Church Services

Imagine it’s Christmas Eve and you come home to a house that’s 85. It’s insane. My landlord couldn’t have anyone out till the new year so I bit the bullet and called church services. An hour later. (8pm) LaMarcus showed up. Not only did he find the problem in 5 minutes but the ac was blowing cold in less than an hour. He was empathetic about the bill that I had to pay and, even thou I apologized that he had to be away from his family on Xmas eve, he assured me that he would never leave a family member in my situation no matter what he had to do. He said I was part of the church services family now and I really feel that way. Awesome employee. Keep it up!!!

Had heating and AC replaced 5 years ago for $ 7000. AC was blowing warm 2 weeks ago. THE tech charged it with some freon but ran out and had to finish the next day. He then said a part needed to be replaced. No rush said the tech. We scheduled the repair for 5 days later. 2 days later it breaks completely. We call them out and were told we would need to wait 3 more days. After the repair was finished $ 500 later, we were told the tech had the part but just didn’t want to come on a Sat to fix it. Now 2 weeks later it’s blowing warm AGAIN. We were told between 2 and 5pm. They called my husband at 3pm and said the tech would be there within the hour so he left work early. 15 minutes later I was called and told it may actually be after 5. DO NOT USE THIS COMPANY!!!

These people do lousy work, they take a three hour lunch then make you stay until 9 to finish their work because they won’t come back. They put in the wrong socket and wouldn’t fix it. There are much better service people around.

They don’t know how to schedule appointments!
Wasted ½ day of vacation for an appointment, but they did not show. When I called, I was told the appointment was for the next day. I was not able to be home the next day so I made another appoint. Same thing happened. Twice they did not show for the scheduled appointment. There are way too many pest control companies in my area to trust them a third time. I DO NOT RECOMMEND CHURCH SERVICES FOR PEST CONTROL.

They offered to come back out and give me a discount since the first quote was not properly done. Appreciate the follow-​up.

I live in Austin and have my house in Houston rented out. My tenants notified me that about once a day something was tripping the main breaker and they were completely losing power until they went outside and reset the switch. I called Church Services on 6÷23÷2015 to come out and do a diagnostic to tell me what was wrong. On the plus side I will give it to them that they were punctual and on time to the appointment scheduled and called in advance to let my tenants know they were on their way which is the only reason they are getting two stars and not one. That being said, the technician, Jeremy, performed the diagnostic and promptly called me when completed explaining that the main breaker was malfunctioning and I’d need a completely new panel and rewire to fix the problem to the tune of $ 2400. It’s kind of like being at an auto repair shop and hearing a mechanic trying to tell you that you need a new engine when all that’s needed is a new timing belt. Anyway, not being satisfied with the explanation and quick estimate given I contacted Thor Enterprises L.L.C. — Electrical Services who came out and conducted a diagnostic the next day. Danny Hixon from Thor came out and diagnosed the issue, notified me that the panel was fine and I’d just need a new main breaker, performed the repair by installing new parts that day, and all for around $ 350. Quite the stark difference in pricing and diagnosis, huh? I got a call from Church Services today, 6÷25÷2015 asking for a review of the service I received. I explained the situation to include the second diagnostic I received and the lady simply said «Okay, let me go over the bill with you» so I could pay for the diagnostic call. Before I got off the phone though she told me to keep Church Services in mind for all of my HVAC, electrical, and plumbing needs… almost like she hadn’t heard a word I’d said. It actually made me laugh out load and I told her no thanks.

Last week I received a call from Church Services wanting to schedule my Preferred heat and air service. Today Jimmie showed up in the window of time I was allotted. I received a call approximately 30 minutes prior telling me he was on his way. He is a very nice gentleman. He stepped into the house and put on his booties so he didn’t track the outside in. He checked both of my heating systems and visited with me for a few minutes. Jimmie was very professional and courteous. I love the new electronic billing system that immediately sends me a legible statement of the services performed! Keep up the good work Church Services. I use them for my pest control needs as well.

A member of management returned my call and apologized for the situation. He told me that they would use my experience as a teaching tool and also issued a refund. I regret the original situation, but am satisfied with the way the company handled the complaint. I believe that, after talking to the manager, the company is interested in customer satisfaction and preserving their reputation.

