RelayRides

What am I missing here? A friend told me to look into using these guys and I can’t find one rate on any car that beats what I can do at ANY rental counter at Enterprise or Alamo. Well, I can find prices that are close on people who’ve listed really old cars on Relay Rides. Why would I rent 2002 whatever for a few bucks more than I can rent a 2013 – 2015 model from traditional rental car companies? Maybe this only works if you really want to rent a Porsche or Mercedes Benz but if you’re looking for Toyota Camry’s, Ford Fusions or Jeeps, there is no way Relay Rides is competitive or worth the hassle.

This company deserves 0 stars x3!!! They are absolutely horrible. We had a little issue with setting up our account due to two accounts being set up since I had a glitch on my end. I got my end resolved but their end was completely chaotic and inefficient.
We were in contact with 3 different people trying to get this resolved and they could not do ANYTHING! 1 person said it was all taken care of the other 2 people sent us a copy and paste script describing certain information they needed to verify my account which I sent over 3x and they could not do squat. We even called customer service more than 5X to see if they could help us out in some way, turns out they all need to be retrained because they were all very rude to us and talked to us like we are stupid. My husband had to step in and put them in check.
Needless to say, I received an email from Venus, one of the 3 people who I have been emailing me, stating that my account has been REVOKED from being a qualified renter/​driver from this company. Ummm. Excuse me?! I have a clean driving record, perfect credit, sent in all the required info that they asked for and I am being revoked?! They won’t even tell you for what reason. This is all BS and absolutely crazy, not to mention this whole process has taken 2 weeks, only to be unresolved! Thank God I wasn’t approved. It’s just saving me endless headaches and from wasting my money and time.
If I were you I would take your business elsewhere.

Like AirBnB but for cars– love it!

Never using Relay Rides again. I had a great experience with the vehicle owner who was awesome. Unfortunately Relay Rides likes to nickle and dime people to death with fees. I went through a toll booth during my rental… which was pre-​coordinated with the owner in advance… and Relay Rides charged a $ 10 dollar fee to process the $ 10.50 toll. Really? That’s almost as much as the toll cost. There were also tons of other fees on top of the rental cost had I gone over mileage, needed to change the timeframe of pickup/​dropoff, etc. I will stick with Enterprise from now on. At least they are transparent up front with how much your bill is going to be and they will work with you. It may cost more but it’s worth it.

Great communication with our car rental host, no complaints as to the process with him. He made it easy to pick up and drop off the car, provided a car at a reasonable price in great condition.
My only complaint is difficulty with initially finding a car to rent. This may be because there are not a lot of options or the business is new to Honolulu? But there were some people prior to our actual car rental that were difficult to communicate with. But as I stated, these were not people I ended up renting from.
The staff at RelayRides are relatively quick to respond to email inquiries. I’m not sure if there is a telephone hotline to reach them, but that would make it more efficient and satisfactory to communicate with a person immediately while traveling.

I love this site. It was easy to find exactly what I was looking for. I had a great trip around Oahu in my VW bug!

Never renting a car again. RelayRides gets it done for half the cost!

Everyone should try it. It’s a miracle I could rent a car for so cheap

Relayride is awesome website to find a cheap car rental and they are easy to rent without documents papers everything online i like it save time and money too.

RelayRides rocks — I have used it for two rentals recently, both were great. The app is simple to use and allows me to reach the car owners easily. Fairly simple to browse application. Transaction was easy and the people were great (though that is the one part that might be YMMV, though my n of 2 is 100% positive).

For a car owner, I will never do it again. The person I rented my car to trashed my car and brought it back with sand and stains on the carpet. I took pictures and emailed RelayRides. The person on the line I think «Magie» was just sarcastic and said RelayRides don’t charge renters for that! I insisted on get refunded for the cleaning bill I paid and she just end up closing my account. Just didn’t care that it was almost a new car or anything. Never again!

Got a great deal on a great little car! (19/​day in Waikiki compared to 50 – 90 from major companies) Can’t recommend this enough!

Love this site! Easy to use. Great variety of cars to choose from in most cities. Will definitely use the service again.

RelayRides made our trip to Hawaii awesome! We saved a lot of money using this service instead of renting a car at the airport. We will definitely use this service again and recommend it to family and friends.

Relay rides was a great opportunity to see the Island without having to spend a ton of money on. Rental car. Shad, who was in touch with us 2 days before and made sure we had great directions to pick up the vehicle. I would use the again in the future

I used RelayRides on Oahu for 7 days and the experience was great. The owner of the car I picked was very friendly and VERY accommodating. I picked the car up at the airport and dropped it off there as well. It was clean, easy to get the key, and no hassles of trying to pick up your rental car from an airport location like Hertz or Enterprise. Overall, with underage driver fee (under 25), and the insurance on the car, it cost me about $ 275. This is much cheaper than any other corporate car rental company, especially with all the fees they charge.
I have also used RelayRides in San Francisco when we flew down in August and had the same great experience!

I don’t have a picture nor do I have a video. But that’s irrelevant because the experience was excellent. I enjoy this much more so than renting from a company because I get to choose the car I am renting. The cost is far more competitive too!

This was about the most trouble free rental Ive ever had. A Prius in Oahu is a must, with all the traffic and the trips to the north shore and every where else. I was shocked I only needed to fill up twice, and the tank was only 10 gallons. Made a huge difference in the gas bill, and the car was a bargain as well.
Thanks RelayRides. Ill be checking with yall first on my next trip.

I absolutely love this service. Without a vehicle or auto insurance of my own I would have paid an astronomical amount for coverage at any rental agency. Relay Rides gave me all the insurance I need at an extremely reasonable price.
The website/​service was easy to use, and I had a great experience with the couple I rented a car from. Though they were very professional, it was refreshing to deal with real people as apposed to employees of a large corporation. They truly did everything they could to make my trip a great one.

Realy Rides was something we learned while trying to book a car in Oahu. Prices at commercial rental places were much higher for what we rented, a convertible mustang. Booking was very easy and the person we booked with was friendly and accommodating. We have future travel planned and have already booked through RelayRides, I recommend it to anyone traveling and looking for something different than your typical Hertz or Enterprise rental at a lower price!