Running Room

Top notch! These guys are AWESOME!
I am a beginner runner/​jogger/​walker/​turtle. I am also participating in my first GAR and decided I needed actual running shoes and invest in good ones. So to the Running Room I went based off of the great reviews and store’s location.
It took me three tries to find the right shoes for me. I didnt catch the first guy that helped me but he watched how I walked and suggested a very comfortable and corrective shoe. Unfortunately, it wasn’t the ones my feet were happy with. The service was great though. Greeted with a friendly smile and offered assistance right away. The guy listened to what I was looking for and what I had in mind for my ideal shoe.
I went back to the store thinking its either the shoes, my lacing, or feet. This time, Kelsie helped me. She offered other shoe options but none of which my feet were happy with. We decided that perhaps it was my lacing and to give the same shoe another try. No such luck.
Back to the store again and thankfully Kelsie was working again and remembered me and my shoe/​feet issue and discomfort. I explained further what my feet were gripping about in its epic three mile 2^nd chance run. I also had my dedicated workout shoes I ran in which my feet were more than happy in and Kelsie watched me run in those to survey my gait. After a quick analysis, she brought out five pairs of different shoes. Five! She helped me sort out through process of elimination which shoes made my feet happy.
The both times Kelsie helped me, I was allowed to run around their little block to see which shoes felt better and made my feet happy. Allowed me to try on and retry all the shoes, gave me feedback about what I my feet were feeling, and gave me all around great service. I found a new pair of shoes that I hope will allow my feet to be happy!
If you need running shoes, I highly suggest checking out the Running Room. They give great service with employees that know their stuff. Lots of variety to choose from!

Just stopped in to pick up some souvenir running clothes. They had one style of men’s running shirt with a pineapple and «Hawaii» written on it, and two styles of socks with either «the Running Room» logo or «Hawaii» on them.
I wish there had been a better selection of running clothes that had a Hawaiian theme, a hibiscus or Polynesian print or something to take home.

Pluses:
–Friendly staff that ACTUALLY RUNS and knows what they are talking about.
–Lots of shoes, running gear, shirts, lights, gu packets, etc.
–Plenty parking! WHOA!
–FRIENDLY STAFF! REALLY FRIENDLY, REALLY HELPFUL!
–They ran a «black Friday» special and I got 20% off!
I’m a wide, small footed kind of runner. Done a few marathons, shorter runs, and obstacle courses. I’ve bought my last three pairs of running shoes through this store, and every single time had the staff bring out multiple shoes, give friendly advice, and let you run around the store in the shoes just to try them out (outside the store!)
They (the staff) are involved with a lot of the local running events, and they won’t make you feel bad if you are just starting out with C25k programs, or if you are a match for the winners of the Honolulu marathon. They seem stoked that you want to run, and be outdoors.
This is the kind of local store that deserves local support. Easy to get to, NO PRESSURE, and you know your money is going back into the local economy. It’s expensive to run a business here on Oahu, but these guys been around a long time, and I imagine they will be in business a long time from now. They are doing plenty things right!
Check em out!

Location/​Parking:
The shop is located off Kapahulu Avenue.
There is a small parking lot exclusively for the shop.
Service:
I received exceptional customer service when I came to buy running shoes. The staff was friendly and showed me a bunch of shoes that were right for my feet. I ended up purchasing a Mizuno brand shoe.
Merchandise:
They sell a variety of running gear products such as shoes, shirts, shoes and snacks for long distance running.
They offer a 10% military discount. They are a proud sponsor for the yearly Great Aloha Run so this is the location to pick up the free shirt.
Overall, I would recommend visiting this shop if your in the market for new shoes. They will measure your feet and suggest what style of shoes is best for your feet.

The management of this business is ideal. The staff knows its products well and can outfit you with the gear that you need without forcing equipment on you that you don’t.
I have never experience such a high level of knowledge from someone in a specialty store. I was extremely impressed and was very happy with all my purchases.
Fantastic place for all your running needs. Great place to go if you need advice!

Star Allocation Explanation
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I walked in looking for a comfortable pair of running shoes and walked out with exactly that. The customer service was personal. I don’t know anything about running and I was made to feel quite comfortable.
And yes, you do get to try the shoes on for a run around the block. I can’t tell you how helpful that was. The least comfortable shoe for walking around the store turned out to be the most comfortable for running.
Great service, large selection, and plenty of parking. Just do it ;)

I go here every time I need new running shoes/​racers for Xc/​track! The employees are really helpful in finding shoes that fit you right. They always have the latest models of running shoes of any running brand.(Nike, brooks, mizuno, etc.)

Honestly, BEST RUNNING STORE EVERRRRRRRR.
I have been dropping by every few weeks to pick up glucose gels for my training/​races. The staff has been extremely helpful. They even share their pre-​race regimen with me which I like since I’m incredibly new at distance running and have no clue about what my body needs or when it needs it. (Damn me for sleeping in my sports nutrition class during undergrad.)
This store needs to be on everyone’s top list of you’re a jogger or runner!

Extremely knowledgeable staff. They were able to suggest how makes and brands for Pose style running.
Great selection of shoes.
Good amount of free parking and nice clean restrooms.

