Comfort Inn & Suites Southwest Fwy at Westpark

Only because a Zero Star Rating is not available. This terrible hotel staff gave a key to my wife’s room to an unauthorized person who then threw all her stuff into a dumpster and stole 2 PCs and other items. Police called. A month later they arrest the man (same guy who was given a key) selling the PCs to a pawn shop. Case closed except the Hotel behaves as if this was my wife’s fault. No compensation for the room night, no compensation for the now useless PCs (they were wiped), no compensation for lost work time, nothing. Hello Local Courthouse… Despicable, Negligent, and Incompetent! No Option Left but to SUE! Mom with 10 year old son has room ransacked and items stolen… I wonder who will win this one?

Average city hotel. We had to wait for about 20 minutes to check in. There was only 1 receptionist available who was busy with other guests for a while. The room for 2 adults and 2 kids was spacious enough. Bathroom was old and not very clean. There was no issue with parking. The breakfast was quite good for an American city hotel.
Definitely not the best Houston neighborhood. Noisy and dirty with homeless people hanging around.
Overall not bad for 1 night.

If you’re looking for some company, get a room here. More specifically room 208 and the bed on the right. You’ll pay an overpriced amount BUT you will be accompanied by dozens of BEDBUGS. I work for a company who travels often and stays in many hotel rooms a month. Never since I’ve worked here booking rooms for our guys have I ever had an issue with bed bugs until this place. One of the guys staying in the room woke up in the morning covered in small bed bug bites. Unfortunately for them they were running late headed to a very important job so they had to grab their stuff and go, unable to notify the front desk of the issue or even so much as check out. But before they could get to their job, they had to make a stop at a local store to re stock all of their clothing and luggage which was a huge inconvenience considering the circumstances. Not to mention we’re a very professional company and had to show up to the job in white tshirts and odd shorts. All of their expensive company shirts as well as personal clothing and undergarments had to go in the trash, some of those things being irreplaceable. Their job requires lots of movement so you can only imagine how uncomfortable he was the next few days. Some of the bites even oozed puss and were swollen not even 24 hours after the incident. They were out of town for a week so as soon as they brought the company vehicle back it had to be bombed for bedbugs. I called the hotel and very politely asked to speak with a manager. The first response I got was that the manager was out on lunch. Ok, no problem. I left my information and was re assured to get a call back when he returned. A few hours went by and I hadn’t heard anything so I called again. This time he had left for the day so I would need to call back tomorrow but that a note would be left «reminding» him to call me back. The next day I waited until about 2pm. I got nothing so I made another call. It took me 4 tries but I finally got a hold of the front desk. To my surprise, this time the manager was in a meeting but again I was assured I would get a call back when he got out. I asked for the corporate phone number since I wasn’t getting anywhere with the manager and he told me he «didn’t have access to that information» At that moment I let him know that I was starting to lose my patience and felt as though my issue wasn’t being taken seriously and that if I did not hear back from the manager that evening that I would have to hop online and share my issue with others looking at the reviews of this location; as well as contacting the better business bureau, health and human services, my attorney and their corporate office. I really didn’t want to have to take it that far but managers have the responsibility of inspecting their property to safeguard that Bed bugs do not exist on the premises. If they fail to do so, they are in direct breach of the warranty of habitability. And this was the situation I was in. We work with many companies that travel daily and I will have to make sure that this company doesn’t receive any business from us or our family companies as well as friends and family. I am very disappointed in actions not taken to make this right and even more so in the fact that this man is still dealing with the aftermath of this awful situation.

This place is truly awful! My air conditioner leaked for all 4 days of my stay, making the surrounding floor wet in my room. I didn’t complain because I can deal with minor things like this.
But then I noticed that they charged my card an extra $ 11 for a road, bridge, etc. city maintenance fee. What!!! I travel every month for work and I’ve never encountered this at a hotel. And the fact that they wouldn’t verbally tell me this is astonishing.
The final straw was when I called to ask about this the customer service rep was quite rude and eventually hung up on me. Great customer service, huh?
Too bad you can’t see the forest through the trees because you just lost a potential customer for life who travels often to Houston. I suppose I should have read the reviews a little closer next time.
Do yourself a favor and stay at another hotel chain. This place just simply doesn’t get it.

