Smashburger

I think this place solid overall. Every burger I had here was great, including the spicy jalapeño Baja, bacon cheeseburger, and the buffalo blue cheese. The egg buns are really good and have almost a slight sweet taste to them. Also, I really love their fries here. This is the kind of meal you need when you’re having a bad day. It’s definitely worth a try when you’re looking for a burger fix!

Pleasant surprise. Good burger. Garlic fries are great also. 1^st time here. Definitely will come back.

You know that feeling when you don’t want to go somewhere but you end up going there? If you can relate to me then you’ll know how I feel about SmashBurger. I’ve never been a huge fan of this place and never understood why people were so crazy for this place when it first came to my city around 6 years ago. The only reason I come here is so that I can hang out with my friends.
So what exactly is wrong with this place? It’s overhyped, service slow, and the interior is pretty dingy at least in this location. I’ve given this place enough chances to know that the quality of food that they serve here does not match up to the price that they charge you. While it may be true that the meat here they use is never before frozen beef that much can’t be said about everything else that this franchise uses. The lettuce on some of my burgers have come wilted and the tomatoes and onions are rarely fresh. Their sides are also not great, those lauded «smash fries» are honestly just regular shoestring fries that are drenched in oil and dashed with some rosemary and oregano possibly shortening your life by days after every serving of these fries that are consumed. Their sweet potato fries are also nothing out of the ordinary, overfried and always overseasoned or drenched in oil. The milkshakes here too are subpar, while they boast Haagen-​Daas ice cream in their shakes they sure don’t taste like it and with food so risqué already I’m never particularly excited when we order a round of shakes here.
The interior of this place is also not that great, I understand that it’s a fast food chain but it also boasts the fact that it’s an «upscale» fast food joint where you can actually sit down and eat with the food being brought to you. The interior is extremely cramped and it’s hard to seat groups larger than 6 comfortably here. It’s extremely dark and the floors are noticeably sticky most of the time. Service here is also pretty horrendous although the wait staff does their best to help you out, it seems like they are often understaffed here at this location and I have often seen a «help wanted» sign on their doors suggesting that no one really wants to work here.
Overall Smashburger is a place that really is extremely hyped. The food is of average quality, service is decent, and the interior is extremely bad. No notable bad experiences here but no notable good ones either. The breakdown of this place is as follows:
Food: ²⁄₅
Service: ³⁄₅
Interior: ²⁄₅
Overall: ²⁄₅

No… Just no. There’s no way I’m paying $ 15 for a burger that size, a drink, and a shake. Taste, service, etc may all be good, by I didn’t even give them a chance to experience it. They handed me this big empty bag…
If you’re thinking of giving it a try… Don’t. Just go to 5 guys… Seriously.

Excellent black bean burger. Excellent service. Prompt and attentive. I would definitely come back for sure if I am ever in the area.

Staff was friendly, burger was nice and juicy, smash fries were tasty but way too greasy… Wanna go back and try the peppermint shake… It looked good!

It was my first time eating here an the food was OK my favorite was the smash fries other than that I think I will stick to five guys

The food was good, burger cooked perfectly and the bun and toppings fresh and tasty! The smash fries were hot and delicious, not greasy, and flavorful! The caramel shake was the perfect compliment to my meal! But what really made this a great experience was the gentleman who took my order! He was so friendly, upbeat and helpful! It’s always a pleasure to interact with employees that make you feel good about your choice to patronize a certain establishment! With so many choices to choose from in this area, I am so glad I came here for lunch today!

Typically, I love Smashburger, and you can see my other Smashburger review for the one in Sugar Land, where I praise them and talk about how great the meat patties are and the Smashfries are AWESOME!
Unfortunately, THIS particular Smashburger doesn’t get as high of marks. First, it’s not really its fault that it’s a tiny Smashburger, but it IS tiny. There isn’t much room in between the two aisles only for dining, and I’m in a wheelchair. If ANYONE is sitting in one of the chairs in the aisle, it’s quite difficult to get past. One of the employees PUSHED past me while I was trying to get through the opening, without even an excuse me until he was already past me, to deliver someone’s food to their table, but ended up tripping over my chair. Now, I’m usually really courteous when I’m using my chair, because I’m hyper aware that I sometimes end up people’s way, but he was just rude about it.
Now, the other staff were super friendly. The two ladies who waited on us and the young man in the back who came up and offered ranch dressing for the onion strings, they were fantastic. The service was great. Their attitude was great too. The food was really good.
So why three stars? Well… because the places was filthy. There were tables that weren’t cleaned, with crumbs of food and grease on things. There was a spill on the floor, sticky soda. there weren’t any clean tables, so we sort of cleaned them ourselves. It concerned me about the kitchen – but I tried not to think about it. Figured it wouldn’t kill me.
Wheelchair accessibility here SUCKS. Seriously, really close quarters, tough seating, and the chair pretty much blocked the aisles if anyone wanted to walk past me – which makes me quite uncomfortable and feel I’m a nuisance, which isn’t how anyone wants to feel while dining.
So because of these reasons, we probably won’t be back. BUT for takeout, or a quick burger for most folks, it’s not a bad place to stop by. Like I said, the staff was really friendly.

