Joe Myers Mazda

These guys were so kind and understanding of my situation. They did everything I asked for and helped me get into a great little car. I would refer these guys to anyone and everyone I know that may be looking to get another vehicle. #feelingblessed #2016flood

Just bought a new mazda 3. Logan was awesome… sold me one right off the showroom floor! Go check out their awesome lineup! I love my new ride!

I dealt with two Mikes (an older gentleman and a younger one) and they were both great. I had been to other dealerships earlier in the day but the experience didn’t compare to Joe Myers. They showed me all the cars that I was interested in and were willing to work with my price range.
I expected that the entire process could take up to four hours (as I’ve heard in the past) but this was not the case. The whole process was done in about an hour from the time I told them which car I wanted.
The finance department worked great with my credit union to make sure everything was good to go with my financing.
They even called a few days later to ask how it was going. I definitely will be going back there again when I need another car.

Davon and Mike were top notch! Mike was very straightforward, no bull, and understanding of our needs. He made us comfortable with driving from Austin to purchase a vehicle we’d never seen by having Davon send pics and video. Davon was very friendly, knowledgable, and great with kids! He kept our 6-​month-​old distracted while we did all of the paperwork. He showed us all of the great things about our new CX5 and even took pictures of our little family with our new ride! We absolutely love our car and would recommend this dealership to anyone! Thanks for making the trek from Austin worth it! The only thing I’d improve is the finance department’s unnecessarily long process and broken printers. It was a much lengthier process than it needed to be. But that is a minor complaint for the great deal and service we received otherwise!

Unhappy with my experience. Was given false hope & broken promises. I was looking to trade in my current vehicle for a Mazda 3. I got to sit inside the car, was not offered a test drive. My credit was ran, filled out a brief paperwork form. Was told that I would be called back the next day with an update on bank & finance info. I received NOTHING. I was not even told my credit information. I honestly feel like they won’t work with you unless they know it’s to their benefit. I started to get bad vibes from the experience while they were going back and forth talking. Something just didn’t feel right. I don’t even think he was serious about calling banks & such for me. I just think it was a cop out to get me out of the office, because he assumed my situation wouldn’t benefit his sales. If anything they should’ve been up front right away & tell me, that they don’t think it will work out. I won’t be calling them to follow up. I will roll up my sleeves to take my business elsewhere. I bought my first Mazda at another dealership where I had a great experience. I don’t even know why I came to Myers in the first place. Waste of time.

«Great Experience»
We had a great experience when we bought our Mazda3. The salesman, Max Dao, was very knowledgeable and cared about our needs. Very Professional. And Imagine we are new here in Houston, we never expected to approve it with the big help of Mike Deal, Manager. We would recommend this dealer to others. Great service. Thank you so much for everything.

I traded in my Mini Cooper to get a Mazda 3 Hatchback. The sale staff was really nice special thanks to Eric and Mike G making the sale as smooth as possible and being as patient as possible. Thank you guys you guys was very sweet to me. I’ll try to send some business over

Broke a verbal agreement.
We found a vehicle online and went to check it out. When I asked the sales person the price they said that they didn’t know and it depended. When I shared the online price he stated that I was «playing games» by asking him, since I already knew. We liked the car and negotiated a price. He stated «ok, I can do that» and we asked him if he needed to talk to a manager and he said «no, I got this. I know what’s up.» We then asked for a moment and he went back inside. We called our bank then went back in to fill out paperwork. He stated the we could go have dinner and that they would get it cleaned up and ready to go. 15 minutes later he came back and told us that he couldn’t sell it to us for the agreed upon price, but a price 3k more! We told him that’s not we agreed to and after a brief discussion breaking down how they came to the new price, we stood to leave. He again stated that we were playing games.
The sales manager was contacted and he stated that the sales person stated «what if» when he quoted prices. He did not. There is nothing wrong with our hearing. The. He said to make it right they could «remove» the certified pre– owned status to reduce the price… Seriously?
STEER CLEAR OF JOE MEYERS, APPARENTLY THEYRE OKAY WITH BREAKING VERBAL AGREEMENTS AND DON’T STAND BEHIND THEIR WORD! Bait and switch…
I was in a restaurant when I talked to sales manager and when I hung up, people asked me where we went and expressed they’re outrage. I told them exactly where we went — Joe Meyers.

