MetroPCS Authorized Dealer

Positives:
Service was complete — not only did I buy my phone and pay for the first month of the plan at once; the woman taking care of me also set my phone up and activated it so I could begin calling, texting, and accessing the web on the spot. She explained different options to me and helped me transfer from my old carrier while keeping my number.
Deals are great — The staff, without me asking, helped me save money on an already cheap plan ($ 30 unlimited talk/​text/​data?!) — by ‘porting’ my old number, which is what I wanted to do anyways, I got a pretty neat smartphone free. It’s shock resistant and waterproof, and so far, working fantastically.
The store is neat, clean, and minimalistic (downside — not many places to sit down and wait if you need to… or at least nowhere very comfortable).
Negatives:
The service is slowwwww. I purchased a phone and a plan, porting my old number. Yes, there are a few steps involved, but 40 minutes worth, plus the time I waited to even check out? I think that this is a major issue for customers who have tight schedules. Luckily, I went on a lazy Saturday and was feeling patient.
The staff is knowledgeable, but… well, I’d like to be nice but they’re inconsiderate and take out their stress on the customer. While I was there, the entire staff carried on a long conversation in Spanish, thereby making most people waiting at the desk feel alienated or excluded. I’m not Hispanic but I speak Spanish, and they might as well have been speaking English — nothing bad was going on, so why leave customers feeling insecure and left out? Also, there was a bit of what I’d consider ‘rude professionalism.’ The woman taking care of me was helpful, but defiantly told a man he was wrong and would not be reimbursed (in Spanish) for about five minutes. She was unnecessarily curt and abrupt, basically dismissive, when all the man wanted was to be heard out and find out what plan he should use so he wouldn’t be penalized in the future. Poor service, and bad for customer retention.
Service can be inconsistent. I was shifted between four sales associates for a relatively simple purchase, and it wasn’t busy — there were only two other people buying (and five or six people stationed at the desk). The problem is that every shift meant a new attempt to upsell me, and confusion over what I wanted.
Overall:
If you want a cheap plan and a decent phone, and you’re a patient/​tolerant person — go for it! If you’re discerning in your needs, have limited time, or feel irritated when service isn’t up to expectations, don’t use MetroPCS. Because, from my experience, the majority of these stores are similar to this.
Happy phone hunting!
(As for my phone, I love it. For the contract, it’s cheap and no surprises. And for service, I haven’t had any troubles *except* for connections with some people, I can’t use Speakerphone; they can’t hear a word I say.)