I just started running, and I couldn’t have found a better place to get me going.
The service here is amazing. Right away, after two steps — Ryan (I believe that was his name) came up to me and asked if I needed help. He got right into measuring my feet, and explained that when buying running shoes — you always want one size larger than what you wear.
Then, he watched me walked across the store to figure out which shoes would be the best for me. I have pretty high arches, so it’s important to me that I have the right shoes. He immediately went to the stockroom and came back with 8 pairs of shoes!
He let me try them on and run for a little outside on the sidewalk to feel what it’d be like on harder surfaces. Awesome! I settled on one style and ended up being a little bratty and asked if they had different colors. He wasn’t even phased and brought back two other colors in that style for me. What’s even more exciting is that my shoes ended up being 40% off!
I even asked about dri-​fit socks, and he showed me the stock and what he preferred and why (ended up getting Feetures).
Definitely recommend whether you’re a beginner like me or a well-​seasoned runner.
Located on Kapahulu, it has its own parking lot — but keep an eye out for it, or you’ll miss the turn.

Last September, I went in for running shoes and they let me try them out by running/​walking around the outside of the store. I found a comfortable pair and I started training for the marathon. Unfortunately the shoes were a little too loose and gave me blisters. I’d only had them 2 – 3 weeks, so I called and they said to bring them back. I exchanged them for a smaller size which turned out to be perfect. They also answered some of my questions about what socks I should use and how to prevent blisters.

About two years ago I started jogging. I HATE it but it keeps me in shape. The «I hate running» t-​shirt was made with me in mind. At the recommendation of a friend, I was referred here. This was my first experience at a store specializing in running shoes. After a ton of probing question about my running, they looked at the wear patterns on my current shoes and observing my gait. I tried on about ten different pairs of shoes. I ran in two different models of shoes at the same time to compare how different they felt while I ran.
I’m very happy with the advice I received and it has encourage a reluctant jogger to exercise more.

I just got back into running after a long hiatus and after a few months realized my feet were not doing great during long runs. I popped into this place just to see what they had for inventory and ended up getting amazing service. I can’t remember the guys name but he was awesome. He watched me walk and run to see how my foot landed then looked at the wear on my current shoe both outside and on the inner padding. From there he determined I needed a shoe with more support. He brought out 8 different pairs of shoes and we methodically went through each one and compared them until I found a pair of brooks that were a perfect fit for me. They also happened to be the cheapest pair I tried on! Went for a 7 mile run the next day and my feet feel amazing! Never had service like this and they will get all of my business from now on.

Started from the bottom now we here! Who’d a thunk our shoe buying experience would be this fancy and professional? Amazing customer service and excellent selection of running shoes, apparel, and accessories. Mahalo for the military discount!
They monitor your gait, evaluate how you run in the shoes and bring out a huge variety. Never felt rushed and also we felt like full attention was given the entire time (i.e. not wandering off for the next sale).
Serious difference between going to Sports Authority, Foot Locker, etc… if you’re a serious runner or a runner that cares about their feet, you’re missing out if you don’t try here. Might get rid of some of your knee and foot pains by getting expert advice on a proper shoe.

I LOVE The Running Room! I’ve purchased two pairs of running shoes here in the last 6 months and the service is impeccable. They let you try on shoes and run around the block to see how they feel!
Yes, this place is more expensive than chain stores or internets shops, but I would much rather support a local business who pays so much attention to their costumers!
First pair — I wanted a pair of minimalist runners. Gaston worked with me for over an hour to make sure I found the perfect shoe. He explained how they should fit (big!), where they should be snug (heel!), where they should be lose (toes!), etc. He even let me take socks out of the packaging to try on before I purchased! Top notch!
Second pair — I’d been increasing distance and wanted to try a shoe with more support. Again, Gaston hooked me up and took time to help just me, he wasn’t busy helping several customers. I ended up with a great shoe, in a men’s size to fit my wide lu’au feet!
Also, I brought in the last pair I purchased (they ask you to do this). Gaston saw them and mentioned that they are no longer in production. What a bummer, it was a great line! I made a comment about going on Amazon to see if I could snag a pair and he recommended I check the clearance rack, some may have ended up there. Bingo! I found the exact same pair for 40% off!

Like everybody else has said already: SUPER customer service. Every single employee at the Running Room knows what he’s doing and will go out of his way to help you find the perfect shoe for YOU.
I always feel bad for shoe people because they handle your gross, already used shoes with their bare hands (they’re probably immune to all kinds of communicable diseases by now, though), but these guys don’t even flinch. Nor do they sigh with boredom while they wait for you to insert your custom orthotic into each shoe you try on. Their patience is admirable. Then, on top of just the basic stuff, they somehow seem familiar with every shoe in every brand they carry, which is mind-​boggling if you’ve seen their selection. And they never make you feel stupid!
I don’t even run (I just like running shoes), but if I wanted to start, I’d probably come to these guys. I’ve heard them offering advice to people who seem like my level of Extreme Beginner, even on basic topics like how long to stretch each muscle.
Don’t even bother going anywhere else for running (or walking) shoes. They’re open ’til 7:00 on weeknights, so you can stop by after work on your way to Leonard’s — I mean, BEFORE YOUR RUN. And, if you have the Isle Discount card (iDcard), you get 10% off all running shoes (20% of Mizuno brand shoes), which is especially handy because good shoes don’t come cheap. Oh, and they have lots of parking. Once you go to the Running Room, you won’t believe you’ve tolerated the foot/​shoe ignorance and overall poor customer service you experience nearly everywhere else!

