Terminix

Shortly after moving into a new apartment my husband and I discovered that we had bed bugs. We called Terminix because we knew the name, and initially had good service; the inspection was free, and they came in within a week to do the first treatment. We found a couple of live bed bugs after the treatment, and they came back and sprayed again for free, as their guarantee had stated.
However, when we found evidence of termites Terminix dropped the ball. We scheduled an inspection for a Saturday and were told that our appointment window was 5−7pm. Our landlord wanted to be present for the inspection, so he came over and waited with us for the inspector. Fifteen minutes before 7pm the inspector hadn’t shown up or even called, so we called the main Terminix number to see if they could track the technician. During this call we were told that during Daylight Savings Tme business hours are only until 5pm. If this is company policy then I’m not sure why we were given such a late appointment window. While we are locked into a year long bed bug treatment contract, we are taking out termite treatment business elsewhere.

HORRIBLE PEST TREATMENT AND CUSTOMER SERVICE!
Terminix was the most awful pest control you can hire on this island. To start with, after 3 treatments I talked to the person who was going to my house to perform it that I was extremely unsatisfied with the results and wanted something that really worked. I was never pest free, actually I think the pest I had increased after treating with them, I’m not sure if they use over the counter products but all I can say was extremely inefficient and I still am very upset about the results. After contacting the office asking what they could do for me once their slogan is «pest free guarantee or your money back» I was treated very poorly and the lady I was speaking with said she could only comeback to my house if I paid the remaining balance for my last visit. After stating I wasn’t going to pay because I was very unsatisfied with the results, she said a manager would contact me. NO ONE EVER DID! 2 months go by and I re-​call this people to see what was up about my situation. I explain all over again what happened and the customer service agent was very sassy, rude and said my name was actually send to collections. EXCUSE ME! I contacted you guys, I waited on a manager to follow up, with a house infested of a pest a paid to get rid off. HECK NO! I was so extremely upset the company do not own to their own slogan and perform the worse type of customer service you can experience.
I requested to talk to the legal department and said was going to report them to the corporate. Billing was not the problem, my problem was the service was horrible and I wanted to get a new treatment in order to address the issue I am having. I talked to this person on Friday the 15^th saying I wanted to schedule a new service after the billing was solved, this same person said they were going to follow up with me on Monday (Monday was a holiday so I expected to get a call on Tuesday) Today is the 28^th and I still did not hear back from this people. Long story short I contacted a new pest control business and would NEVER CONTACT OR RECOMMEND THIS COMPANY TO ANYONE! STAY AWAY FROM TERMINIX if you don’t want to end up like 90% of the people that took a minute to complain about them here.

Terminex has been very effective in ridding us of our ant and roach problem, however, their treatment of my wife by the customer service people has been so consistently bad, we have decided to discontinue service and switch to Kamaaina Termite and Pest Control. The upshot is this: they do not seem to appreciate our business. Thank God for the free marketplace where a conscientious consumer may exercise the right to choose.
Goodbye and good riddance, Terminex. Youve been terminated.

Haven’t used the service and will not use the service if their drivers are any indication of their quality. Whoever was driving the truck with license plate 880 MDD needs to chill out and not tailgate people or weave through lanes at a high speed. Very dangerous and unprofessional especially in a company vehicle.

Non existent customer service at least here in Hawaii. Never do business with this outfit in Hawaii. Unfortunately we have a prepaid 3 year contract with them. They do not get rid of pests. They never return phone calls and do not pick up the phone at all. Too bad, there is no zero star rating. We have been Hawaii residents for years after residing in California. We have never encountered such a bad experience elsewhere in Hawaii.

WORST CUSTOMER SERVICE EVER!!! My house was tented for a CERTAIN bug. When the representative came to give us an estimate he said «there are different strengths to kill CERTAIN bugs & these are the DIFFERENT prices» now some prices were higher than others. so, we decided to go with the strength that takes care of our problem and nothing more. Yesterday I called and spoke with a customer service rep named Evette, who was NO HELP nor did she even take the time to understand why I was upset. I called in to check what service we got the last time so that I know what I need to order this time. She checked on my account and at first she claimed not to see anything. Then she said our house was tented for TERMITES… to my knowledge the bug we needed to kill needed a higher strength than that needed for termites. My thinking was «oh shit they treated for the wrong bug». When I explained what i was told about strengths, Evette goes on to claim «ANY fume we put in the tent will kill ANY bug, rodent or EVEN you if you’re in there». FIRST WHY DIDN’T I JUST PAY THE ONE PRICE FOR THE BASIC STRENGTH THAT WOULD KILL EVERYTHING??? When I asked her that I felt She was VERY loud and rude, didn’t want to even attempt to listen to what I was saying. For the record, I NEVER once asked for anything free. SECOND WHY WAS I RECEIVING TWO DIFFERENT SETS OF INFORMATION REGARDING STRENGTHS? (Btwn her and the rep) THIRD CUSTOMER SERVICE ENHANCES THE CUSTOMER EXPERIENCE. I felt threatened when she said it could’ve killed me as well. I hung up the phone, there was no talking to her, she already made the decision she was right.
DON’T SPEND YOUR MONEY HERE!!!

