Plaza at The Medical Center

This property breaks my heart, as a current resident I can say that the property is gorgeous, it’s just sad they’re allowing it to be run into the ground by an incompetent property manager Sharon Arroyo. They could charge double what I pay if only we were allowed to have a working a/​c, a dishwasher that didn’t smell, and a washer that comes with a working dryer. But no, I am going to be forced to relocate when my lease ends so that repairs and upgrades may be done, until then I am expected to hand wash my dishes, oh and those towels to mop up the sweat that pours off of me and my guests, can’t forget to wash those too. Sharon Arroyo has been personally offensive to me, not only did she call me and my roommates fat because she claims after months of monitoring she ‘never saw us using the workout center’, she yelled in my face, pointing a finger, telling me that she lives here too and can sympathize with how I’m feeling. I did not see her crying like I was ten minutes later when I left but then again, I was not monitoring the property. After living here for two years, I feel sad. I have been taken and used for every last cent I possess, been denied basic maintenance on my unit, and was denied access to the only two amenities on site (the pool, conveniently located out my front door, and the workout facility) for over a year.
Don’t even get me started on move in (no keys, no garage keys, no gate keys, fecal matter in the courtyard in copious amounts, grease and oil spills, and carpet… Oh my god the carpet). We almost refused to move into the property because of how disgusting and poorly the property had been managed and prepared for new residents. We weren’t able to put anything on the carpet until it was ripped up and cleaned then received new carpeting, leaving me unable to unpack for a week. Upon reflection I wish I never signed the lease, I wish that I had taken the sign as it was given to me that I was not meant to live here.
This place could have been amazing, I was so excited to live here and use the pool and meet my neighbors, instead we walk outside to escape the heat and console the new move-​ins, telling them it will only be a year, just one more year with this joke of a property then can try and find a real home.
P. S. The maintenance staff is fantastic, anytime I have an issue I can go and talk to one of the TWO maintenance men for the THREE properties she manages and they always want to help. They’re eager to make me happy living here after seeing and dealing with the disgruntled tenants for so long. They try to fix everything they can but are not able to order a/c’s and dishwashers so shout out to the hardest working men on property who are the only ones who actually care about the health of our property!
The office employees change so frequently because they are unhappy with being unable to help us. Props Jackie, I think you made it the longest under Sharon’s reign and you have always been nice to me, even after I was nasty on the phone and waiting to go into a meeting with Sharon, you were nice, and when I left crying even nicer, thank you!

This is the ABSOLUTE worst place to live. The manager never returns calls, the staff has a high turnover rate, so they never know what to do when a situation arises. When something breaks down, if you can get ahold of anyone in the office to notify them you need a maintenance person, it then takes weeks for them to come out. I hate this place it is a rip off. I give this place no stars.