Origins

Just because I’m wearing a college sweatshirt with jeans and sneakers doesn’t mean I’m not a potential customer.
I had been looking at Origins products online, but I thought I could check out the store to smell the products before buying. The moment I walk in, I’m ignored, so I go about sampling to see if the scents will work with my chemistry. When I do that, I finally get some attention, but in the form of, «Can I get you… something?» like I’m some sort of unwanted hooligan that this salesperson doesn’t normally deal with and wants to get rid of.
I then ask her (so that I could get some insight) about the ginger products and which ones have the lime, lemon, and bergamot scents, and she tells me they don’t have any, and certainly not any in the US stores when I tell her I’ve seen them on the online US site. I checked later, and most the ginger products in store had those scents. She doesn’t even know the products her store sells!
Afterwards, she goes off to help some other customer that is already being attended to. She totally brushed me off, and I was so insulted, I left to buy $ 70+ worth of tea at Teavana, which always has great customer service.
That salesperson missed a sales opportunity. I will buy online instead.
The scents, however, are great, so if you look like a distinguished person of society, go ahead and buy in store.