24 Hour Fitness

The management (Kaja) and staff are inflexible and the environment is cold… last week a new hire could barely sell me out a drink and no one was around to help him. This week apparently the register wasn’t open yet and they refused to sell me a drink even though I had exact change and there were other drinks to scan (which was at first the major concern). They wanted me to wait 30 minutes to purchase my drink. The manager (Kaja) didn’t even look at or acknowledge me… just mumbled no when the cashier asked. I was tempted to just leave my money and take the drink. Ridiculous… as someone who manages people and customer experience, this place has huge opportunities. Thanks for ruining my workout!!! How are you a 24 hr gym but won’t sell water or workout drinks (from your open cooler) at 5:30am…Is this a positive experience for your clients who have to squeeze in early morning exercise before work? Does it make sense… NO. Kaja could benefit from some management and interpersonal communication training.

Mediocre of a gym. Just very convenient if you want to workout late at night or in the early mornings. Machines have been up to date. When a machine breaks, they do try and get to fixing it asap. Great price for some of us whose still paying under $ 30. Parking is still the same, $ 1. I like to park at the mall if I’m going to workout early. I like the quick 5 minute warmup walk to the gym.
Not enough of the machines that people like to use. It is a tiny gym so I guess it’s not really their fault. From my experience, they won’t help you out unless it benefits them (mostly the new guys).
Overall, I’m only a member because of my price, hours of operation, and convenience of being in town.

I have been a member of 24 hr fitness for 4 years and I’m very happy with the gym equipment and staff. Guys like the manager Paul always go above and beyond to make this a great place to work out at!

A place where the fitness and cardio floors are clean and equipment works.
My tip: Use the convenient cleaning stations to clean wipe before and after your cardio workout! It’s kinda gross to use a machine when the last person hasn’t wiped up after sweating on the treadmill-don’t be that last person!

Overall 3.5 stars. Located about 2 miles from the main drag in Waikiki. Hubby and I walked here from our hotel (took almost 30 min). lol we just wanted to check out what it looked like. They have a fitness room and a cycle room, so it’s better than the Waikiki location. This is a Super Sport so they have towel service. It was fun doing BodyPump and CXWORX, Hawaiian style (uhhh meaning, I put little flower lei pony tail holders for my signature braided pigtails! lol ;)
It’s also close by to this yummy phở place: Phở Bistro 2 and a good massage place: Pin Thai (see my reviews under my Aloha list). It’s also very close to Ala Moana shopping center.
Too bad this one wasn’t in Waikiki, closer to our hotel. But overall, nice to have as an option for class workouts. Whenever we go to Hawaii, we’re here at least 2 weeks, so I need to get in classes so I don’t feel sick gorging out on Dole Whips! lol

The more I go to this 24 Hour Fitness the more I appreciate the great balance between having more of popular equipment (like the bench press) to minimize waiting to use it, to having a variety of equipment (like the Hammer Strength Iso Lateral Press) to provide alternatives if I want to switch up my routine.
Still think the Cybex Seated Ab Crunch is the best to target my abs (and it’s a super popular piece of equipment as it seems it’s always in use).
It’s not perfect as there are times when the used towel bins are overflowing but I think all the good things the club has to offer outweigh this issue by far!

It’s getting so crowded to the point where they have a wait list for Kids Club which is okay if they discount how much they charge you but NO still expect you to pay the same amount as usual even when you are losing half an hour of your workout waiting. The other thing that annoys me is the fact that they are letting parents pick up their kids late … So those parents get a discount basically cos they paid for the same 2 hours that you do even though your kid can’t use 2 hours cos of them. Just discount the parents who have to wait already how hard would that be to keep your loyal gym members happy???

