the desk. Which would have been a valid excuse if she hadn’t already left the desk unattended for 30 minutes prior to checking us in. The entire place was terrible. Up until the last second I walked out of there the next day I felt disgusted by the service and vibe. STAY AWAY AT ALL COSTS!

We enjoyed our stay. Me, my mom and son enjoyed 2 weeks staying here during Christmas and New Year. We stayed in the remodeled part, as did my family that came to stay a night here also. It was very quiet, clean and my mom is handicapped, so she enjoyed the roll in shower. I bought a few kitchen supplies at Goodwill, and it was on! Decent, and inexpensive! New Years was the noisiest is all, but that was on with me. I am from Indianapolis, so I know the area is good. Lots of shops, restaurants and stores close by.

Prior to staying at this Extended Stay, I had my son visit the hotel. The room they showed him was not the room I received. Based on what was told me over the phone and what my son saw, I booked the room for a week. At the time I booked the room, I asked for a ground floor (I have walking and sciatica problems), with extra pillows and towels. My daughter and grandson were staying with me, I had to pay extra to have more than two people in the room.
When we arrived, we were given room 248. I asked and paid for in advance, daily maid service and was told it cost $ 10 a day (I was quoted $ 5 a day over the phone). The room smelled, had stains from something being spilt on the carpet, there was also trash that was not picked up. The kitchen was not setup, no extra towels, no trash can, no toaster, no coffee maker, the telephone didn’t work and the sheets were a queen size that were put on a king bed. We had to use our cell phones if we wanted to call the front desk.
We immediately went to Wal-​Mart and bought Lysol and febreeze. We almost used the entire can, spraying the carpet, wiping down the toilet, mattress, drapes, etc, however the smell would not leave the room. The mattress did not have any type of plastic covering and was stained from whatever was spilled or soiled on the mattress.
After the first day, because my daughter left my grandson’s traveling blanket on the bed (it was one of those light-​weight blankets for kids), the maid did not clean the room. When I asked about it, I was told, the staff is informed, not to make the bed if there is any personal property left on the bed. When I asked why the bathroom wasn’t cleaned and the floor vacuumed, I was told, he didn’t know. To the motel staff’s credit, he refunded the $ 10 for that day.
One night, because my grandson, drank too much during the day and he wet the bed that night. Initially, we decided sleep on the sofa-​sleeper, but when we took the cushions off, there was so much dirt and crud, we abandoned that idea. So, I called the male person at the front desk, he said there was nothing he could do, but ask us to turn the mattress over. I wiped down the mattress with Lysol, while my daughter went down to the lobby to get sheets, however she had to returned two more times, because each sheet set was the wrong size.
For two days, we complained, but since everything was pre-​paid, I had little option. Each time we complained, the hotel staff would say, «I’m sorry, but the washer is broken», or «I’m sorry, there is nothing I can do, right now, but will let day housekeeping know» or «I’m sorry, we don’t have any more blankets» or «I’m sorry, as soon as we can get the kitchen setup, I will have someone deliver it to you».
Needless to say, this motel/​hotel is horrible. On my second night, since I still had not received the kitchen pots, pans and dishes, I went to complain to the person at the front desk. While there, there was a guest, who had been living there for the past 7 months. He asked about the fighting and arguing of the guest in the room next to me had. Apparently, I missed that one, but my daughter heard. She mentioned that it sounded like the TV show. We had been told that these people are known to have fights. My daughter further said there was also a strong odor of MJ coming from the room.
While I waited for the kitchen pots, pans and dishes, another guest came up complain because his bed was made up without sheets and blankets, just the duvet. He too was told that there were no more blankets. Because this guest complained so, he was given a 15% discount. Hmmmm.
As for the Grab-​and-​Go breakfast, buy your own food. They do not keep it stocked. On our last morning there, we decided to go to the Grab-​and-​Go breakfast, there was only one muffin left, no orange juice, but there was coffee. And, Yes, we were there early!
On the first floor of the motel/​hotel, there are water fountains, vending machines a restroom (which also was fixed after we arrived). On the second floor, there is a washer and dryer for guest, which cost $ 2 each to use. Don’t know what is on the third floor.
While checking out, from the same hotel staff member that I did the majority of my complaints to, asked if I had a pleasant stay. WOW! Can you imagine what I should have said, but I was trying to be nice and polite. Explained that the majority of my issues were never fixed and left because something was broke, I cannot recommend this hotel. I realize that this is not the Marriott/​Residence Inn, and I was trying to save a few dollars, while visiting my son and his family. But, I got what I paid for, or should I say, I didn’t get anything what I paid for. I should have paid the extra and stayed at a hotel/​motel that looked out for their guests. No where along the way, did any of the hotel staff, ask to see if we needed help in finding anything in the area. And, the hotel maid, who cleaned out room, was extremely rude! Don’t use!