BEST Customer Service!
I wish that more establishments have the customer service that this place has. We heard amazing things and read great things on Unilocal about this place but you have to experience it to really understand why they are so awesome. We were greeted immediately as we walked in. They had several customers that they were helping so the first person that was available helped us (took only a few minutes!). Gaston was the expert that assisted us. He walked us through an entire process one by one in choosing the perfect pair of running shoes based on our running form. Not only did he take time to explain all the different aspects of choosing the right shoes, he patiently waited as we tried on many pairs before we decided on which was the most comfortable. 6 out of 5 stars in customer service.
They have a wide selection of running shoes and gear. It’s all very reasonably priced as well because you’re getting quality products. The layout of the store is pretty organized and space is used efficiently. It’s nice that you can run in the store and outside around the store to test out the different shoes they recommend. Parking is abundant and free in their private lot right next to the store. Location is very convenient off of Kapahulu Avenue near Safeway. Overall, 5 out of 5 stars! We will be back for all our future running needs!

THE BEST SHOE STORE SERVICE IN HONOLULU. PERIOD. EXCELLENT.
The only running I do is if someone is chasing me or I am late for the bus. However, I do a lot of slow motion running (also known as walking) so I was looking for either a good supportive walking slipper (my ancestral people would call this a flip-​flop) or lightweight versatile trail sneakers, I visited innumerable shoe stores in Ward Warehouse, Ala Moana Center, Nordstroms, Sports Authority, etc.
Found exactly what I wanted (for walking) at The Running Room. Really comfy Teva slippers with good arch support for $ 50. And the service was like a dream compared to any other store I shopped in. They had all the sizes in all the colors. They knew what made each shoe different from the one before it, besides just how it looked. They happily brought out lots of stuff for me to try. They had clean socks to use, and a place to put the dirty socks after you used them. When I asked for an opinion they offered a smart one. Perfection !
Every shoe salesman on Oahu should go take a lesson from The Running Room.

I’m not a runner.
I’m a very active person, but running? nope not for me. However, any active person has to have a pair of running shoes. At some point you will have to run. and Active people know, your equipment contributes to the injuries you might avoid. However, I was still wearing running shoes I bought 4 years ago! I couldn’t understand why I was getting major shin splints. This is why I found running room.
Running room is off of Kapahulu avenue. They have a small dedicated parking lot. If you’ve ever tried to park on the street on Kapahulu, you know that this is a very big deal. I might never have discovered this place if I couldn’t park.
You sit in the shoe area and wait for a sales person. I was looking for casual running shoes. Then they get you to stand up and walk towards them. They judge your stride and how your foot moves when you step. Based on this knowledge, they’ll bring out around 3 pairs.
You try on each pair of shoes, but you don’t just walk in them, you run! They have a sign by the back door for the beginning of your tiny track. You turn left around the corner and follow the arrows as you run around the store back through the front door. You can run as many laps as you want for all the shoes they bring out. They will continue to do this until you find the perfect pair for you. I fell in love with my asics and received an awesome discount because they were a pair from last season.
Their bread and butter lies in the shoes. They have other equipment there, including clothing, but the selection isn’t large enough to brave the possibility of no parking to get there. I wouldn’t go anywhere else for running shoes, though. You just can’t beat personalized service.

Me before the running room: Pink running shoes? Yes please!
Me after the running room: Are those the right type of shoes to train for a half marathon in?
Before becoming quite serious about running, I though I knew my running shoe size (5) and what type of running shoe I needed (cute). Boy was I wrong! So my good friend and running teammate Zara yelled at me «You need to get new running shoes! And the RIGHT running shoes!» So off to The Running Room I went!
First off, there is a lot of parking. Yay! Second of all, all of the employees are so helpful and friendly. They knew so much about running it was amazing! Gaston was so great and watched me run a couple of times and gave me different types of shoes to run in to fix my running problems. It was awesome! I’ve never had this type of customer service before!
Besides running shoes, The Running Room also has lots of running gear, energy bars, gels, water bottles, etc. They have everything you need for whatever race you may be training for!
During my trip to the running room I learned that you usually need a whole size bigger than what you would normally wear in a sandal type shoe and what type of running shoe I should be training in. And a whole size bigger doesn’t mean a whole inch bigger like most people think. Gaston filled my head with so much cool and helpful info I felt like I just passed Running Room 101!
Now that I’m training for a half marathon, I feel confident that I can train well knowing I’m in the correct shoe. I can’t thank Gaston and The Running Room enough!
TIP: Bring in your old running shoes so they can see what you’ve run in before. It can help them put you in your perfect running shoe today!