Cvs Pharmacy

Worst cvs pharmacy I’ve ever been to, and I’ve been to a ton. Slow, rude, lazy, and never have medication even close to ready when they say they will. Basically, take your prescription in and plan on going back for it two days later, and then it’s slightly possible you will be content with the service. There are pharmacy technicians that just sit around talking, are incredibly abrasive and unprofessional. I’m sure anyone who is unfortunate enough to have to frequent here knows who I’m talking about. One of them even told my husband one time that he needed to go back to his doctor and demand he get more pills per Rx each month because he clearly is taking too many too fast. I’m pretty sure that’s not your scope of practice for a pharmacy technician. What was REALLY going on was that we are self-​pay customers, so we picked up the prescription in pieces. We would pick up as many as we could when we had the money to put toward it until we collected the entire prescription. So while it appeared to the technician that he was picking up the medication before he needed more, he was actually just trying to collect it as soon as our finances allowed. When you use insurance, you can’t just pick them up whenever, but as self pay customers, we can. Tried explaining this to her, you’d think she would understand, as we cannot be the only customers that have done this. But she didn’t understand, and instead attempted to give medical advice that was totally unfounded. Those discussions would be between my husband and his physician if he needed to adjust his meds, which he does not. Just all around a complete pain in the ass every time we go. So many times we have dropped the Rx off before work, and come back more than 8 hours later and they look at us like we are crazy like we never dropped anything off. When they quote you a pick up time of 5 hours from drop off, you know they’re understaffed. That’s the only crappy thing about the pharmacy that isn’t actually their fault. Everything else though is directly their fault and I rather wipe my ass with sand paper than ever use this pharmacy again. As it stands I drive way out of my way to go to another cvs just so I can deal with some competent staff.

I have given this CVS Pharmacy location one star in my reviews on more than one occasion I believe. However, they must have made some serious staffing or protocol changes. The lines move a lot faster, the technicians and pharmacists are a lot friendlier and helpful. I actually don’t dread going here anymore. I am so very grateful they made positive changes to this location. I had been here so much and grew to totally dislike it, and now it gives me no problems!

The people at the front of the house are always kind. It seems like the store manager runs a tight ship and owns the business.
The store is usually clean, well stocked and recovered. The parking lot is absolutely disastrous. It is poorly designed, hard to get in and out of, many cars can’t follow the traffic pattern making it dangerous, and the asphalt needs graded and repaired.
The pharmacy folks are kind enough, but insanely slow. There are times I’ve waited more than two hours for a script. They need to increase capacity, staffing, or build another store to relieve pressure from the poor pharmacy staff.

So maybe I’m spoiled as I just moved here from Maine but seriously this place needs help. If my insurance would allow me to go elsewhere I would but cvs the only «in network» place close by. Anyway, it’s always a total cluster when I have fill an rx. I try to drop rx’s off before work and not once has it been totally ready for pick up at the end of the day. So I started calling at lunch to check in and it’s always that it’s in Que. I also get that they don’t have enough quality often (not that they bothered to call and tell me) and it takes 2 – 3 days to get in. I have never dreaded going to a pharmacy like I do this one. Oh yah I also get the excuse they have been «totally backed up». I want to scream for the last 9 hrs you have been backed up???

Haven’t been here in a long time. Service was faster esp. since both lines are open for full service. Hope it continues.

As the other reviewers note, this is the worst CVS I’ve ever seen. It’s clean, it’s convenient, and the front desk people are fine. But the pharmacy folks are so slow, no matter how many people are in line or how many techs and pharmacists they have behind the counter. Sometimes you get a really nice pharmacist, but I’ve encountered so many rude ones, too. I keep going because it’s open 24 hours and is on my right (and therefore convenient) when I’m coming home from work, but Walgreen’s could take my business easily with some good coupons and better hours.

Thee WORST pharmacy I’ve ever been to. Last week I asked Larissa? To call UNCC health center to transfer my prescription since the holidays their hours are shorter and I wasn’t able to make it right after work. She said she will do it and it will be ready. I wait in line for 20 minutes and they have no record of anything and now the health center is closed and can’t get my.prescription. so now today? I spike to a Bash to call and transfer my prescription. She said call in 30 minutes to check if it’s been processed, I call back asking mind you it takes 20 min for someone to answer the phone and they said it’s processing and will be ready by 6. I get here at 6 wait 20 min in line and they said it’s still not ready for another 10 minutes. I go back in line for another 20 minutes it’s ready but they never ask for my insurance info in the beginning and I gave them my card and now I have to wait another 20 minutes for them to rebill. Mind you I’m upset and tell the lady I’m not going to wait back in line for another 20 minutes and she laughs at me then walks over to the other lady and says something in her ear then she laughs with her. Her name is yolande. VERY DISRESPECTFUL! Never ever again.

I used this CVS location for a few years, only due to the conveniece of the location for me. It seems that every time, whether I go inside or go through the drive thru, I wait and wait and wait. All the while, the employees are chatting and laughing. It almost scares me to think they are preparing my prescriptions as they don’t seem to take their job seriously whatsoever. I have been completely ignored standing at the counter. They dont even acknowledge that I am there.
I understand that they have things come up and get delayed. However, they are usually just giggling and talking to each other and take 15 minutes to «find» my prescription. Luckily, I dont have to go there anymore but I would not recommend the pharmacy to anyone (unless you enjoy standing in line for 30 minutes).

The pharmacy here is a joke. They all sit in the back and chat and laugh and no one fills any Rx. I have had Rx’s called in at 5:00 pm and at 9:30 pm when I show up all they ever say is «15 more mins». The amazing thing is that there is always like 3 ladies back there working on them. If someone stopped them from chatting and goofing off work might get done.
This is the worst. Insurance plan forced us here — we changed insurance plans just to avoid this place.

We recently had our daughter’s antibiotic filled here after visiting the urgent care next door. We will not be back. The employees were rude, and were spending more time complaining about having to work than paying attention to what they were doing. Proof of this came when six days into her 10 day antibiotic we noticed we were running out too fast. Upon closer look at the bottle, they didn’t give us enough of her medicine. Her script called for 10ml 2 times a day for 10 days (200ml total), but the bottle is a 160ml bottle.
You can have poor customer service and be rude all you want, but customers should have not to worry about their script being incorrect. As a pharmacy, mistakes can be dangerous. Luckily it was just a shortage on dose, but no way I would trust this place again.

Worst CVS to fill RX’s through. Every freaking time I go to pick up it’s not ready. At 9:00pm they tell me the wait is 40 minutes. CVS really needs to get on this! Customer Service in the pharmacy is terrible, not even a smile.