Giving this hotel one star is a gift. If I could it would be –5. This hotel is so dirty that we didn’t stay we found a room at Homewood Suites.
There were ants the room including the bed, blood in the toilet and sticky floors. The person in the front was extremely rude and no help at all. Since they had already charged my card I thought maybe they will credit me, but no such luck. They said they would refund one night and not the other. It looks like I have to dispute the charges. Like I told them we had an agreement I did my part, I paid and I arrived, in return you needed to make sure I had a clean, safe and bug free room. You did not deliver your part, but you still expect me to keep my side of the agreement when you failed yours so miserably. My advice to all would be DO NOT STAY AT THIS CHAIN! Or you may end up taking home an uninvited guest and it may take you months to get rid of!

I will never stay at this hotel again first of all it was dirty they only bring housekeeping once every eight days they only have breakfast up till 830 in the morning they will not give you clean towels unless you return downstairs your dirty towels or dirty sheets they are very rude and they are not fast, very slow with the service I pretty much think this is the worse hotel I ever stayed at.

So Extended Stay is what it is. That being said… I have been coming here for years for The Indy 500 weekend. The rooms were at an all time low last year, but they have made some substantial upgrades this year. They are not 100% done yet but new carpet and furniture were in the room I got. Upon check in my room had an AC unit that did not work. They moved me to a better right away with working AC. I wouldn’t book this hotel for a romantic get away, but for the price it is truly a good value. Free wifi and continental breakfast in the mornings (Coffee, fruit, oatmeal, and breakfast bars). There is a pool which is usually opened Memorial Day weekend. This year it was undergoing some maintenance and as of 5÷27÷2014 it is still closed. The staff are friendly and the location is pretty easy to get in and out of once you find it (The entrance is a little hidden). If you are expecting the Drake then you should probably just book at The Drake.

Never ever again. EVER.
For the people who give this hotel four or five stars and call this hotel «clean» either have seriously low standards for cleanliness or somehow there are a few rooms in the building they keep nice just to surprise people!
I would honestly give this a zero rating if I could. Here is why:
I arrive at the hotel at midnight and check in. The front desk staff is courteous and responsive. I will give this hotel credit for the one thing they have right. The lobby is very nice, so my expectations were at least a clean room.
I walk through the lobby with my family into a run down and carpet and wall stained hallway. I even have pictures to prove it, if anybody doubts.
I get to the room, the lock on the room is broken and hanging off the door a little bit. I walk in to find a initially nasty looking room. Upon closer inspection I find we have a single bed room, when I reserved a double bed room. We have five people in our party, so this was not conducive to good sleeping arrangements. I would have called to change to a double room but it was apparent to me after the first minute if being in there that we won’t be staying there for the rest of our reservation.
Next, there were ants all over the floor. There were ants on the bed and couches. There were cockroaches scantering about in the kitchen.
The couch had stains on it. Gross.
The curtains has blue, green and white goo on them. Brown smears on the bedroom wall, maybe chocolate but I wasn’t going to check.
The bathroom door would not close all of the way.
The bathtub was dirty and had hair and grime in it. The shower curtain was stained,
We had no toilet paper and no toilet paper holder in our room. We managed to call to get extra sheets and toilet paper, so you know, we could us the bathroom and sleep.
The bedding was disgusting, there were cigarette burns, stains and holes in it, mother pillows were down. After I requested polyester or cotton and was assured by the hotel staff when I made my reservation that they ABSOLUTELY had NO down pillows, I was pretty pissed. I have down allergies. I managed to call and have them bring me a regular pillow, thankfully.
The thermostat was hanging off the wall and was broken. It didn’t work. Luckily it was a comfortable temperature.
The curtains wouldn’t close all of the way, which was problematic due to the fact there was a floodlight directly right outside the bedroom shining in my face the whole night.
There was only one remote for the two TV’s in the room.
The carpet was stained.
The room was smelly and there was smoke smell and tall tell signs of a smoker being in the room because of the yellowing on the walls. (I requested a non smoking room)
The sink was dirty.
There were only two mismatched forks and two mismatched plates. Not much to work with if you expected to have a usable kitchen.
Again, I have no idea how someone could consider this hotel clean. No idea. As for «you get what you pay for», I went to the Embassy Suites after this and paid only $ 10 more per night and the quality and experience was off the charts compared to this place.
Believe me, this is not worth the $ 100 bucks per night. Or $ 80. For that price, stay at a Super 8 and save yourself the pain.