Probably more like 2−½ stars for the rooms themselves and 5 stars for the staff. The two managers we spoke with were excellent, checking to be sure everything was fine. The desk clerk Brandon was very nice and extremely competent — he made sure our two rooms were close together, had the answers to all our questions, and even made some copies for us. The lobby and breakfast areas are very nice with a good breakfast selection. The rooms were clean, furnished nicely, and had comfortable beds. The bathrooms really needed updating — the fixtures and tile were clean but old and worn. The room could have used new carpeting, too. But the price reflected this and all in all I would recommend this hotel.

For a cheap price hotel I guess I can say the bed was comfortable and the staff was pleasant. Now for the two stars the gym was the size of a small office. If there is more than two people in there it is gonna be tight. There was no cold water in the room which had me searching for a vending machine since both on the main floor were out of order. The breakfast was so so I have better continental at other hotels. I would stay again if I was trying to save a buck and a comfy bed that’s it.

This is the worst comfort suites I’ve ever stayed at. I’m usually a big fan of this hotel chain because I think their rooms are comfy and spacious and who doesn’t enjoy their full breakfast bar?
This particular branch though left much to be desired. Our room was cramped for four people (although we let them know ahead of time our arrangements), the room very badly needed repair (there seemed to be lots of cracks in the wall that almost looked like mold was growing in them. Also, several of the room’s electrical outlets did not work. So in order to use the microwave, we had to unplug the fridge and vice versa. This was extremely inconvenient because we had lots of food in the fridge that we prayed would not spoil.
The cleaning ladies came around early in the mornings… I’d say around 9 and if you weren’t out by then, oh well, your room just didn’t get touched that day. We came back to a dirty room more times than not. There wasn’t even a «do not disturb/​please clean» sign on the door.
The full breakfast bar, usually my favorite thing about a comfort suites, wasn’t very good this trip. The food was cold and unappetizing and the lady bringing out everything was unfriendly and short when asked a question. Then, while we were still eating breakfast a front desk employee came in speaking very loudly and laughing about how the hotel was over-​booked and other things. It was annoying and unprofessional, I won’t be back.

This place is close to the 59 Freeway and the stay over all was okay after a few adjustments were made. I checked into my room and immediately check the cleanliness of the room. Ive seen to many shows about hotel nightmares. The sheets appeared to be stained and there was hair on my one of my pillows. The manager came to my room I originally checked into. The sheets appeared to be clean minus the few spots on the white sheets, but these sheets should have just been tossed. The manager inspect it and moved me to another room and was nice about it. The new room was clean, but there was hair in the drain of the tub when I turned it on to shower. The doors to your bedroom do not close automatically, so check to make sure its shut if you stay. Overall the rooms are nice but small. The TVs are nice LG TV but the volume isn’t that great with the AC going. The carpet also looks new in the room. The bed sleeps great its firm with a touch of softness. The pillows to sleep on though are okay, but not fluffy or firm. And their complimentary breakfast is not that great. They have powdered eggs and a bunch of cereals and donuts. Don’t expect IHOP. The coffee and juice are the breakfast highlights here. They also have a nice fitness room but its small. The staff here were very nice, prompt to respond and helpful.

This is actually a very nice place, I’ve read some of the reviews and haven’t had any problems with my room or anyone working here. My room looks amazing and everything was clean (As a Marine, I am a very thorough inspector). ;)
My room was cheap especially on this holiday season when you’d think everything would be booked up. I was more than satisfied with my service, and would recommend this hotel to anyone.

Small room, wifi slow just like none wifi, rate is over price, breakfast .no fun. hotel very clean. Good service. Ac screaming.