Jon & Mike were great and understanding. Addressed all my concerns. Very little pressure to buy now and showed amazing patience and understanding even when I backed out of the deal right when it came time to sign the papers. I ended up coming back two days later to purchase the car.

This place is horrible. I’ve purchased a vehicle and the sales men was very nice but unprofessional. He did not know what he was doing and was just lying just to keep up his sales. Once I sat down and the price was discussed I did my math calculation based on the down payment given and they where trying to rip me off so Carlos Aviles called another guy named Mike Artiani and he was extremely rude! He was aggressive and was yelling saying the document it was being showing to me was completely legal. When did I said it was not? Then I started arguing with him. You don’t argue with potential customers specially when buying a car! Later I got a deal and I brought the truck home as it was on the weekend and it was late. They gave me the car with low air pressure in the tires, so I had to take care of that. By Monday I did not heard from the dealership until I called them. Turns out to be they needed more paper work, so I scanned it and I asked Carlos if he needed anything else and he said no. So I drove to my insurance company. I was almost at the insurance and Carlos calls me and tells me he needs another paper work. Really??? I have to drive back home and scan that paper when I clearly ask him if he needed something else? Once the bank approved my loan I was at the insurance getting the car insured and the sells men was texting rushing me to get to the dealers so I could sign the contract. Once at the dealer I waited 45 minutes before they took me to finances and once there Ethan on Neithan did the whole paper work. He was extremely sarcastic and rude he was more worry about selling me insurances than explaining details writing in the contract, assuming I already knew it all. I told him I needed to be sure the bank approved the loan before I walked out with the truck because I did not wanted to be called and said my loan was not approved and I was going to get a new loan with a higher Apr. He was like why you act like that? Do you think this is not a good dealer? I said no I just rather be safe than sorry, nonetheless I was calculating the monthly payments by the month term including gap insurance and other stuff and he was very upset at it. He was trying to sell me a gold insurance if ac, transmission, and other stuff breaks down for 6 years over $ 3,000.00 dollars and I rejected and he was super mad and he asked why you don’t want the insurance? Well I told him because half of the time you don’t end up using it. He ended up selling it to me for 4 years in $ 375.00 dollars at the end.
Overall this place is not good to make business.
The staff does not provide good customer service, I won’t ever go back and I’ll make sure my collegues and family won’t purchase from this dealership.

Nice people, but a hassle to deal with.
Came in here for a new car. We saw the leasing offers online, so knew what the price would be. Price they came at us was double that. Not even close enough to bother negotiating so we asked for our keys from our trade-​in so we could leave. Instead of bringing the keys, they come back with an offer a few dollars less, we ask for our keys again. This repeats for over 2 hours, and literally we just want our keys to go, but they finally get to the lease offer price with the exact car — so we go ahead and agree, because we don’t want to go through this again anywhere else.
In leasing office we were barraged with additional coverage options we didn’t want. We were told several issues that often go wrong with the car, and they would be our responsibility. Really made me question getting a Mazda if it was such a delicate vehicle. Also was told if we didn’t return the vehicle at the end of the lease in mint condition we would incur hundreds of dollars in charges for repairs — unless we get that additional coverage. I know leasing doesn’t work like that so we passed.
2 days later we were called and told they missed some paperwork we had to sign that day. I took some time off work and came in to sign. Next day, another phone call — more papers they forgot. I said I couldn’t make it in — they said it had to be signed that day or the deal wouldn’t go through. So we cancelled our evening plans, drove a half hour, and signed more papers. Looking over the papers, I realized we had already signed them. I asked about it and was told they sometimes lose papers, so they had to have us sign them again. That’s annoying — and a little scary with legal documents.
To be fair, everyone we dealt with was nice — and we did get the vehicle we wanted at the price we wanted. Just a pain to go through it all.