Yummy!!! Great burger, made with real beef and I loved the skinny fries. I will definitely go back before leaving Houston!!!

Hands down the worst burger ever! Normally just use Unilocal for reviews with Smashburger being near to home and a «gourmet» burger with 4 stars. Sounds good, right?
Well I think most people that are disappointed vote with their feet and just don’t go back or leave a review. This is my first one. We ordered 2 BBQ, Bacon and Cheddar Burgers, Fries with their «Hand Spun Milkshakes» and a Kids Meal.
Order ahead of time thinking it would be busy. Arrive, it is dead. 2 staff standing chatting at counter about how they are going to leave, they don’t acknowledge me until they are finished. Give me my food and we part ways.
So $ 35 later, get home 500yds away. Open up the food, no drink in the kids meal and both burgers were an absolute disgrace. I have genuinely seen better on the Dollar Menu.
AVOID!

Our first trip here, won’t be our last! Delicious food served fast! Friendly staff and patient, as we didn’t know the menu. Management very nice and gave us coupons fort a free side on next visit. Better than 5 Guys, that’s a compliment as I like to eat there. Highly recommend if your looking for a good burger!

If you’re a fan of «nice» burgers, Smashburger is a good option. The burgers themselves have a plethora of options. The shakes are creamy (apparently they’re made with Haagen-​Dazs) and the fries are thin and crispy, which I’m a big fan of.
The prices seemed reasonable for a «gourmet» burger place, and I would definitely recommend Smashburger the next time you’re in the mood for a hamburger.

Review from 4÷20÷12
When I fly into Houston, the first place I stop is Smash Burger. Thee best burger I have ever had and that is saying a lot.

After waiting 21 min for my friend and My food. I asked the manager who was fraternizing with other patrons, friendly guy who promptly addressed the issue. By the time I returned to my table MY food shortly after. Only my food came out, and boy when it did. One might think that after this long await you would receive a piping hot burger… well NOT HERE!
I received a cold burger with a cold egg atop burned bacon. Wait that’s not all… on top of not one but TWO bottom pieces of bread. At this point my frustration boiled over and I promptly found a manager to complain. He was apologetic and freshly served us fresh burgers an apology and free burger coupons.
Once the new burgers made it to the table within about 8 min mine was PERFECT however my friends burger arrived med cooked and way too pink for his liking. They made another burger for him.
Needless to say this was quite the ordeal!

Pretty nice Smashburger location, but bring a sweater. They always keep it freezing.
The staff are always nice and I never feel like I’m waiting forever for my food. I would recommend if you’re in the area.
This visit, I had the Salted Caramel Shake, Chicken Avocado Club, and we shared the Buffalo Fries. The salted caramel shake was amazing!!! But the avocado on my chicken avocado club was a little sad.
I recommend coming here if you want a quick dining experience with flavorful food.

Legit for a burger joint with small selection of craft beer.
Dumpster right in front of this joint, great managers checked on us while we were dining. This place has some good food and when they ask you regular or large it’s for the burger size not the fries. I thought it was for fries but instead I said normal and got a small bunk burger that was semi-​tasty. I would go back since it was fast, easy, self serve and the rosemary fries were delicious.
I didn’t want to smash the burger tho because it looked already smashed since it was small but I did feel like a hulk come out when I saw it because I was so hungry, but I was like nooonoo there are children around I can’t control myself u know when I turn green so I had to just calm down in the bathroom, but it was ok.
Good food, good fries, good staff.

Awful! Thin meat, rubbery bread, gross!!! Overpriced
I am still in search of a good burger. This is not it.

3+ stars, for delightful service and an overall pleasant experience. The place is clean and the walls are plastered with Texas paraphernalia hahaha
FOOD
SmashBurger is clean and easy on the wallet! Burgers are under $ 7 and come in all sorts of tasty options like buffalo, avocado, etc. The size of the burgers are also normal — don’t be expecting ones from Cheesecake Factory that are the size of your head, and then some. The size is just right for a good lunch. I got the avocado burger, and though it had enough veggies (which was amazing), the patty didn’t blow me away. It was on the dry side of things. Their fries are very unique — shoestring and tossed in an oil filled with herb-​y aromatics. Mine were unfortunately a bit too salty but bonus points for creativity.
SERVICE
Kind and polite! :)
Overall, I’d go here again! In terms of flavor SmashBurger may lose to other chains but it shines in its own way :)

I like the size of the burgers and the fact that once you order at the counter, you don’t have to come back to get your food once it’s ready. The food is brought to your table. While I like the fact that they have a veggie burger (black bean), it was very salty. They have Honest organic tea too,.