Na Hoku

Bought my girlfriend a very expensive ring. I was assured that everything was covered under a lifetime warranty. Less than a year later and the gem fell out. When i brought my girlfriend back to the shop and discussed how we needed it to be repaired they said there was going to be a pretty high price to fix it. The representative explained that they use a water-​soluble glue and that it was my girlfriends fault that the gem fell out. My girlfriend never wears this ring out unless we are going to an expensive dinner or something. Water a JOKE this company is! I had no choice but to send it in anyway and it’s been 8 weeks and no word. Not even a letter, email or call to say they are working on it or nothing. Na Hoku you lost my business forever and i hope you lose others. You’re nothing but a bunch of lairs and thief’s!

I went to this store several times and I noticed the customer service quality depends on who’s working there. I’ve bought a few rings from there. Some of them don’t greet you and they usually pay more attention to tourists. I go there only when I plan on buying a gift. I stopped going because it’s the last time I can stand that. The last time I had to flag a worker down after waiting for 20 minutes. None of them even stopped to say «I’ll be right with you» or anything. I wonder if the good workers ever report the others for not trying to help a customer out.

After spending thousands of dollars at this store, I tried to return a chain on an expensive necklace that I purchased for my wife. I just needed a longer one as the one I bought was too short. They actually said no. What? I will pay the difference if there is one. Nope they won’t exchange it for another. They obviously don’t care for returning customers. They want to charge like Norstoms but don’t understand why they have loyal customers. It’s because they take care of their returning customers. Don’t buy from this store!

Great store with good styles but terrible customer service. Unless it looks like you’re dripping of money. Don’t expect any help other than a sentence or two. I asked about Hawaiian gold bracelets looking to see the styles and weight. And all I got was the price. The salesperson kept on inching away, didn’t even look at me or offer anything. Mind you, I had three bracelets already so obviously I mighy know a think or two about them. But the sales person just straight brushed me off and went directly towards the tourist. So unless you’re a tourist, don’t expect any actual help

I didn’t go through the store but strictly went through the customer service representatives in Honolulu who processed my special order for my wedding ring. Since I don’t like diamonds and love pearls, Na Hoku was absolutely great in working with me to get my perfect wedding ring. I live in California, but I worked extensively with Tricia and Jana via email who were able to research the sapphires I wanted to surround my pearl ring. They were able to take a design and alter it to replace the diamonds that originally surrounded the pearl with indigo sapphires instead. They walked me throughout the entire ordering process via email, promptly answering my questions and notifying me immediately of the sapphires they found that would match my engagement ring. I couldn’t be more grateful, appreciative, and impressed by their awesome work. Due to the originality of the ring, they said it would take 3 – 5 weeks, and as promised, they completed within the time frame. Thanks, Na Hoku, for your beautiful craftsmanship and a big shout to Tricia and Jana for their diligence! Mahalo!!!

Store is poorly lit and merchandise is poorly displayed compared to their main competition (Maui Divers). Some of the unique collections are nice though.
I selected a men’s silver and brown diamond ring. They didn’t have my size so the saleswoman said she would transfer one in and give me a call. I never received a call, so I will not be giving them any business.

Kris was our sales lady twice now and she is AMAZING! She truly brings Aloha out on a red carpet and has a knack for showing you items that are exactly what you are looking for almost without asking! All of the sales staff at this store are irreplaceable!

This is the best Na Hoku on island. We worked with Rick to buy my husband’s wedding ring, and could not be more satisfied with the experience. Rick was very professional and helpful, and he took the time to help us understand the size we thought he was, was too big! Thanks to Rick my husband’s wedding ring is perfect. We will buy from this store exclusively from now on.

The only place in Ala moana where anyone was even slightly helpful! The woman who assisted us was amazing and sweet. She got us exactly what we were looking for on the first try. Not pushy or overbearing like the other stores.
We came back over two months after purchasing my band and the manager helped me re-​fit it free of charge even though mine was scratched and dirty. I highly recommend them!

