Firestone Complete Auto Care

I come here all the time and it seems the longer I’ve been coming the worse the service has got. Today I came to get my tire rotated because they forgot to do it last time. The lady told me 45 mins and it’s been over 2 ½ hours and my truck is still siting outside. Some guys is are on their phones and sitting down just talking. I guess I’ll need to find a new place to take my company business.

This place is crazy busy, but the guys out front are all over it. The guy is super friendly. The lobby is comfortable and clean considering it’s a mechanic shop. They don’t do state inspections, but offered to direct me to their sister location.
As I watch bad tv shows I hear the guy interact with the customers behind me. I realize it’s probably why I come here. He has a sense of humor and the young lady is friendly too.

Incredibly scummy. I had the car in to get a leaky radiator repair no less than 5 times this year, 2 of those were AFTER they replaced the radiator and all the hoses, and after me telling them the top hose they used was too short. The girl in the front then claimed I had a blown head gasket and said it would cost over $ 3000 to fix. I finally took it to an independent mechanic who performed a block test that was negative. Ultimately the problem was a too-​short top radiator hose (big surprise) and a worn out engine mount, all of which they fixed for about $ 500.
The only reason I kept going back was keeping them «on the hook» for the repairs, and hoping they would make it right. Lesson learned, do NOT take your car here. I wouldn’t trust them to install their own tires the right way. Find an independent mechanic and stay far, far away from this place.

Girl in the front doesn’t have much knowledge of automobile. But the alignment tech is really good so highly recommended. but be careful who works on the alignment. Theres 1 that doesn’t know what he is doing.

Booked an appointment a day before. Arriving at the location the next day to drop my car, the manager informed me that she won’t be able to honor the appointment because they are fully booked and apologized for the inconvenience. Worst experience at a firestone. Never going back
The manager is incompetent and rude

Stay away, I had always heard about poor service, overpriced, shoty work, etc. About 2 months of work and close to 3 grand later still having issues. Domino effect one thing after another then the manager basically hints that he cant continue to give me discounts he’s done all he can, it’s your parts, your work, your mechanic and you are going to make me feel like you have bent over backwards its called living up to your work and honoring your mistakes. Never again!

This firestone is full of incompetency. The girl at the front is busy trying to create fake problems with your car in order for them to sell you on unnecessary car parts and services. My sister recently took her car to this location and deliberately asked that they did not rotate her tires as she had just gotten them rotated. Lo and behold when she received her car the tires were indeed rotated. The girl at the front also tried to sell her tires, saying that her car would bottom out because of the low tread. what? how is an SUV going to bottom out because of balding tires?
Firestone in general is like playing roulette, sometimes you get really good service other times you get horrible service. Ive been to a few location who made up problems with the camber of my car, and tried to sell me on new air filters saying mine were dirty when they were new. I’m not saying they’re all bad but this location it seems has problems with trying to upsell you on imaginary problems.

Will never use this place again. My elderly fathers car got a flat tire that could not be repaired. So he agreed to have not just the one tire, but all the tires replaced. After doing so, they then called and told him he had a massive fluid leak and it would be an additional $ 150. After agreeing to that, thinking maybe he had run over something that caused the tire damage and possibly damage to the hose, they called back changing the price to an additional $ 600. We park the car in the garage and there have been no leaks of any kind. My dad always does his own car repairs his whole life & knew such a repair does not even cost that much and became suspicious. We looked on the garage floor and found no trace of any fluid at all. When he declined to have them do the repair, they told him the leak was so massive that he would have to have the car towed home, that it would not make the 2.5 mile drive home with such a leak. He did just that. The fluid in the car was fine not empty, there was no leakage on the tow truck, and two days later there is still no leaking. Garage floor is clean and dry. If I could give 0 stars I would. Customers BEWARE!!!