Toys R Us

Possibly the worst Toys R Us in Houston. Only good thing about it is the helpful manager. Horrible, horrible customer service. I went in for the trade in even where you get 25% off another item for turning in your old car seat. Anyway, I went to look at the car seat aisle and there were zero booster seats which is what I needed. The manager, (I believe he was the manager) Fernando was nice enough to ask us if we needed any help and said if we didn’t find what we needed, they could give us a coupon for the 25% off or they could order it online using the coupon, that sounded great to me! I go back to the customer service kiosk to get my coupon since they didn’t have what I wanted and the cashier seemed new, so she asked someone else to help her. The other associate she called just told us no, we couldn’t get a coupon. Either get a car seat or nothing at all. She wasn’t exactly in the best mood either, but I don’t see how that was my fault. Well, I told her her manager said I could get a coupon and she was still insisting I could only buy a car seat, absolutely no coupon. The manager then radios her and tells her I most certainly can. So she gives me a tore up, raggedy coupon, never apologizes nor looks me in the eye. If you’re going to work at a toy store, you should have a friendly disposition, don’t ya think?
P. s. There were dried up play-​doh balls in the stroller displays. Goes to show they don’t clean often.

Avoid this Toys R Us at all costs. I have never had a good experience here. Terribly understaffed; what employees they do have are not helpful. Had one staff member look me in the eye, and although I clearly needed assistance, he just kept walking. There are other Toys R Us stores in Houston where help is readily available. Do not shop here.

I came in for a few toys for my company’s toys for tot’s drive.
the store was well stocked as expected for a «toys r us».
I decided to stop by before lunch time hoping there wouldn’t’t be much traffic.
the store was not that crowed but it did fell as if the entire store decided to check out at the same time as I did.
the line curved around the register area and straight to the back of the store.
I had a kart full of toys for kid of all ages so I was content and felt waiting an half an hour was a small price to pay in the name of charity.
Ti’s the season.

Toy-​R-​Us as an adult is a nightmare. Especially during the holidays. I sadly made the attempt to go during the holidays only to turn right back out and leave. No thanks! Way too much chaos and empty shelves. With this said I was mentally prepared to go in on a Saturday, Memorial Day weekend expecting the same chaos as the Christmas holidays. Well no exactly but you get my drift.
To my surprise this location was the X Factor because it was calm shelves stocked. Few employees, no ratchet ones, pleasant ones that made my little boys first birthday special!
As a parent MAJOR toy overload for my kids heaven!
The only reason I’m giving this location a star is because of a rude as hell shift or store manager talking ignorant to his employee just verifying my coupons were taken successfully! I almost was about to say something for the employee because there was NO cause for that reaction from a manger of sorts!

I bought a personalized gift card at Toys R US for my son as part of Santa… since he wanted to go buy some Skylanders himself, well today when we are about to pay at the register… they tell my son the balance is $ 0…long story short is that: Someone stole the info probably of their systems and used my sons card in LA on ¹²⁄₂₄ @ 8 pm!!! Way to go Toys R US… your ruined Xmas for my son!!! And I had to spend 1 hr on the phone to have someone fill out an investigation form and I still have to wait 3 days for someone to call me! My son couldn’t use his gc and I had to purchase the toys with my credit card… because I could not bare the dissapointment face my son had. I will never purchase from you since this is not the first time I have issues with Babies R US or Toys R US. As they have send wrong and duplicated items in other orders and then used the excuse that because I paid with paypal they can’t refund… or delivered baby shower presents at my doorstep without a box or a packing slip and the box got damaged due to rain. And don’t even start me on the poor customer service they have at 1800 or even at the Katy Fwy location. I pledge to NEVER ever purchase at toys R US online or at any store!!! The worst retail experiences have been with them.

I order a gift online for store pick-​up. They called to inform me that their inventory was wrong. They guys was really friendly. They gave me 3 options. They could refund me and it would take a few days; I could come in for a cash refund; or they could put it towards another purchase.
I decided to go into the store and put it towards another purchase. When I was at guest services, I was trying to pull up the purchase email. The woman informed me that they internet was horrible, so she used her personal phone as a hotspot for me. She was also very friendly and helpful.
Even though the inventory online was wrong, the service was awesome!

Imagine my horror when my sister called me to say that she wanted to go to Toys R Us on Xmas Eve? Really? I must have been hearing things because I know that she didn’t just ask me to go to any store on Xmas Eve, much less a toy store. I relented and we get to the store and parking was deceivingly easy. This foreshadowed a serene shopping trip, however, my serenity was short-​lived. The checkout line wrapped through the store, literally, within 30 feet of the back wall. Again, I thought my senses were failing me. I quickly realized how this happened. Hang on to your bloomers, folks. THERE WERE TWO REGISTERS OPEN. TWO. UNO, DOS. UN, DEUX. (see the accompanying pic)
To boot, there were three seemingly able-​bodied store employees milling around two other registers not seeming to notice the line of 40 – 50 customers (im)patiently waiting. I found someone who appeared to be in management and he only acknowledged «there should be more than one register open» but, he didn’t make a move to check and went back to restocking toys.
I told my sis that there was no way I would be waiting in that line and we politely left the store. Shame, shame.