I’d like to give them a 3 ½.
We used Church services for a long time. They are very professional, and do good work. They are rather expensive, however, having quoted us 5200.00 to replace our horizontal pipes (we went with Lindsay plumbing, who did the same work AND gave us a new hot water heater for 3150… without knowing about Church’s bid). I guess those fancy vans and advertising are expensive.
I suppose in the end it’s all about Good, Fast, or Cheap (pick 2). They will get to your house in a hurry, and they do good work. You will, however, pay for it.

Our air conditioner went out this past week. We called Church Services around midnight and were told a tech would come out for a $ 144 fee. We agreed to the fee and were told we would hear from a tech in the next two hours. We heard nothing. At 7 a.m. we called and explained the situation. The agent copped an attitude and told us they were just going through the messages from the previous night. She then told us a tech would be out between 1 pm and 6 pm. We then called another company (John Moore) and they were able to dispatch a tech by late morning. When we called Church Services to cancel the appointment we supposedly had, they could not find any service appointment for us. Church Services may have knowledgeable techs but their customer service agents are beyond inept.

After installation it is impossible to get anyone to respond. What good is it for Church to go to a place and not communicate to the customer? After 6 calls over 2 weeks still no response. During install
technicians were professional. The after service has been anything but professional. Beware, do not use this company.

Their customer service department will NEVER call you back. On two separate occasions I have contacted them and never gotten a response. Do not waste your time with them.

I have used Church for several things over the last year but would not recommend the HVAC service. The last 2 people who came out offered to change the air filters, although I only took one of them up on it. It would have been okay if the last guy just didn’t offer, but instead he complained about where the air ducts were — like I did that — and didn’t offer.
When I agreed to have them replace a valve, the scheduler kept trying to get me to schedule it when the complainer was on duty. I told him several times that I was busy that day. So we scheduled it for another day, but on that day I get a call at 7:45AM that they couldn’t come out because they returned the part (later it was that they didn’t order it, although that’s not any better). I absolutely could not believe it and had a few choice words.
The manager asked me what happened, but I am guessing that was to find a reason to blame me — like the technician blamed me for where the air ducts are located — because he was going to get to the bottom of it and call me today, but didn’t. So they lost this business and will now lose the business when I replace the hot water heater.

While back I had a leaky washing machine faucet. The faucet was soldered to the pipe and it had to be cut off from behind the sheet rock, but instead of doing that the knuckle head kid plummer attached another faucet to stop the first one from leaking that looked very ridicules. After I called their office another crew came back, but they tried to charge me extra which I refused, but after they talked to their office they agreed to fix the faucet without charging us extra.

I agree with Sai V’s review below.
I give them two stars because they showed up, diagnosed the problem and fixed the problem. However I’m very price-​conscious and I wrongly assumed that their well-​priced annual plans to check A/​C and heating units would continue to be reasonable when they repair things.
My A/​C stopped working this past winter/​spring. The weather was not yet hot to require an «emergency» fix but they came out right away anyway. A quote of $ 280 to fix the A/​C seemed reasonable to me until I noticed how long it took them to fix the problem.
10 – 15 minutes with what I found out later is a $ 25-​$ 30 part.
I responded to their survey with my discontent and I contacted the customer services person, Jim Graves, but I have not heard anything back 3+ weeks later.
Jim, if you read this, I would have bumped up my rating if your customer service was reasonable and you responded to me.
I think their annual plan is very reasonable and they do a good job (I’ve been up in my attic watching them to see what they did) but I think they’ve lost me as any kind of customer due to their shady pricing.
Yes, I understand I’m partially paying for the expertise and diagnosis of the problem but afterwards I checked with 3 other A/​C companies and while one quoted $ 230 to diagnose and replace the part, the other two quoted around $ 175. Much more reasonable.

I had an appointment window the other day to get a quote for a new water meter, spent half the day in blazing heat on a demo site, so, in my car, waiting on these guys, but no call, no show. Maybe they are good at their work, but how would I know? Just unprofessional. I would never contact them again.