This review is actually for Na Hoku via the web (
), but since they’re listed as having a Honolulu main address, I’ve chosen this location to review.
The closest physical Na Hoku store is in Northpark Mall in Dallas; that is about a 4-​hour drive for me. Therefore, their web presence and customer service is essential in not only gaining me, but also for retaining me, as a customer. Na Hoku has far exceeded my expectations.
I came upon them quite on a lark. Jewelry is my weakness, so whenever I see jewelry advertised, I LOOK. I saw an advertisement for their Hawaiian Slipper in the WSJ a while back and noticed it immediately. While I’m not to jump at any ad I see, I did my research and then took the plunge: I ordered that necklace I saw; I later learned a few things about Na Hoku and subsequently ordered other items.
Selection: Na Hoku is, essentially, themed jewelry. It’s beach and island-​themed, but in an extraordinarily tasteful and elegant way. Classy designs that are varied and unique, from the beach to palm trees to turtles to elegantly-​set pearls and many things in between. It is neither flashy nor opulent; rather, it is understated elegance. Also, Na Hoku offers many styles set in rose gold, which few jewelers offer.
Construction: Stones are well seated and carriers on a pendant are thick enough to support and withstand years of wear and friction from a chain. Chains are well soldered so as not to break between links (even when pulled). Post earrings have a strong supportive post with an adequately-​sized butterfly back that is appropriate for the size of the earring to avoid shifting. Gold is solid and not hollow.
Delivery: Ordered items are insured and sent via FedEx; you must sign for the package when it arrives, but there is no distinctive marking on the box that it’s come from Na Hoku. Apparently this is done for gift-​giving reasons. Delivery was quick and on time.
Customer service: A big shout-​out to their customer service department, because Na Hoku really knows how to take care of its customers in this area. When the clasp broke on my necklace and I had great difficulty getting any local jeweler to replace it (at ANY cost) because it was rose gold, I finally broke down and called Na Hoku for help. Aghast, they immediately asked me to return the chain only to them (without the pendant attached) where they would put a lobster-​clasp closure on it for free, refund my shipping to them and ship it back out to me FOR FREE.
I’ve ordered several pieces from Na Hoku via the web. Each time has been a wonderful experience, and each time I’m extremely pleased with my new adornment. Their line has expanded recently to include a wider selection of items; I’m certain their quality is the same. I only wish they would open a store in the Houston, TX, area so I could see it all with my own eyes before I ordered (well, maybe that wouldn’t be such a good thing, as I’d likely spend my entire paycheck there).
No matter, Na Hoku is bookmarked as one of my shopping FAVORITES. I visit there often virtually, despite my desire that it could be physical instead. It’s a delightful shopping experience nonetheless.

It was my first visit into the store and I was warmly greeted by Sallianne. She took the time to show me around and explain the products and the company. She was very patient and never pushy. I enjoyed talking with her and would definitely go back to see Sallianne when I decide to purchase the plumeria pendant and earrings. A very comfortable and inviting experience. Not just the typical Hawaiian jewelry store where they just want to sell you something. Their products are of high quality — not hollow or cheaply assembled. A good mix of local and tourist customers — Na Hoku is definitely a friendly neighborhood jeweler!

I received a set of earrings from Na Hoku several years ago and always got compliments on them. Recently I was in the market for a new fashion ring and found exactly what I was looking for here. My sales woman Chris was awesome and helped me find the perfect unique ring. What I love is about Na Haku is that it doesn’t look like everyone else’s jewelry. They have classy and original pieces and they resized my ring for free.

We bought an engagement ring here and a wedding band. Both times the sales ladies were SO friendly, genuine and helpful without being pushy like at some other jewelry shops. We really appreciated that, because we know nothing about jewelry and was kind of intimidated with the whole process. Because they were so nice while engagement ring shopping, we went back for wedding bands. The service really set them apart.
I like the Hawaiian inspired designs and I also liked that they had some simpler designs, as I am a big fan of «Bling».
If we ever need anything else, we’ll be hitting up Na Hoku first.

Better experience with this location than the one in fashion valley, ca
Because of my bad experience at the Fashion Valley store. I was almost going to be charged for a re-​enamel on my ring. I explained that I’m on vacation, I don’t have my receipt, etc…
The manager was nice enough to write off the $ 20 charge. It’s nice to know that he is the type of manager who understands the principal and not the $$$.