My first trip to a Toys R Us since I was a kid was a huge disappointment. I came in to look at their Nerf guns for my nephews and niece and was excited to see a BOGO 75% off offer.
This left me with enough guns for Xmas presents with one to spare (for harassing my girlfriend with). Unfortunately, I learned at the counter that neither Nerf model was actually on sale. This despite the fact that the sales sign was placed right under the model and it was not listed as one of the excluded items. I consider this to be very misleading advertising and I will never shop at a Toys R Us again. After this experience I can never trust Toys R Us with their pricing or advertising.

Cool Toys R Us! TOYS TOYS TOYS!
A lot of great deals, NO PC GAMES =(
Awesome deals, a lot of stuff on sell.
They are ready for Christmas!

A dirty store where toys go to die. Never again.

Honestly, I’m surprised that this Toys R Us is still in business — the store is a dump, the inventory is small, prices are expensive, and the parking lot is never full. And then Black Friday rolls around and suddenly the parking lot is packed, the store is bristling, and the «Now Hiring» sign comes up.
Now, my surprise at the endurance of this location is undoubtedly fueled by my wish for this Toys R Us (located in prime real estate next to Reliant Park and within the Med Center) to be replaced by something trendier (like Barnes & Noble) or more useful (like Central Market). The store seems so out of place in an area dotted with apartment complexes and strip malls.
But most importantly, the inventory at Toys R Us is disappointing, especially compared to the Target across the street, which carries many of the same items at a consistently lower price. While Toys R Us might have a slightly larger selection of toys and games, unless you’re looking for that rare action figure or custom Little Tikes (and you just can’t wait for online shopping), it’s just better to pass on this location.

If Unilocal existed in 1987, my 5-​year-​old self would have given any Toys R Us five stars all the way. As an adult, must beg to differ.
I was actually searching for the Babies R Us and didn’t notice the small sign attached to the TRU building. (This TRU is in the Med Center off OST and Kirby.) As far as seleciton goes — they have just about everything. Prices? Eep. I prefer Target. And their clothes are so much cuter and «trendy.»
The gift registry is easy to use, but unlike Target, the aisles on the registry didn’t match the store. And there aren’t many employees on the floor. Also, I wouldn’t EVER buy a gift card from any TRU or BRU. In 2010, I got my gf a $ 100 gift card a years ago and was a victim of fraud. Headquarters still hasn’t resolved this issue. This happened at a different location, but I’d just be careful with any location.

If I had never been to another Houston area Babies R Us or Toys R Us I might be more impressed with this location, that stocks both Babies and Toys. However, it is the most sad location of this chain in the area. The other stores are more clean, better stocked, well kept up, and have a lot of friendly device staff. This store is none of those things. They are often out of brands like Seventh Generation and GDiapers, which are sold at other stores that are well stocked.
I registered at the Sugar Land Babies R Us and would recommend that location for baby needs. It’s a shame because this is such a busy area and could use a decent baby supply store. I haven’t really shopped this location for toys, but I hope their selection is better than the baby side of the store. Maybe that’s where all the sales associated are?

Went to this location after my latest doctors apt and neither my husband or I were impressed. The air was not working… ask me this, do you think it is wise to put a bunch of pregnant women, moms and small children in a toy store with air that is not working? No. Also everything was listed as a sale but only half of it really was. I’m not into playing games when I’m shopping, it’s either on sale or it’s not.

The previous two reviewers were either lucky or we were just unlucky… all 3 times we went. The first time we went looking for wii games. Yes. this place is VERY empty but that did NOT mean great customer service for us! Not one person asked us if we needed help (even though we were looking at the games in the window that cannot be opened by anyone other than an employee). We left. Second time… same thing, except we picked up two games from the clearance section and went to the register. They only had one register open and the lady (customer) had the cashier ‘price check’ each item then spent 10 seconds deciding if she was gonna but it or not. Took too long, we left. Third time, well we ended up buying candy (go figure) and some glow in the dark stars for my daughters room. Again, no one bothered to help us when we were looking around. The cashier was so bland, not rude but not nice, just very unpersonable. It just seems like its so quite, empty, boring, that the employees have gotten used to sitting around doing nothing and when a customer comes in its ’ ugh, i guess i gotta go help them’…

I was looking for a Yo-​Yo for my boyfriend.
He has been looking for one for aaages, but most toy stores, including other Toys R Us stores just looked at him like he was an alien who didn’t know that Yo-​Yos were a thing of the past.
I found a sizable selection of Duncan Yo Yos and Yomegas (remember those) at the Old Spanish trail store.
This store has so many toys, I wouldn’t know what to do if I was a kid– However, they seem to cater more to infants, as their baby collection takes up almost half the store. Were I interested in such things, I would rate the store higher, but I much prefer actual toys to baby clothes.
The store is for the most part well stocked– some shelves look like they need some serious TLC, but the people are very helpful– almost too much, but just enough to be helpful without being intrusive.
It’s a good place to look for toys for your nieces and nephews or in my case, your significant other…

Looking for a action figure, game, pool apparatus, hot wheel… they have it all. I love this location because it is almost always empty which means great customer service! I have never found it difficult to locate an employee that was more than happy to answer my most annoying questions (I have a lot). I do imagine that this place is crazy during the holidays but what place isn’t? I even went to this place for a video game console launch, PS3 I think. Everything went smoothly considering the holiday rush and the rowdy group waiting for the next big thing (Wii or PS3), I was lucky enough to get the last one. My default location for everything toy/​inner child related. Conveniently located right on the corner of Kirby and Old Spanish Trail.