Kahala Pacific Floors

My husband and I attended a class held by Kahala Flooring. We scheduled an appointment to get a quote for new flooring. The owner came to our house and measured everything and said she’d get back to us but never did. We tried calling a few times only to be told she was busy and would get back to us. She never did. Poor customer service and what a waste of our time. It would have been better if she just came out and said she wasn’t interested or able to help us. Very disappointing!

Reviewing as a new customer who is in the process of conceptualizing renovation plans for a new home. I was in the area shopping at a nearby showroom when Kahala Pacific Floors caught my eye. The store was full of fresh ideas to appeal to many different aesthetics. There were shelves full of books which contained modern, sleek and classy options for flooring and wall tiling. After spending a few hours, I set up an appointment for Shirley to stop by my place and have a look.
Kahala Pacific Floors goes beyond basic carpet and tile options and features many which are agreeable to even the most discerning customers. There are several sample books dedicated to modern, high fashion themed spaces both light and dark.
The owner Shirley is very kind and sincere. Although the renovation process can be somewhat daunting and inaccessible to first timers, Shirley has a way of putting you at ease. I really appreciate her attentiveness, and customer-​focused approach to making suggestions on how to maximize space and visual impact. She’s down to earth and will entertain any questions you have, even if you’re in the same boat as me as a complete newbie to the renovation process.
Update: staff still has not followed up with floor plan and price quote after Shirley’s visit.

First I would give 3.5 stars if it was an option.
I ordered Ipe flooring back in the summer in preparation for my renovation, my sales associate Paulette was very friendly and helpful she told me how much overage I would need based on my measurements and I could return any unopened boxes with a restocking fee. In the fall I had the flooring delivered and found out Paulette was no long with the company surprisingly the owner Shirley remembered both me and my order from months before. The flooring was delivered on time. There was a few transition pieces that had finish issues and one with a crack. I called and they promptly made replacement pieces. I installed the flooring myself, the owner Shirley was very helpful with tips on installing the flooring and it went down very easily. I am very happy with the quality of the flooring. Due to delays with the renovation it took me about 5 months or so from delivery to get the flooring installed. When I called about returning the overage (I had about 6 boxes of overage), there was very little waste in the flooring. I was told that I could no return the unopened boxes since it was greater than 90 days, of course the sale person who originally told me the amount of overage I needed was no longer there. This was disappointing as it is wasted flooring/​money.
Overall all I am very happy with he quality of the flooring and how easy it was to install. A few notes. The boards are all 4′ and less in length and there did seem higher proportion of short boards (12″) that i would expect to the point were some were put aside and not used.

If you are looking for hardwood flooring, your search is over! Kahala Pacific Floors is awesome! We highly recommend them.
We talked with several other companies, but were not impressed with their customer service. We were looking for a specific color/​finish of hardwood flooring for about six months. Kahala Pacific Floors found us exactly what we wanted!
We had engineered hardwood installed on our staircase and entire second floor (was previously carpeted). From beginning to end, the project went smoothly.
Shirley, the owner, came to our house and gave us an estimate and stopped by several times during the installation. She came up with great ideas for a few «tricky» areas in our home. She is very knowledgeable, helpful and nice!
Paulette, our sales rep, found the exact floor we had been searching for. She went the extra mile for us and we truly appreciated her customer service! Also, she kept in touch with us throughout the entire project and was always available via email or phone to answer questions.
Kevin and Brandon, the installers, were wonderful. They arrived at 8:00 a.m. every morning and worked hard all day. They were very polite and kept us informed about everything we needed to know. Thanks to their excellent installation, the floors and staircase are absolutely beautiful! :) A big thank you to Makani, also. He did some special carpentry on our stairs and curved stair railing area.
Thank you Shirley and your staff! We are so grateful that we found you… we absolutely LOVE our new floors! :)