This used to be a Holiday Inn and now it is a Comfort Inn and Suite. If you stay here make sure you lock your door! Apparently i didn’t push my door hard enough (the doors are very hard to open and close) and I had someone push my door and walk into my room at 3:40 am! I was mortified!!! The person left right away but when I called the front desk to let them know what happened they were not helpful at all. He just told me to lock my door and call if something happened to me… I felt really unsafe the rest of the night and didn’t get any sleep. I checked out at 8 am in tears and I even had to pay for that horrific night. Extremely upsetting experience at this place.

Super friendly staff, and the rooms are always very clean! The breakfast buffet is outstanding! If you like to eat in the morning then you picked the right hotel. They have everything from bananas to biscuits and gravy. During the weak they also serve hot meals! This hotel makes traveling easy!

To call this place a dump would be an insult to actual garbage dumps. I’ve stayed here a half dozen times over the past year and with each consecutive visit it gets worse. The ONLY reason I’ve stayed as long as I have is because its very close to our office.
That convenient location also means its right beside the the 59/​Southwest Freeway. Yes, handy for access but crappy because its always noisy. Fine, I’ll wear ear plugs. Problem is its also in one of Houston’s crappier neighborhoods. The routine is always the same. Homeless people sleeping in the vacant lot next door during the day. Hookers hanging out at night. Generally speaking the hotel is very tired and run down. Cracked tiles, dirty carpet, broken elevators, etc.
Even by limited service hotel standards, the free breakfast is a joke. Don’t know where previous reviewers stayed but there were no pancakes, sausage or yougart when I was here. Stale white bread and watered down coffee seem to be the normal offering.
Service is pitiful. Front desk staff are rude and with the exception of the girl working the afternoon all seem to have the «don’t bother me I’m busy slacking off» attitude. Not certain housekeeping understands their role. Take away the dirty things and replace them with clean. Soiled towels are usually left in the bathroom., disposable cups aren’t replaced, etc. Final straw was their discontinuing of a laundry service. Based on who I’ve seen in the lobby the hotel caters to largely a business or working audience. Why wouldn’t you offer a laundry service???
In future visits I’ll just rent a car and deal with Houston traffic.

I’m a regular at Holiday Inn Express all over an this is an older facility. Stayed here a week and had several issues. Won’t stay here again.

No microwave, fridge in the standard rooms. I asked to check out one of the «executive king suites» before I left and I will def book those next time. Breakfast is your average run of the mill items: pancakes, cinnamon rolls, yogurt (Activia peach, strawberry, nonfat vanilla, nonfat blueberry), sausage, bisquits and gravy, milk, juice, cereal. The one thing i didnt like is that the room still had the dial turn AC, not auto climate controlled like some newer updated ones have. So my room was super freezing cold when i got in. No charging base by bed. The receipt was slipped under door at 7am. Room is smaller than other holiday inns. Bathroom cleanliness is a 7 of 10. Door knob was very tough to turn. Even without anything in my hands I had a tough time opening my door without looking stupid. Now imagine me with a big bag, a backpack, and a bagel on a plate. Internet is a fast acceptable speed for me. 5−6Mpbs download and 5−6Mbps upload speed. Housekeeping didn’t wake up with my late check out request. But the walls are fairly thin that I can hear them knock on everyone else’s doors, despite it all, I would stay here again just for the Internet.

Stayed here on business last week. Very low expectations, especially as location was not great if you don’t have a car. However, staff was great, rooms very clean and comfortable and breakfast buffet has something for everyone. Excellent value for the price!

First, I challenge you to find any hotel in the 610 area for less that $ 70 per night, YES– $ 70 per night! The normal Holiday Inn Express basics are in play at this hotel: An excellent, high pressure shower, bedding that is cleaned from top coverlette to fitted sheet, and a very good breakfast. We use this hotel as a staple when we take our son to college at Houston Baptist University.