H&R Block

My husband and I came here to file taxes for 2014 for the first time. They have about the worst customer Service that I have ever experienced.
The rep that we were placed with seemed to have no idea what he was talking about and he kept entering the wrong numbers for our returns and we actually had to point this out to him multiple times. He had to ask other employees for help twice during the appointment. At the end we found our return to be about $ 2000 less than what it was for 2013 and we were in the same tax bracket. When we asked him for a possible reason he couldn’t seem to even put a sentence together and pulled out a turbo tax book to show us and just kept pointing to some numbers.
By the end of the appointment we had absolutely no confidence that our returns would be filed correctly. We ended up leaving the appointment and not filing that day and returned to file with another rep 2 days later. She was very helpful and apologized for our experience.
In conclusion, most of their staff seems poorly trained (including the front desk) and won’t even keep eye contact while speaking with you. We had a horrible experience and will never use there services again.