I’m giving this business a one star because I can’t give them a lower rating. Do not use them for anything. I own a rental property in Houston and I had them come in for a service call 2 days ago and they were supposed to get back with me with an estimate. I had to call them 3 times since then and catch the service manager in the office to get any information at all, this is after leaving him a message. Apparently they don’t even bother to respond so you have to chase after them if you want some information. Furthermore, the estimate was outrageous, nearly $ 1,200 dollar to fix a heating unit. It would be way cheaper to get a whole new heating unit installed than to have them fix it. And with the hassle of just getting an estimate, I’m afraid of how the installation will go.
I’m just paying them the $ 69 dollar for the service call which was not worth it and never using them again. Please save your money and go to someone who cares about your business and do not be ignored.

I only post a review if I have a very good experience or a very bad experience.
What I had was a problem with a leak at a joint of two PVC pipes. Simple fix, too bad I was sick today or I would have fixed it myself. I think, I can call a plumber and they can fix it in less than an hour for sure. And not too expensive… I was wrong.
Only thing this company did right is have a plumber available within two hours of me calling.
They charge you $ 69 to come out and give you an estimate. I then think it can’t be more than an additional $ 75 or even $ 100 to fix.
The guy came out, he was nice and after he looked at the problem for a few minutes. Gave me the Grand total of $ 269.43, way too much. Now I am thinking, what do I do, say no, pay $ 69 and go hunting for another plumber? No.
I ask him how long it will take, he says around an hour, not more. I still think that the price is about $ 100 — $ 150 too high but I approve it since I don’t want to pay the $ 69 and have to find another plumber who would probably cost $ 100. I approve.
This is why this company gets only one star. The plumber fixed the problem in less than 10min! So remember it’s not because of the price by itself, but it’s because he was telling me the price is $ 270 because it would take about an hour to fix.
I’m sorry but $ 270 does not tell me that it was a specialized and complicated problem. What it tells me is that you know that the customer wanted the leak fixed asap and want to charge extra when you don’t have to. Let’s say it was a different issue, like a clogged toilet that could wait a day or two to fix, they would price it a lot lower.
Price according to problem, not based on how difficult it is to fix it but how much you need it. Remember, it’s not like I called for an emergency plumber, or called at 1am to fix this. This was in the middle of a day on a Tuesday.
Don’t let the name ‘Church Services’ fool you. They take your money like the crooked Churches do, except I am not thinking some big miracle was done at my house. More like I just got ripped off.
You are better going to someone else. Trust me.

I have been meaning to review Church Services for some time. I’ve used them for plumbing issues for the past 3 years and have been extremely happy with their promptness and professionalism. As the reviewer below noted, they are not the cheapest place in Houston but 2 things I don’t want to dicker around with are plumbing and A/​C issues. I just want them fixed STAT!
This past Friday my water meter decided to spring a massive leak at 5:15 pm (thanks Mr. Water Meter for choosing to do this after reg. business hours!). Anyhoo, I called Church Services immediately and by 5:35 pm I had one of their plumbers knocking at my door. No joke. He got right to work turning the water off and then spent a muddy hot hour working on my meter and the pipes. It turned out that he needed a rare part to finish the repairs so he said he would be back at 8 am the next morning with the part to finish the job (There was not an additional call-​out fee for him to come back, by the way). He was as good as his word and the doorbell rang at 8 am.
He finished fixing the meter and fielded a couple of questions about our sticky bathroom sink handles without charge. He even answered a few more questions that afternoon concerning the handles. This particular plumber was Eric Bruno and I definitely plan to request him in the future. Having said that, all the people I’ve encountered with Church have been excellent.
As you can see from my reviews, I am one of those dreaded «picky people». However, I have nothing but unadulterated praise for Church Services!

I have used Church Services many times over the years. As a property manager and Realtor, I have had many occasions to retain their services. They are a one stop shop that can service all the systems in your home, HVAC, plumbing, foundation, pest, etc. They are always there when they say they will be and get the job done usually on the first visit unless it is something major. They are not the cheapest company in town, and they are actually probably one of the more expensive but they will get the job done correctly and stand by their work.
The service techs are professional and will keep the job as clean as they can.