Sears

The 5 stars are for the exceptional customer service provided by Ms Alejandra when we went to purchase appliances for our new home. She was extremely helpful, gave us the right information, gave us good deals.
In addition– when we recently went back for a part needed– she helped with recommending we use our points instead of cash and how to not pay for delivery again!
Great to! Would recommend her!

Didn’t have a choice but to come here and make a payment to my Sears card.
This is the rude women that should retire. The service is slow and the attitude is horrible. If you can avoid this ghetto place. I suggest going to Memorial.

I love the tool department. However very frustrating trying to check out: line of us waiting, one register open, four other Sears employees screwing around opening boxes cleaning out the cabinets at the checkout etc. They’re all very nice, just get these folks some training! Get the customers out then go back to straightening up or whatever.

Plenty of parking and never crowded. Very dated. This Sears has been here forever.
Everything always looks like it’s on sale in the clothing area but the discounts are tricky so watch out. I’ve heard the rewards program helps of want to keep track of that.
Back in the day the automotive repair services were considered the best in the greater Houston area.

Tool a little while to get help, since they only had the one person in the department, but when I did; he was very helpful! Great specials and the associate got me a great coupon for being patient!

Went here to get keys duplicated. Neither of the new keys worked (plus, one of them would go all the way into the lock with much effort and one would only go halfway no matter how hard I tried, so they were even inconsistent from each other). Went back. The guy did something with the grinder and said they should work now. They did not. By that point, quite a bit of my time had been wasted.
I then went to Reed’s Key Shop, and I swear these keys work better than the original. And they cost less there. Go there, not Sears, if you need key duplicates.

i hate sears customer service. never buy anything from there again. you get what you pay for also can’t stand the fake we apologize for your inconvenience bs!

I will never buy anything fro Sears again. My daughter and her husband to be registered at Sears for their wedding because he wanted some tools. Over the course of several months they received gifts up until their wedding in July. After returning from their honeymoon they began the process of sorting gifts and exchanging duplicates. Believe it or not Sears refused to exchange anything that was purchased more than 30 days prior. Not a word was mentioned about this policy when they registered. This is truly the silliest policy I have ever heard about from a major retailer. I can only surmise that this chain is headed to insolvency and is just trying to build cash. Will never set foot in another Sears.

This store is the worst. I stood in line for over 10 min and only 3 people in front of me, of course everybody in front of me was returning something. Finally got to the check out and complained and the lady said we it is because they need to hire more people. I don’t think that is the problem, the people that work their could care less. I will never buy from another Sears and I am quite surprised they have been in business for all of these years.

I bought a washer and dryer from this store and scheduled delivery 4 days later from 7−9a. Needless to say, it’s now 6:30p and after many calls to their service center (out sourced to India or some other foreign country who has no clue or ability to directly contact their delivery contractors) I have discovered that their personnel have continual lied to me throughout the day regarding the status of my delivery (1^st — running a little late, 2^nd — finishing up the job just before you, and finally 3^rd, 2.5 hours late — they aren’t coming) — the washer and dryer were actually on the wrong truck that only services Katy (i live inside the loop)! No one did anything to try to remedy the problem except reschedule delivery for 2 more days from now! I’m having them cancel my order and fully refund me. I’m taking my money to Home Depot or Lowe’s.

I have been here a few times and if you are looking for a place that is cheap and with pretty decent designs in clothes this is the place to be.
Every time I come here I find something I like that is discounted 50% and that always feels good. Saving money always feels good. Right now Sears has this amazing program going on. Every time you shop you get points and it works as extra bucks. Yesterday my husband had a credit of 33 dollars so I picked out some flats and a shirt that I have been needing and because of the discounted rate they both cost 28 dollars total wow. I went to check out and the lady said that it was not a credit of 33 dollars it was points that he had received for purchasing items prior. So the shoes and the shirt were free whoot whoot.
My husband called me and asked if I could get him some shoes that he looked at the other day they are only 10 dollars. They looked like vans. I found his size and went to check out and I know I must of still had a few dollars left because I didn’t use the whole 33 dollars. The lady informed me that by purchasing the flats and the shirt gave me more points so the shoes were free WHAT wow amazing. Free is good! That was a very happy buy I still can’t believe I didn’t have to buy anything. Get enrolled in the points program and check this place out.

