Roadrunner Moving & Storage

They have moved us three times now and are very professional. We had no issues at all. We will definitely call on them for our future moving and storage needs.

I have used Roadrunner Moving & Storage on two separate occasions. I have had them move a small business to another building. And I also used them to pack/​move my family across the country. Both instances went without issue.
I would definitely use them again!

I have used Roadrunner to move my piano twice and both times we have had no issues. The drivers were courteous, respectful, and on time. When I called to get a quote, I was quickly given a price and the process seemed expedited. I will definitely be using them again for future moves.

I contacted this company in late 2010 about a potential move to NYC from Houston. They came in, surveyed everything and gave me what they proclaimed would be a «firm» quote (not much room to move in the final cost). The rate seemed reasonable and so I had them pack everything up from my house.
After they put everything on the truck, they informed me that the cost was almost double the original quote!!!
So, you can’t trust them.
I ended up hiring another company and they picked all my things up from the Roadrunner warehouse. Even with that, this new company plus what I had to pay Roadrunner for all the packing, came in cheaper than what the Roadrunner price was going to be.
Look elsewhere…

Horrible experience. I gave them six months to resolve this but received no response for them so I’m forced to write this review. I’ll keep it short, went with this company to assist in moving my place from downtown to up North. I was given a cheap quote with clear notes saying this was the highest it will go. Made the deal and we were off to the races. I was informed I was to be contacted 30 minutes before they got to my first location in the storage. Well they didn’t call me and called me when I got there… they already started charging me which I took twenty minutes to get there. Now they moved quick and thought it just started bad. Well moved onto the next location in which they proceeded to break one of my computer desk glass and scratched my very expensive customer painting. Somehow they proceeded to blame me I didn’t informed them it was glass and not wrapped properly. Well I asked them to wrap it beforehand which they did and it fell through. After I moved to my final location, my couch was scratched up, confirmed multiple scratches on my painting, damage on my television stand and then to kick me while I’m down charged me over $ 200 bucks past the max quoted number. I felt ripped off and tricked. I only had enough money for the quoted number and tip. Well I had to literally got to the bank where they followed me, withdraw money and paid the difference. Even the movers said the guy quoted incorrectly and lowballed you to get the deal. I’m sad it was just a horrible experience and will proceed to use three man movers in the future. DON’T USE THIS COMPANY!!!

Missing jewelry, damaged furniture and appliances, unusual packing. They wrapped canned goods in two layers of paper. Only reason I can think of is to increase the weight of the load so they could charge more.

DO NOT USE THIS COMPANY!!!
Unless you are willing to pay an invoiced amount well above any estimate. This company will systematically inflate invoices after a move is complete. Proceed at your own risk!