1. telephone in our room did not work
2. smoke alarm was hanging off of the wall with wires exposed
3. having a small kitchen area is great, but the only utensils in our room was 1 fork and 2 spoons.
4. lamps were very unsturdy and one was missing a lightbulb
5. we found a dirty towel on one of the desk/​table chairs
6. the door leading to outside at the end of the hallway was right next to our room. the loud BANGING of the door slamming was irritating and interrupted mine and my children’s sleep numerous times throughout the night. if the door were adequately maintained I don’t believe it would slam so hard. the same door also was often propped open by other guests who were smoking right outside the door. there is a sign at the front of the building stating a smoking area was available in the back of the hotel, but this rule wasn’t followed and also was not regulated by the staff.
7. the pool was not maintained, it was dirty and many of the «unsupervised» children in the pool were playing with the pool maintenance equipment and safety floatations devices. this area was not maintained either since the following day the same garbage and safety devices were still in the pool.
8. the grab and go breakfast was not what I expected. there was not any juice or milk available to the children and I’d hardly call what was left out «breakfast» (granola bars and small muffins). I didn’t expect a hot meal, but when you have to go elsewhere to feed your kids after being made to believe that some form of breakfast would be available it is disappointing. I’d call this more of a small, temporary «snack station». there was also a handwritten sign up that stated «only 2 breakfast items per person». even if I ate 2 granola bars I’d clearly not be filled up. rationing the «grab-​and-​go» seemed unfair.
9. «free» wi-​fi was so weak it was unusable
on the upside, the room was fairly clean and spacious for our family of four. the refrigerator was nice to have to store drinks in for the kids. and the shower was nice and hot, I truly enjoyed it.

Overall very comfortable stay, I feel they lack a lot in supplying the kitchenettes with the appropriate cooking utensils. The staff was very friendly and helpful they made every attempt to make sure all your needs are taken care of.

The room was so dirty! There were stains on all the «furniture» and on the carpet, the appliances in the kitchen look like they had never been cleaned. There was HAIR all over the bathorrm, it was so disgusing. I was scared to sleep, thank god I was only there for one night. All night I kept hearing fighting going on from other rooms and in the hallway and was just waiting for someone to come barging into my room. I would have slept with the light on … except none of them worked!

So I guess I should have known what I was getting into when booking a two-​star hotel from a site that offers hotels at discounted prices. I wanted somewhere decent but cheap to stay.
The hotel from the outside and the lobby looked promising. The room, however, was creepy. The comforter had light/​white stains, so I wasn’t too trusting on the thought that it was cleaned. The blanket underneath the comforter had a mysterious brown stain. Needless to say, I froze underneath the thin sheet that I presumed was clean. The couch also had mysterious white stains. The bathroom wasn’t bad besides the creepy, stained shower curtain. I had to go to the store to buy disinfectant spray and spray the whole room down. I felt like I was going to see prostitutes walk down the hall-​way at any moment.
Maybe my expectations were to high. I’m used to Marriotts and Hiltons which are not ultimate luxury, but at least provide or give the impression that they provide clean sheets.
This is a cheap option, but you get what you pay for. If I could have gotten a refund, I would have done so and paid more to stay elsewhere.

Spacious stay away from home at a good price