My first visit I was looking for 2014 Mazda3 sedan in gray. I couldn’t agree on a price with their games of checking back and forth with manager. Two days later I came back looking for 2015 Mazda3. Manny Villareal told me they have a red one in stock although checking their website the inventory did not show a 2015 red Mazda. I thought they must have new stock that did not show in their website’s inventory yet. Manny even talked to my son on the phone specifying that I was negotiating for either 2014 gray or 2015 red. My son said he preferred 2015 red Mazda3.
I negotiated the price with Manny and his manager for a red 2015. They told me to pay $ 500 deposit because I had other plans that evening. I gave them my AMEX. Manny drove the car to the front. He had removed the MSRP sticker from the window. It was not even in the glove compartment. Sensing something not right while they were processing the transaction, I stood outside the door of their office and asked Manny one more time if he was selling me a 2015 car. He turned to the manager in their office and they were whispering. I went to the table about 10 steps away and waited. Manny came back to tell me it was a 2014 car.
If I hadn’t asked again they would have gone ahead to process the paperwork. I probably would have caught it at the final signing. When I found out they had misled me into paying a deposit for a different model I was very upset.
Manny told me that there was no difference b/​t 2014 and 2015 model. Granted there is no difference in design, I was buying 2015, which is now starting to trickle in for inventory. There is more room for negotiation with 2014 models. Thus I did not make an offer as low as if I was negotiating for a 2014 model. I told Manny that he lied to me and wasted my time. I grabbed my AMEX card and left. I did not sign the deposit receipt. That was Friday afternoon. I just checked my AMEX online today, Sunday. Joe Meyers had processed the $ 500. These people are dishonest and have no shame. I found a 2015 car at another dealer. I am disputing the charge with AMEX.
It is now 14 days after I disputed the $ 500 charge with AMEX. On 11÷5÷2014 the Finance Director, Hamilton, Dawes, called me to get the expiration date and security code to my AMEX in order to process $ 500 refund. This is the result of AMEX contacting Joe Myers Mazda. I will continue to check my AMEX account online in the next few days to see if the credit comes through. I am glad I used credit card instead of writing a check, which could take a while to get this dealership to send a refund check. Google reviews showed they pulled a similar stint with another customer. It took them a couple weeks of multiple calls in order to get their deposit back. Joe Myers Mazda was selling them 2014 models instead of 2015 models they were asking for.

Great car buying experience. Bought a used car for my son. The car we bought was not even on our list to consider but the team really gave us a great price. We were in and out in under 2 hours from start to finish. Ask for Carlos he will listen and not try to sell you something you don’t want or play around with price.

We are loyal customers of Joe Myers family. We have 3 of our Toyotas bought at Joe Myers Toyota in past 10 years. This time I wanted to get something different. My husband wanted to get VW, so we went to VW dealership next to Toyota. But we had terrible service. May be we are little spoilt by Joe Myers Toyota who always give us that extra care. So then we decided to Chk Kia or Hyundai. Actually we took wrong exit due to all construction and ended up at Joe Myers Kia. We were greeted by Mr. Jimmy Hayes. Talk about southern hospitality. He was very courteous and patient with us. Since I had not decided on what kind of car I am going to buy, he showed us Mazdas and Kias both different colors, interior. Mr Jimmy is very knowledgeable. He could answer most of our question. The one he did not know answer to he simply said that he will find the answer for us instead of just giving some BS. We decided on Kia Soul. And it was gonna take more than 2 hrs to sign papers, we were encouraged to take car home that evening and asked to come back on Monday to sign paperwork at our time. All through out this visit Mr Jimmy was with us, he introduced us to the Sales Mgr who helped us to seal the deal. Mr Jimmy also asked to bring back the car at my convenience to detail it. Since car was washed in hurry for us to take home but wasn’t detailed enough according to his standard. Everyone at this location seemed very helpful and also great in follow up. I will definitely recommend friends and family to Mr Jimmy Hayes who made our car buying experience easy and smooth.
— — — — - from
Winnie — New Soul Owner :)

NEGATIVE 100 stars! Joe Myers was the worst car buying experience ever. The sales people were incompetent and rude. The finance department is a giant scam. They get you to sign two contracts and give you a higher interest rate. I will never buy anything from Joe Myers ever again and will do anything to discourage anyone and everyone from doing so. I am not the only person has who had the experience. After asking around a lot of people have had this happen. It is simple. DON’T BUY ANYTHING FROM THEM.

