Naturally Hands and Spa

When: Wednesday, 10:00AM
Total Bill: I’d rather throw my money away then waste any more time
One word to describe my experience: Disappointing
I normally don’t review places I buy living social or groupon deals from because sometimes you don’t get the full perspective or value of a service or meal by doing so.
So just off record, I bought the living social deal for this place. I forget how much it was exactly, but it was a pretty good deal for artgenic nails!
Anyway…
I’m a full time student and full time worker and can pretty much squeeze in one appointment a week.
I called about three months before my living social deal expired, and nobody answered the phone the two times I called during the day. No biggie. I’ve got three months.
Next month, I call again, no answer. Still no biggie, I like to think I’m usually a very patient person.
One month before it expires, I call again, no answer. I leave a message with my name and number asking for a call back to book an appointment.
One week later (3 weeks till expiration… getting a bit annoyed at this point) I call and leave another message, reminding them I called last week and left a previous message.
Day before my living social deal expires, I drive all the way from Kaneohe to town to walk in there face to face with someone who can respond to me. Can’t ignore me now, can you?!
I explain the whole situation to the lady working there (it is just her and another man who run it) and the lady tells me I had more than three months to redeem the living social voucher and they won’t honor it since they’re booked for the entire week. UMMM WERE YOU NOT LISTENING TO MY ENTIRE EXPLANATION? I repeat to her that I tried several times and left two messages and nobody got back to me. The lady isn’t very nice at first either, very defensive and I was being totally nice because being mean doesn’t get you anywhere! She told me there’s nothing she can do, and that they were on a business trip a few weeks ago so there was nobody to answer the phone. Talk about unprofessional and not being accountable for any of your business!!! Whether or not you can get credit for this living social deal, YOUR BUSINESS failed to even respond to a potential client.
Yuki, the man I think does most of the nails eventually tells me he can «try» to honor it and to just book an appointment at the earliest date.
I truly appreciate his efforts, and while I did book an appointment, I didn’t show up to it. I left with such a poor impression of Naturally Hands and Spa, that I couldn’t bring myself to waste any more time on them.
I don’t have the time or energy to be chasing down vendors who can’t professionally communicate with their clients, or be accountable for their lack of organization and follow up. I’d rather toss my money out a window then go through all that hassle again.
I think this is my first one star review. I feel bad… but then again… *shrug* actually not really.

I never tried gel polish before, only because of the pricing. My sister then told me about a living social having a deal. So I jumped on it and bought it. Such a great deal, may I add!
I finally used it, and I must say. It was a great experience. I love my nails and the quality. I am a very rough person, and I use my hands a lot, and normally when I paint my nails, the polish tends to chip within days :(
Kaori was amazing. She commented on my polish prior to removing them to proceed with my manicure and mentioned to me about a seminar that they will be having on the 25^th of this month on CalGel. I am highly considering in attending. It’s open to the public if you are interested :)

I just went back for my second Artgenic gel manicure, thanks to a fab Groupon deal. I’m very impressed with the manicure and it lasts for a good three weeks. The manicurist was very gentle on my cuticles and you can tell he pays attention to detail. I would go back again!

When a girl gets married she wants to feel and look her best. It’s a pretty special and important day!
So when I wanted to book my mani, pedi, and eyelash extensions I did my due diligence… i read Unilocal reviews! It was also at this time that a livingsocial deal came about for hypoallergenic gel manicure. What timing! So I looked Studio 108 (that’s their aka name) up. I had to make an appointment for a girlfriend (my bestie and one of my bridesmaid who was visiting from WA) and I. This was a bit tough as I learned when I called in that they get booked pretty quick. So I booked my lashes with Kaori and our manis the following day.
Lashes: Kaori (the owner) was so gentle and so sweet while she did my lashes. It was very calming that I fell asleep. I like that =) There was a little point where glue was going into my eye and that was quickly handled. Thank goodness, cause I’ve had glue in my eye before (another eyelash place) and let me just say that was painful — it burns =(I personally prefer softer looking lashes, but these were fine. They really did the job and it was pretty.
Nails: The next day my gf and I went in and met with Kaori and a young guy. Kaori did my gf’s nails and the young guy did my nails (I wish I remembered his name!). It was very well done and it lasted a loooong time. To give you an idea — I went on our honeymoon thereafter and 3 weeks after seeing them it was still in nice condition. Grown out already, but still in tack. WOW!
I definitely will be making another appointment for my nails and I would return for my lashes when I’m ready to get them again.
They are located off of Ward Ave. Same building as First Hawaiian Bank and Phils Tux.

I purchased a groupon for their Artgenic nails, and I’m so glad that I did! Yuki did an excellent job, and he was very thorough and precise. My gel nails lasted for a few weeks, and during that time I received a lot of compliments. They offer a variety of colors for their gel nails, but they don’t really do any nail decorations. Their nail salon is located above the Big and Tall store on Ward Avenue, and they have free parking. The building itself looks a little run down on the outside, but the salon itself is very clean and simple. I have to admit that their services in general are a bit on the pricey side, but if they ever offer their groupon deal again, I’m definitely going back!

I could tell that the man doing my nails really was into his work and knew what he was doing. I had a great experience and even though I clean and do lots of dishes they have lasted me two weeks with a little bit of chipping. I have gotten so many compliments in the color. I came from Kaneohe I just wish I lived closer so I could go again.

Had a second appt. with a female nail technician this time. Lovely girl, but the gel nails were uneven and sloppy, chipped within 2 ½ days (two middle nails on each hand). The gel was not painted close enough to the cuticle so it already looks like a week’s growth of nail is showing. When I say uneven, I mean slopes, not a smooth surface. bunched up at the cuticle area, uneven color placement, just a truly botched up job. No where near the excellent job that Yuki did.
Another two days and two more gel chipped off for no reason. Tried to repair first two but now it’s a hopeless case. Had to remove entire set in less than one week. How sad is that. When the price is $ 55.00 for a gel set and this is what you get, I don’t think so.
Won’t be returning to that one again. They lost 3 stars, wanted 1 ½ but can’t do that. Truly a bummer.
Had my Natural gel nails done by Yuki. He did an excellent job and I’m really critical when it comes to my nails. I have not found anyone to be top quality that I would go to religiously since my guy, Tom, moved away. Yuki may just be the one. This is new for them to have individual clients. Only two people there. Classes are the norm. Clean area, small and very limited so you need to allow weeks in advance to book. That’s difficult for nails, especially emergency fixes. They do use LED lights to cure so that’s a plus. My nails came out perfect. It’s been 11 days and they are still in check.
Only thing I didn’t like was over filing the top of my nails which weakens them. Buffing or very light filing is understandable, but to much filing would definitely weaken the nail overall. I may need to bring in my own buffing file to lessen this problem.

Booked 3 weeks in advance??? Give me a break. If I hadn’t bought a groupon I’d say forget it!!!

Artgenic! The new thing out, it’s even better than calgel! I found this place via groupon. Yuki did my nails and its so nice! He explained very well about this product and mentioned they just recently started doing the nails, they usually just provide classes.
It was slightly hard to find, you need to take the stairs up next to big and tall and go to room 212!