Huntington Radiology – Zoe

So the place opens at 7
Right?
I was the second person there
Didn’t get called in until 730
Just 2 fill in paper work
I got called again until 8 after
They dismissed the 1 person
N they still took forever
Some of the staff was rude
So if u think trying 2 go in early n trying 2 do everything
Good luck something that took 20 minutes took me over an hour 2 do
I would understand if more ppl where in front of me but there wasn’t

I have to separate this review into a timeline it seems.
Before: Gave them a call to make an appointment for an echocardiogram and a chest x-​ray. Got a 2:00 slot on a wednesday, and the x-​rays are apparently walk in on a first-​come, first-​serve basis. I write down directions and I am told to be there at least 10 minutes before. Cool. Very quick, no long wait time, lady on the phone was nice but definitely wanted to hang up quick.
During: I arrive at 1:15p.m. to the directions I was given (Apparently they have 2 locations on the same street, a block apart). I park and put 2 hours worth of coins in the meter (I knew they had a rep of taking long, according to the receptionist who had called). I walk over and low-​and-​behold a sign on the door reads, «X-​rays at Zoe location» (I was on the Saturn St. location). A little irritated and too lazy to walk (it was super hot and my neck and back were killing me) I leave my awesome and paid-​for parking spot and head to the other location.
I walk in and all the receptionists are looking down not at all greeting any of the people who are there or are walking in. I sign in, and wait about 20 minutes. I get called and I’m like «Yay!» Only to be sent to their second waiting room in the back. Here I check in with them and wait another 30 minutes. No biggie, I took time off specifically for this, no rush on my behalf. Problem was there was at least 6 people waiting with me, in a hallway filled with chairs (not really considered a waiting room). I also noticed that there were three receptionists all whom seem to be very preoccupied: one looking at a movie on her phone while «working,» the other was watching the novella on the tv which was meant for the people in the waiting area, and the last was looking at music videos. Hey I don’t mind you doing these things while working, but damn out in the open all willy-​nilly like that. That’s like telling these folks waiting «F, you. I can care less»
Did I fail to mention that everyone here seemed to speak to everyone as if they were zombies. Their tone was so monotone, maybe I caught them on a bad day? The only time I heard a lady with a slight interest in her tone was when she was trying to tell a patient that she never signed in. The patient and her argued for a couple of minutes, only to find out that the patient had signed in, they just overlooked her. But not until they told her it was her fault and they could only re-​schedule here at a time that was inconvenient for the patient. Their f*$# up, but she has to fix and arrange a time that works for them? Ummm no.
Okay finally I get called by a gentleman for my chest x-​ray. Monotone once again, it seemed like no one had ever asked him how his day was going, because that cheered him up a bit. I get my x-​ray done and once again am signaled to sit in the hallway. 15 minutes later a women comes up to the hallway reception area and I overhear my name. I say, «yes that’s me» She informs me that my referral for the echocardiogram had an error, apparently one of the codes was off. She had called my insurance office to fax a new one and asked if I wouldn’t mind waiting. I said «sure, no problem.» It’s close to 3:45 at this point. I wait, and wait, and wait, 4:00 rolls around and I heard nothing. No check-​ins, no «oh we’re still waiting.» I finally get the courage to ask (I hate to bug, or complain) and she informs me that they probably won’t send it until after they closed the office that day. Ummmmmmmmm okay so you had me wait so I could be told it would not be sent until later tonight. Geez, thanks! She says she’ll call me when she gets it. And I leave.
After: Still have not received a call back from this lady. And unfortunately none of these folks had nametags.
As I said, maybe it was an off day for them. I get it, it was hump day, people are looking forward to the weekend. But damn, have some kind of customer service. Get it together folks, x-​rays, echos and all the other stuff you do here is not cheap for patients, get your shit together and treat them with decency.

I can’t think of any other place I’ve been to in the entirety of my time on the planet thus far, that is more horrible and stupid than this place. And I’m from Northern Florida, so I’ve been to and hail from some real shit holes. Trust me.
First of all, I had a 2pm appointment. Why they even bother to make «appointments» here is a mystery, because it has ZERO impact on when you’ll be seen. For me, that wasn’t until AFTER 5pm. No one communicated with me letting me know what was going on, or what to expect, or «we’re so sorry», or «hey…fuck you». Which, by around 4pm would have been welcomed interaction, given the drooling stupor this time sucking wormhole had induced me into. When I finally walked out the front door, the year was 2082.
(For those curious cats. By 2082? America has eaten itself.)
Anyway, if you can go elsewhere, DO! This place sucks dirty asshole.
On an added note: I got weird zits on my thigh after they rubbed all that cold goop into my leg with the doplar sonar wand. Also, the paper towels that were flung at me to clean myself up afterward were about as soft and sanitary as old paneling ripped out of a 70’s ranch house.