Just purchased a used vehicle for our daughter. We dealt with Bill Hedge who went above and beyond for us. I would reccomend him to our friends and family and will return when we are ready for another vehicle

I’ve thought quite a bit about how I’m going to rate this dealership, and I’m breaking it down into 3 parts: Sales, Finance, and Service. Each will receive a different score, which will result in the total score of the dealership.
Preface: I’ve bought one too many cars for my liking — almost to the point that I think TXDOT knows me personally. So I know all about buying and financing cars. I am no newbie.
Sales: We came here to lease or purchase a Mazda 3 for our daughter 18 months ago. She wanted a standard transmission in this model, and Joe Myers was the only dealership that had one in stock. In fact, they had many in stock! She had a variety to choose from, some with multiple package options. She picked out which one she liked on the lot, went for a test drive, gave it the thumbs up and we were on our way. Our salesman was so accommodating and helpful. She decided to lease the vehicle (I co-​signed with her) and we were directed to finance.
Sales = 4 stars.
Finance: Since both of us were on the lease and I have such a high credit score, this should have been a breeze — easy in, easy out. Oh, no. We had dipped our toes into the River Styx and had entered Hades. And from there we would never return.
We sat in the finance office for what seemed like eons. Paperwork thrust in front of us requiring no signature only to be whisked away — «Oh, no, you don’t need that,» sort of off-​the-​cuff comment. But, sign THIS. And THIS! And you need THIS warranty! «Don’t want it.» «Oh, but you NEED it.» We were ambling through hell, seemingly never to be released. Endlessly. I believe we were trapped for well over an hour or more when I finally called for the archangels and begged to be saved. Off we went, but not after feeling like we’d been placed through an emotional wringer.
Two weeks later we get a call from Joe Myers. Seems some paperwork wasn’t properly filled out, and that’s why no license plates have been received. They want us to return to Hades to fill out the paperwork. What? Drive 45 minutes into hell because you f*ed up? They finally relented and came to our house for us to sign, only because I let it be known that I was in no way going to suffer for their screw up.
So we don’t hear from Joe Myers Finance again. .. .
Until we get a letter from the Harris County Appraisal District in April, 2013. Seems that Joe Myers didn’t file all of the proper paperwork when this vehicle was leased. Apparently leased vehicles are classified as «personal use only» or «business use.» And if you don’t file the proper paperwork, HCAD assumes that the vehicle is for business use and therefore taxes it. We get nine pages of legal documents sent to our house — file these before April 15 to avoid a penalty or a felony charge — stating the business use of your address and a bunch of other legal jargon. Multiple phone calls and the nine pages thus faxed to the finance company result in what I received in the mail today:
In order to register the vehicle (which will need to be done two more times prior to the end of the lease), I will need to GO TO the Harris County Tax Office with the enclosed Limited Power of Attorney showing I am authorized to register the vehicle. WTF???
Never in all my life of buying and financing cars have I experienced the legal headaches as I have with this ONE car. And Mazda Capital/​Chase Auto Finance did imply this was paperwork the dealership should have insured was filed when all the lease paperwork was done.
Finance = negative 5 stars
Service: My daughter had her oil and service done here once, shortly after she got the car. Service was okay, but nothing to really write home about. I’m going on memory, as it was a while ago, since she’s relocated and now goes to a different Mazda dealership that services her vehicle.
Service = 3 stars
Advice: While Joe Myers Mazda may indeed have the best inventory of Mazda vehicles in the area, be very cautious working with them. The irony of all of this is that I, personally, am in the market for a new vehicle for myself. One of the models I’m interested in looking at is a Mazda Miata (MX-​5), but probably won’t buy one because I will not deal with Joe Myers Mazda (and many of the other Mazda dealerships in the area do not have many to choose from). All positive experiences with their sales department have been completely negated by the experiences with their finance department.
And I still feel like I’ve somehow not escaped the inferno. ..

The initial car purchasing was the usual experience, but the dealership has absolutely zero follow up. I was experiencing issues with my vehicle within the FIRST month of ownership. So I contacted my salesman and the service department several times and almost a month later NO ONE has contacted be. They have not returned emails nor phone calls. I loved my car for the first month, but only 3 months in and I realize how I should have gone else where and paid a higher price that might have included some actual service. very disappointed and will not recommend this dealership to anyone.