Since I voiced some concerns about the gym’s cleanliness, they have been relentlessly cleaning it. Three or four Hawaiian guys clean the men’s locker room and everything else (with some cleaning women’s help) throughout the day. They do a good job.
Also they have been given some sort of mandate to keep certain stations on TV, which means CNN, Fox News and MSNBC are routinely playing in front of the cardio machines. If somebody changes one to Thursday night football or a soap opera or something, they will change it right back to the news. This is fantastic to me because I’m a journalist and I enjoy doing cardio and catching the news from three angles. On Thursday night, I asked them to change one TV back to CNN because football had ended and they did within about five minutes and I appreciated it.
The management at this location is friendly and cordial. They are there when people need them, but they aren’t anal.
Last week, I took four yoga classes at this gym and they were all fantastic and slightly different. Jenia, Danny, Matt and Bob are fantastic yogis. I had taken yoga classes there from Danny and Bob before, but Jenia and Matt were new to me. Each hour was amazing and I hope to do it again.
Five stars. Good stuff.

There are several gyms in Hawaii and we decided to continue our membership with 24 Hour Fitness because several friends still have membership here. It’s always more fun to go to the gym with friends. We come to this location because they are the most convenient. There are things I like and things I don’t about this location.
One of the things I don’t like here is the parking. The structure is poorly designed architecturally. When it’s busy, it becomes congested because of how narrow the lanes are. Stalls are very small here and there aren’t enough stalls because they share the parking with Hawaiian Brian’s. Parking is also $ 1 every visit to the gym and that adds up. Another thing I don’t like is that when they are busy, there is a long wait time to use the machines. The gym is also not the cleanest but I hear it’s better than before they became a Super Sport Club.
I do like that this gym is open 24 hours and that they provide towels, when available, as you enter to do your workout. The fingerprint scan to enter is convenient and limits the items one needs to bring to the gym. It’s great if you forget to bring your membership card often. The restroom/​changing room has many lockers but you do need to bring your own lock. Overall, this gym is adequate and is best to visit when they aren’t busy.

It’s a gym… that opens 24 hours. Free clean towels. Staff is great and friendly. Equipment are good, nothing to complain about. It’s crazy packed during the morning and after 5PM. Parking is a $ 1 after validation.

This gym has a serious workout vibe. People are not camping out on equipment and look to be busy on equipment and move to the side when not working out.
A large multi level 24 hr fitness. A good selection of free weights and machines. The bottom level has many treadmills and has lateral trainers (side to side elliptical movement).
If you want to use the chest fly machine (3 that I found) you will probably wait– high demand.
Machines are well maintained. The equipment is not brand new but the staff has taken time to ensure that equipment is in good working condition (replacement parts on equipment is evident) and I saw no equipment that was out of order.

Kapiolani management does not care about their members after you sign up. They tell you that they provide lockers but they don’t tell that lockers are not always available because they allow people to keep their personals in the lockers without clearing it out. I have gone there after midnight when the place is empty but the lockers are occupied. So when you go on weeknight there is no lockers available. Why doesn’t management cut the locks? They know they have homeless people using the locker to store there personal belongings in multiple lockers but don’t do anything about the issue. 24 hour Kapiolani management you should have weekly inspections since the lockers are for everyone’s use or cut the lock and throw out the stuff !!!

I have been to a few 24 Hour Fitness gyms both here and on the mainland (San Diego) and I have to say that this location is just OK. Located conveniently near Waikiki and Ala Moana, this gym can get busy and crowded — especially during the gym rush hour.
Since it is a Super Sport location, I’m satisfied with the services this location offers. The towels are usually restocked for incoming guests and for the most part this gym is fairly clean and not cluttered. Standing from the outside, you wouldn’t expect this gym to be so big, but to my surprise it’s pretty spacious. With space there’s more equipment which is always a plus. There are several cardio machines, weights, smith machines, and squat racks /​smith machines. I’ve never really waited too long for a machine, but I did it was probably no more than five to ten minutes.
On to the sucky part about this gym. Compared to the 24 hour fitness’ locations I’ve been to on the mainland (regular & super sport), this location has a funky smell. Walking up the stairs I you definitely get that whiff of «gym smell» which I’m not fond of, but I guess you get used to it once you start working out. Furthermore, I HIGHLY suggest wiping your machines before and AFTER. The reason I say before is because it’s common to see people to just sweat like crazy and just hop off the machine like their sweat or sweaty palms didn’t touch the machine. I say AFTER because it’s common courtesy for the next person to use the machine.
Anyways, back to the positive. The staff is friendly and always greets you with a smile! If you’re in the market for a gym, I would suggest this 24 Hour fitness.