We highly recommend Kahala Pacific Floors and their installation contractors; and we would definitely use them again after replacing all the old carpeting and linoleum in our house with new hardwood floors (1100sf), tile (400sf), slate (35sf), and carpeting (650sf) at a final cost of $ 24,000.
We just purchased a 20 year old home, and all the flooring needed replacement. I got quotes from 4 large reputable companies on Oahu and Kahala Pacific Floors was the most competitive on price and quality of product. We contracted with Kahala Pacific shortly after receiving the initial quote and received a 4% early bird discount, and also received lower than outlet store prices by attending a short instructional seminar at the store on a Saturday morning. They conduct the workshop about once a month, and it was well worth the time to understand how the company purchases their products, and to meet the contractors and all the support staff that took care of us through the whole evolution.
Shirley, the owner, came to our house on very short notice and took extra time to determine our needs, helping us to find just the right hardwood, tile, slate, and carpets that struck just the right balance between quality, durability for the family, and expense.
They delivered all the wood material early for the required week or two of acclimation. To save $ 1000, we were allowed to remove the carpeting ourselves, which was not an allowable option by the other companies. We also saved $ 300 by removing and installing toilets ourselves.
The dustiest work was completed first: removing and installing the kitchen, bathrooms, and front entry tile and slate. The job took a week using one skilled installer, Chris, who had a very good eye and made recommendations/​adjustments that worked out great.
The house was built on a concrete slab, so it required additional prep work to level the floors for the wood — several days work with two installers, Tim and Chad. A moisture test also revealed that we had additional moisture levels coming up through the floor — not bad, but right on the cusp of decision to add additional sealant. Though we could have opted out of the sealants which added $ 1500 to the total cost, Shirley and Allen helped us by offering lots of advice and innovative ways to lay down the sealant which used fewer pails and saved several hundred dollars. It also made the floor softer. If we chose not to add the sealant, they would have used another layer of poly as a solution for additional barrier.
Tim and Chad were always on time, worked hard, and were a model of professionalism. With house guests coming in and out they remained accommodating and respectful. For us, they are the new standard for workmen in the house. They were true craftsman and I marvel everyday at the perfect installation in the places I didn’t expect it – like on the stairs and all the moulding at joints and ends. We used the hardwood quarter round throughout the house and each end piece is tapered and transitions perfectly. The stairs purposely have no moulding and look like original installation. It’s all beautiful. Post installation they even came back for a day to correct a squeak that had developed at the back door and go over the floor one last time for any stray glue, etc.
I looked all over Walmart, Lowes, and Home Depot for felt tabs to put under the furniture on the new floor, and could only find very expensive small packages. I called Jaymie at the office and left a message on the machine that I needed help. The very next morning they delivered 2 large and comprehensive packages of felt (about 400 pieces) right to the house — and it was about the same price as about 40 low quality pads from the other shops. I wish I’d called them first!
The carpets were installed in half a day by Alex. It was very well done and we’re very happy. At the beginning of the project we were going with regular rebound padding to keep costs down, but we requested to upgrade to the best available padding. It added $ 200, but provided more noticeable cushion, and moisture barrier, too. Since we only ordered from local stock on the island to facilitate a quick install, we we did run into a snag in the last few days when the carpet we ordered had run out of stock. With Shirley’s advice we did find a suitable replacement which was the same patterned carpet in a different color — today we like it just as much as the first choice.
We did make several adjustments throughout the month-​long process, and the team at the office kept up with every change request. A couple weeks after the conclusion of the whole project, we even got a check back from the office after all the reconciled changes showed an overpayment.
Love our new floors and our relationship with the Kahala Pacific Floors team.

Our wood floor was burnt and uneven from a previous contractors terrible work, with a gross gloss finish. Kahala Pacific floors came out on a Friday, and were able to start sanding the following Wednesday, completing the room by that Friday.
They used the dustless sander and a satin finish, now the floor looks so gorgeous and natural it’s unbelievable what a great repair they were able to do.
I definitely recommend them for this type of work — we’ve also scheduled to replace an entire rooms floor and are considering doing two more rooms now.

I would give them ⁴¹⁄₂ stars were I able. Great company and product. I purchased 600 square feet of tigerwood «Kahala» style engineered wood flooring. I looked at several local competitors, and Pacific International matched the lowest price I found for a similar product. The employees were knowledgeable and offered information and tips for self installation. lastly, they had the product ready for pickup within 72 hours, whereas most competitors wanted 2 – 6 weeks to import their product. Immediate gratification was indeed gratifying.
The Product: The Kahala floor is an engineered wood floor, 5-​inch wide with a 4 mm thick surface (tigerwood in my case). This means it can be refinished a minimum of 2 times, up to 4 if done with care. This means this is a floor that will likely last the lifetime of your home. Visually, the floor is beautiful. I was happy to learn that the planks were cut to 5 different lengths ahead oif time, which meant a lot less cutting for my chop saw.
the only issues i had were the occasional plank that was slightly out of alignment. I placed planks without glue first to ensure they were flush and sanded as necessary to avoid any gaps. I would estimate 1 plank aout of every two 23 sq ft boxes would have a slight issue that required 5 minutes or so to fix, roughly 1 in 50.
Pacific also carries, in stock, the finishing pieces needed for transitions and trim. For my part, i used white quarter round from lowes as I found the color transition made my floors «pop» visually.
Overall, a great product and we are very happy with our new downstairs.