HWA Home Warranty

I have used HWA Home Warranty for years. Service has always been good to excellent. This time I put in a leaky toilet claim late afternoon on Monday, had a contractor assigned, a phone call by 8:00 on Tuesday and a completed repair by noon on Tuesday! This is the best turn around I have ever had! I have also had AC repair, hot water heater replacement, and appliance repair through th company and all were efficient and contractors good. Best protection for a home on the market. I have had warranties with two other companies and had problems with both! They both used refurbished parts. HWA never uses refurb — only new! HWA is the way to go!

My family was left in 100 degree weather for 10 days with no ac. Their contractor botched the job and had to return because tech complete the job correctly which caused all the freon to leak out and left us 3 more days with no ac and no contact. I was also told that I needed two switches installed for code reasons. One was an ac float switch. The float switch was not installed correctly. The PVC pipe was not sealed into the drain! There was no way for the water to back up because pipe was not sealed. Their contractor charged me $ 600 to add this! I’ve been totally ripped of by their contractor and have damage from it on top of being in 100 degree weather for 10 days with no ac. I haven’t even spoke of the work I’ve missed because of it.
Then Saturday the ac unit started leaking water. Again no action to my calls for three days as water continued to destroy the ceiling. On Tuesday another ac tech came and said I needed a plumber. I called HWA and I was told it would be another two days before someone could come to my home. The water continued to leak. Finally I was told if I called around and found a plumber they could repay me. I found someone who came in 15min and I payed them.
I plan on canceling my warranty after 9yrs. Stay away from HWA. Their only priority is what’s the cheapest way to patch the situation. Not fix the problem.