Whoa! I can actually say I consistently go to the gym. ⁴⁄₇ days per week for the past 2 months is consistent right?! I confess I am a lifetime member but I have never been to the gym this much. I’ve been a member since the late 1990’s. I remember when the upper floor was for ladies only (with crappy machines I might add) and there was a sauna in the locker room. Thank goodness those days are over. This place has improved greatly! Let me start by going from the bottom to the top.
Bottom floor– I love the large variety of cardio machines downstairs. There are treadmills, stairmaster, stationary bikes, rowing machines, and elliptical machines. The Woodway treadmill is my favorite. That is an expensive piece of equipment so I use it every time I can. They also have a machine called the Helix if used right it works your legs until they are j-​e-​l-​l-​o! The bottom floor is also where you take any of the many different classes the club offers. My personal favorite is Bodypump. It’s like an aerobic weight lifting class.
Main floor– This is the main area to pump you up! The free weight and weight machines are here. If you feel discomfort being around grunting, moaning lifters just beware. I don’t mind them much though. I just go about and do my own thing. The main floor is also where the men’s locker room, basketball and racquet ball court, check in desk and kids club is. I REALLY love the kids club. I love how the girls are so kind to my kiddos. It’s crazy how when I pick them up and ask, «How were they?» The girls always have something kind to say. I know my kids. They are crazy. But they always tell me they were good. Lol! My daughter always asks when she will see aunty Bree (sp). If the kids love it well I love it too!
Top floor– «started from the bottom now we here» This is where you the 24 cycle room is. I must add that I also enjoy 24 cycle (great leg workout!!). You will also find the woman’s locker room here. The highlight of the third floor is the personal training area. There are some free weight and kettle bells, TRX (I don’t even mess with that stuff. These things intimidate me), punching bag, and the machines with the cable wires (sorry don’t know the name). You also will find faux grass which is kind of funny. The faux grass is a good place to stretch or do some ab work.
All in all I like this club. The staff seem friendly and when I visit (it’s usually in the morning hours) it seems clean. I also feel comfortable working out here. There is a good mix of stereotypes at this gym– moms, bodybuilders, college students, senior citizens, fit people, not fit people, etc.

Being involved in plays, events, and fun shows where I may or may not be showing off a little skin, means I gotta be on top of appearance. A good gym membership that’s affordable and with a gym located conveniently is very important! Enter 24 Hour Fitness.
Kapiolani 24 Hour Fitness meets all of my needs. Nice big gym with the bottom floor dedicated to various cardio machines (my favorite is the rowing machine and the curve manual treadmill) and a big studio that offers lots of classes, plus can still be utilized when not in use! The other two floors are used for various free weights, machines for targeted areas, and cable machines. Everything you need, along with locker rooms and if you have a little one– daycare!
Location is perfect for me and there’s validated parking! Only downfall is its REALLY busy and sometimes that leads to a few issues with cleanliness. I’ve decided not to use the showers there again after a mishap that scarred me for life. Bleh. But, the workers really have their work cut out for them, so hey. Things happen. Come here to get a great workout and be greeted with a smile, and check out the personal trainers too! Alana was my go-​to woman before my funds ran low! Go getum! XD

I visit this location at least 3 times a week if I’m on it with my workouts. I don’t park in the structure because it’s $ 1 everytime you park and the stalls are tight so I manage to find street parking.
I like that they upgraded the equipments with different machines and changed out the machines recently because overtime they were getting filthy.
The towel service is a plus so I don’t have to bring my own and the service desk has always been friendly every time I walk in to check in.
I’m here usually for the free classes which I like because I feel more motivated taking them. And I work out right after work so that’s when it’s one of the busiest so the machines are always packed.
I dislike how they don’t have a sauna though even when they’re called a super support gym. Wish they kept at least that when it was renovated.