This Sears location is in sad shape. The clothes on the racks are in disarray. I gave up on attempting to purchase a few items because the line was not moving after 10 minutes. I was more than willing to buy but they weren’t interested in my money.

Sad! It’s very sad to see the store I grew up shopping at going down hill. At least as far as customer service.
This is now my 3^rd attempt at trying to make a major purchase at this location. All 3 times they struck out. Horrible customer service or lack there of. No one ever approached me for helped me including the manager in electronics «Nate“and the 2 other employees working the electronics section. 3strikes and your out Sears. I guess I’ll take my business elsewhere.

Just spent 45 minutes trying to spend money at Sears on N Shepherd to no avail. After quickly finding my selections (good choices, good values), i was unsuccessful in being able to check out. Lots of employees everywhere BUT very few trained on the cash register (according to the store manager). I walked all over the store trying to find a line with less than 5 customers ahead of me. Finally found one in the hardware section and waited for 15 mins behind only two other customers (should it really take 7 – 8 mins per customer???). When it was finally my turn, i was turned away because my clothing purchase could not be completed at their chekout because of the security devices on the clothing! I really tried hard to spend money but because Sears makes it so difficult, i will end up spending my $ 120 elsewhere. No wonder they are having financial issues. By the way, this visit was in a weekday at 11:30am– i would hate to go on the weekend. Buyer BEWARE do not go to this Sears unless you are armed with the patience of a Saint and heve loads of time to waste!!!

Sadly, this Giant corporation is sinking into abyss. I have used the automotive for years. They cannot service anything anymore without messing it up. DO NOT, repeat, DO NOT even think of going there unless you are looking for serious problems.
What is really sad is the fact this location on North Shepherd has lots of potential to make big money for Sears but they seem so arrogantly unaware of the potential that they are trying hard to screw it all up.
Bye bye Sears!

This review is created by my handsome hubby:
At checkout I waited at the register while Barbara the cashier/​saleslady stood across the register from me and engaged in a conversation with a coworker for a about 2 minutes. When she was done, she looked at me, but said nothing, so I said hello, but was met with silence.
Confused, I handed her the screwdrivers I was buying and the rest of the transaction nothing more was said to me, except the transaction total «$ 40.04».
She continued talking with her coworker about various subjects, including how long it took for her to a complete a simple task related to a layaway purchase.
In all, I walked away happy with the screwdrivers I purchased, but frustrated with my experience with this Sears store. I’m normally not someone that spends the time to review a store, but it seems every time I shop at this store I am faced with some bored/​lazy/​tired worker who isn’t fit for a job in any sort of customer oriented work.

When I was a child, Sears was quite the powerhouse: Husky jeans, Garanimals, Kenmore appliances, and Craftsman power tools were everywhere. It was the shiz-​nit before that word existed. Of course, times have changed and Sears has not kept up with the retail zeitgeist.
The Inner Loop Sears (4101 Main) is a bit sketchy and reminds me of the days of Montgomery Ward when it existed. But, it — and Montgomery Ward — are so tired like Cheryl Tiegs, Kathy Lee Gifford, and Billy Mayes are today.
In the few times I want to go to Sears, I trek to this Garden Oaks branch. Both the ITL one and this one have car care centers so they’re equivalent. Just outside the Loop, this branch has a suburban feel to it and I love the original Art Deco «Sears» sign that fronts Shepherd. Remodeled within the last 15 years, the interior keeps the vibe going with a fresh crisp layout and lighting.
Service tends to be helpful since the store never gets overwhelmed like its suburban cousins. Inventory is at healthy levels so you’re not feeling like this store is being treated like the red-​headed stepchild. I stopped in here over the weekend since I needed new Levi’s jeans ($ 31.99) — the prices were similar between Sears, JC Penney, and Macy’s so I opted to throw some cash at Sears.*
Kenmore and Craftsman are still going strong and are always considered when I need appliances, tools, or outdoor equipment. Garanimals for adults would be such a winning business proposition — I wonder what happened to them?
* Notice that I said «Levi’s». Not Calvin Klein, Abercrombie, or any such other nonsense. Nothing comes between me and my Levi’s — a classic American icon. Plus, if you’ve got the junk, no one is going to stop looking due to some jeans. I know it’s nice but stop looking at my junk.