I shop at this Nahoku everytime I am in Honolulu which averages at least twice a year. My sister also likes to shop here and most recently she was slowly purchasing charms for this bracelet that she really loved. They were all related to the sea. Anyway, she got tired to staggering the purchases and bought up the last three charms that she wanted probably going over her monthly allowance of free spending for herself… LOL! Her charm bracelet was complete and while showing all her new charms to me she suddenly realized that one of the charms (her favorite) had fallen off sometime during the day. It has a double latch and she was really not sure how that could have happened. Her Hawaiian vacation now was ruined as she spent the next two days retracing all of her steps and even went back to the shop to speak to them about this. At that time, nothing could be done… totally understandable… they did say though to bring the bracelet back in and they would make sure that the rest of the charms are tightly fastened. So after two days of searching, she and I went back to the store to get her bracelet taken care of and when we walked in, both sales ladies were elated to see us and said that their manager; Rick, would like to talk to my sister. (I thought, oh boy, he’s going to help us out and sell us the charm at a discount). He asked her what she thought might have happened and she said she didn’t know but just before coming to the store today, she dropped the bracelet on the bed and one charm popped off. He said that’s what he needed to hear since this has never happened to any other clients before. He took the bracelet and looked it over and said to my sister, «our store is not in the business of prospering over someone’s misfortune.» OMG… what did that mean? Was he going to replace the charm for free? You bet that is exactly what he did! My sister became a waterfall and I had to hold back my tears too! Never did we expect that! So, please shop here at this Nahoku! They are the epitome of great service! They also have great jewelry! Thanks, Rick and Chris and everyone else here at this store!

I got ripped off at this jewelry store. What I thought was a reputable jewelry store turned out to be otherwise. Worst yet, the sales person had a strong Filipino accent and I could not quite understand her.

This is my favorite jewelry store on island. They carry quality products at fair prices, and their selection is fairly eclectic. None of the cookie cutter pieces one would find at every mall jewelry store.
The staff is terrific. I never feel pressured or hounded, they will make suggestions based on need and not cost (several times suggesting the less expensive option) and always professional.
I have a bracelet that has needed repair a few times and they have never given me any problems about it.

This place is marvelous. The staff is very friendly and I never felt overwhelmed or constantly bothered like many other jewelry stores. They offer help, of course, but aren’t constantly on you.
Their collection is beautiful and quite unique. There are a lot of sea related pieces that are pretty amazing on top of their other collections. My husband and I got our wedding rings there. It was the only place that had a band like that one I got and I love it.
Unfortunately it lost a diamond within a week of wear but I brought it in Sunday and it was returned to me fully restored as quickly as Wednesday! It was a manufacturing defect so I didn’t have to pay which was great. I would have been very annoyed otherwise. They didn’t let me down!
This is definitely my favorite jewelry store and ask for Janet, she is one of the nicest people I’ve ever worked with!

My fiancé and I picked out his wedding ring, ordered it and waited the few weeks it took to get it in. The woman who helped us was helpful and we left feeling happy. We picked up the ring and briefly tried it on and left. Both people who helped us were fine and we were happy about our experience with them. I decided to write a review because of our third time in the store.
Once we got home my fiancé tried the ring on again and decided that it was too big. I began to get a little nervous considering that we leave for Belize in 3 weeks and I wasn’t sure if we could even fix the sizing issue. We decided that we would go to Na Hoku to see what they could do and if needed we’d use the large ring for our ceremony… then when back in Hawaii try and get the ring sized. Not ideal for me, but I knew I had to be flexible. We returned to Na Hoku on a busy Sunday afternoon to be helped by Rick, the manager. We explained our issue and he was GREAT. He explained to us why the ring was the wrong size apologized and promised to have it fixed before we left for the wedding… I almost cried in the store I was so happy. He then offered to clean my engagement ring for me, which was looking a little sad. Since I got the ring 9 months ago I’ve had it cleaned about 3 times… all with mediocre results. Not Rick… he got the ring looking brand new! He then explained to me what I needed to go to get the same results at home but offered to clean the ring for me whenever I needed (even though we purchased the ring at another store).
I was really impressed with Rick’s level of customer service, the kind that is so rare these days. We are so use to stores blaming the customer and making us feel bad, but not Rick he took responsibility and will definitely have us as repeat customers… since the jewelery at Na Hoku is AMAZING too!