I just recently got a fumigation done to my house and I was unhappy with the return service. I was told they would call me between 2 – 5 but instead I had to call them and find out when it was ok to return home. It would’ve been nice if someone called me to let me know the inspector was running late or busy.

This is freaking ridiculous!!!
First, they came to the house, yesterday at 6 pm to put up the tent!!! We kept calling when the appointed time came and went. The office said they would be there within the hour. 2 hours later, one truck show. It was the truck without the contract so nothing could be done until the contract was signed. So more time passes. Before we left, we gave our cell numbers (2 different numbers) to the crew, which they wrote on the contract.
Next, since they were so late, they said they would pump extra gas. What?! Is that industry standard?
Third, we called at 10 am the next morning and the office said that they took the tent down at 8:30 am. Was 13 – 14 hours enough time? They told us that we’d have to wait for the inspector to give the all clear before we could go back in. So we puttered around the hotel until check out time and drove around town, homeless. :(
At about 2 pm, we called to see if it was cleared. The office called the inspector, but got no response. She left my cell phone number on the recording. She read my number back to me and I insisted that they don’t use the other number listed, the house number, since DUH, we are not in the house until it’s cleared!
Same thing, called and she left a message at 4 pm.
630 PM! 10 hours after the tent was taken down, an international company was manning the phones because the office was closed. They called and had to leave ANOTHER message.
FINALLY, at 639 pm, the guy above the inspector called back to say the house was cleared at 2 pm and he only had the house phone number. (WTF?) Did they notice that there were no people around in the house, they cleared for entry, to answer the freaking phone when they CALLED the HOUSE, again, to say that it was safe to enter?! What happened to the cell number!!! The one I gave 4 freaking times!!!
At least the doors were locked, but all the windows were still open for anyone to break into. I’m sure the house has been thoroughly aired out after 10 hours.
What kind of half-​assed operation is this? The office doesn’t know what the hell their crew is doing. Can I even trust that the tenting was done properly? You can be sure that I will be seeking expert opinions from university system I work for.
What I can be sure of is that I will not be using this company (we had 3 different coverages) and I will NOT be recommending them to anyone. If anyone is looking for a company, I will repeat this HORRIBLE experience to them!

Local guy that visits is responsive. But local office terrible and resolving issues.

If INTEGRITY & QUALITY is important to you, use another company. Do not let their brand, size & marketing make you feel they are the safe or best choice. Here’s why:
The house I was buying disclosed there were termites & there was a policy with Terminex. Kamaaina was used on our behalf to inspect. Kamaaina found live termite activity. We asked Terminex to tent the house based on Kamaaina’s findings. Terminex sent their guy out, did an inspection and said there were no termites. Our realtor suggested both companies meet at the property. Kamaaina changed their mind, gave us back our inspection money ($ 300) and withdrew their findings. Terminex still would not tent & stood by their findings. We hired a specialist for $ 650. They found live termites within 1hr of inspection. They spent 8hrs at the property, sketched the entire house like an architect, wrote a detailed account of their findings and recommendations. Terminex then said they will do whatever this company suggested. So Terminex tented the house as per the policy. BUT I had to wait 4 months to have it done. On the day of tenting (Saturday) around 1pm, the wind was blowing over 30 knots on the roof. After an hour, waiting for his manager to confirm tenting (because the tenting leader guy didn’t want to tent), his regional manager insisted they tent regardless. We had to spend two nights out because they didn’t work on Sunday.
We drove by several times and the wind was blowing like crazy all weekend long.
When we moved back in, I checked my plastic container of live termites & they were still alive. I showed the termites to another company who we were hiring to do ground treatment. I tried to ask Terminex how much gas was being used & they couldn’t tell me. For months, Terminix called me to renew the policy which I refused. I finally had to tell them I didn’t need to have a policy & I will tent my house when I was good & ready & they said it was against the law! Ha!
It’s my opinion that Terminex must have taken issue with our property as the only prior verbal communication was setting up of a date & time for tenting.
Terminex
–did not inspect for termites correctly
–uses Kamaaina for sub-​contract work
–made us wait 3 months to tent
–tented 2story home under poor conditions
–tented on a Sat-​Mon
we paid 2nt’s to stay in a hotel & never used pool or beach because it was too windy!
–did not warranty their tenting unless we
paid for another policy
ONE star is given to the crew that tented the house. They were professional, friendly and most importantly, they did not want to cover the house as the conditions were not ideal. They followed their boss’s instructions.

We have used Terminix for five years and it’s was one of the best decisions we’ve made for our home. We live in Kaimuki where there are ants and giant roaches everywhere. Initially, I didn’t believe it would work, but it did and we no longer have roaches and ants. They come regularly to treat the area and come quickly if we call with a problem.
Thank you!

They are a bunch of rip offs claiming to treat my house when they weren’t scheduled or seen & then charging $ 107. Don’t do business with them.

Social media is unreal! The local manager called within 4 hours of me responding to the mainland corporate social media watchdog. The manager listened to my experience and said they would use it as a learning experience. They also offered me 1 year of free warranty. The manager said he would email me a copy of the new agreement but has not yet as of 10:08pm. Come to find out the invoice was correct with taxes added in as extra which was not included in the estimate. We will see if I receive an email.

I stayed home from work to await an estimate. When no one had showed w/​in the given two-​hour window, I called and was told the appointment had been rescheduled for the following week. When I asked why I had not been called or notified I was told they often do this and don’t notify the staff that would make the calls.

I was looking for termite control services and called these winners. Save yourself the trouble NOW! I couldn’t understand what the customer service/​receptionist was saying. She kept interrupting, and I think she was eating something. If they have her as her representative… then I seriously doubt that they have their customers best interest at heart!

I work with a lot of pest control companies and Terminix is horrible. I don’t like getting routed to their mainland call center because they are useless. I’ve left messages there, and no one locally calls back. Finally got a hold of Bridget in the Aiea office and she definitely needs a personality check. I had to call them to follow up on their mistake on Monday. Inspector is coming back on Friday and they won’t give me his number. They said HE will call me 20minutes before arrival. He was supposed to do that on Monday too, but didn’t, and alarmed my client! I personally wouldn’t use them or recommend them to anyone.

We’ve had a great experience with Terminix. Had a bedbug problem over two years ago when we lived in apartment, next door neighbor had infestation and they crawled to our apartment. Our landlord booked an appointment with terminix. We had to communicate thru Lance, he sent us check list how to prepare our apt for treatment, then scheduled an appointment. The tech arrived on time, inspected the area and sprayed everywhere. He came back in 2 weeks for follow up. Bugs were gone, we were happy Not sure about the cost, our landlord ended up responsible for the payment. But we are very satisfied with service

They did respond and finally fixed this issue so I am updating my rating.
I canceled my service but they still came out to my home. My gate was locked and they could not provide the pest control treatment. I was billed for the service I had canceled and that did not happen. The manager said they would waive the last service fee since we canceled and there was no access. I got a bill in the mail for half and now am getting phone calls threatening to send me to collections. It’s not much like $ 50, but I feel it’s a wrongful charge. I am not impressed with this company at all and their customer service. They have no integrity in my opinion. So if that’s what you like then by all means use Terminix they may or may not do what they say they will do.

We have dealt with several pest control companies. We had several kinds of ants and carpenter bees, plus rats because we live near a drainage canal. So, last year we decided to give Terminix a try because the others had not been getting rid of the pests.
The supervisor, Dean, who came to check out the property was very professional and polite. He made some recommendations such as cutting the trees back from the house and he really listened to our concerns and walked the property with us to find out the trouble spots and he took notes. We felt he made a really good effort to ‘know’ our property so that when the tech showed up, he would know what to do. When the technician arrived, he was on time and explained everything thoroughly. He answered my list of questions to our satisfaction and was also very professional.
We have had no trouble with any of the pests since starting our quarterly service with Terminix. With the other companies, the pests never really ‘went away -’ we still had little ant trails and the carpenter bees just moved. This time, no more pests and we have not seen or heard any evidence of rats!
The company calls (auto-​call) a few days before the servicing and if you don’t like the time they give you, you can call their toll free number or go online, and change it. The service center is likewise polite. The tech calls about half an hour beforehand to be sure we are home and the pets are not outdoors.
We’ve had a very good experience with this company. I feel like I’m reviewing an entirely different place from other reviewers. We have recommended this company to friends who have also been satisfied with the service people and the results.

Shawn, one of the techs with Terminix, is great. Nice guy, always polite, very responsive, easy to work with.
The people who answer the phones are nice, too.
Unfortunately, you’re not guaranteed to get Shawn as your tech, and you’re probably wanting termite/​pest control, not nice people on the phone.
We were with Terminix for years. I always felt like I was paying more than I needed to, but hey, if it ain’t broke, don’t fix it, so we stayed with them.
Then I started seeing Shawn less, and getting other, more irritating techs to deal with.
I told them «schedule with me, don’t call my husband to schedule things” – they’d call my husband. The one time they didn’t get an immediate response from me, they called my husband. When my schedule doesn’t fit their schedule, I got ATTITUDE.
When I called Terminix to cancel the treatment and give them feedback on the tech (and told them I was considering ending my contract with them), the rep said they’d let a manager know. Not only did I not receive a call from a manager to follow up, I got charged for the treatment I cancelled. I had to call to get that refunded. Geez Louise.
I hope Shawn gets hired away by one of the good companies; he deserves to be in better company.