Update 2÷3÷15. At 11pm on a Tues., the 3 sanitation stations I tried (2 upstairs 1 down) were completely out of paper towels… lose 1 star. Gross!
I visit this location about 5– 6 time a week and have been doing so for maybe 2 years now (yes, prior to having my Unilocal account).
This location has a superb variety of equipment which, for the most part will accommodate those of all sizes, workout levels, growth-​hormone levels (whether artificial or naturally occurring), etc., you get my point.
I do wish though that the members would be more cognizant of the fact that it IS considerate AND sanitary to WIPE sweat off of machines (with provided disinfect and paper towels and not their dirty towel). Perhaps I’m an extra «germaphobe» however, I wipe equipment down beforehand if you share my germaphobia and/​or don’t want to acquire funky stuph… the sanitation stations are readily available and filled about 90% of the time. Good enough.
The parking is just okay. Plan on paying $ 1 for 3 hours of validation. If you go over 3 hours, plan on spending some dough. I went over by 11min today and paid $ 2 more on top of my $ 1 validation.
The building management changed hands roughly 8 months ago therefore, I was expecting for the «parking in two stalls» issue to have been eliminated however, it has not been. Inconsiderate folks or possibly those who should probably not have earned their driver license DO take up more than one stall at a time (yes, even tiny little bite-​sized vehicles). Parking for over-​sized vehicles (larger stalls) are available, if you don’t want to squeeze into a tight stall, are parking-​disabled or possibly even have the desire to burn a few extra calories by walking down an extra flight of stairs or parking 12 stalls away, please don’t take up two stalls. You are not the king of the parking lot. Use the larger stalls… REMEMBER, this is «24 hour Fitness» you are coming to, not «24 Hour Laziness».
Locker rooms are clean and the lockers are abundant for those who supply their own padlock. There are also quite a few built-​in-​lock ones available but good luck finding one during peak hours. The women’s locker room does get very cold and there have been times when I’d opted to shower at home as a result of wanting to avoid freezing fingers and toes and that is no exaggeration.
The variety of classes and time schedules are excellent. There are enough water fountains to keep the beasts hydrated. The cardio room has a good selection and enough machines to accommodate most without having to wait. The cardio machines are generally well-​maintained. OOH AND, recently they’ve installed new cardio equipment which is going to up my rating from 4 to 5 stars because it is great! I’ve not seen any «out of order» signs for quite some time. Good good good.
Bathrooms on the cardio floor are unisex and I do not promise that they will be clean. I’ve seen and smelled them both ways (however, what would one expect with men using them?). That said, ladies, use the ones in the locker room, they are always clean.
I’ve seen the staff go from pretty good to not so good to very, very good and now excellent! I miss seeing Rhona though, apparently she was promoted and has been moved to the Waikiki location. Otherwise, expect to be greeted with enthusiasm by staff who will go out of their way, even for a bothersome, over friendly/​over critical member such as myself. I think Vanessa should be considered for the next upcoming promotion. She’s pretty new I think but man does that girl know how to service customers! :D Good good good.
Quality workout clothes and other convenience items in their pro-​shop. I prefer purchasing the clothing items upon markdown. Despite the fact that there isn’t a dressing room available, you best bet I’m going to make sure those things fit before I purchase them. Would you like to pay $ 60 for a pair of pants which don’t fit? I doubt it.
Remember folks, don’t take up two stalls, other people need to park as well. Walking burns calories, forgive my sarcasm but seriously, is that not why we come here?
Oh, one last thing, I as well as others would definitely like to see a (dirty) towel bin in the women’s locker room. I asked one of the staff members for an explanation as to the reason it had been removed and was told that they will replace it when they have «more female staff members». Um, okay but please figure that out soon. It’s quite an inconvenience to have to walk outside to place my soaking wet towel in a bin when I’m not yet dressed… I don’t want to frighten the other members. Not to mention not easy for myself and others to resist piling the dirties up in a corner where the bin «used to» reside.
Thank you staff members and management for the very apparent somewhat-​recent improvements. I’m truly a fan and have once again begun recommending 24hr Fitness to my friends and clients (esp those who complain about the lack of parking at the UFC Gym).

Well, it’s about time I wrote a review of this place… after all, it’s just like my second home.
Though the years I’ve been a member of many gyms… going back to Nautilus, World Gym, The Gym, & Gold’s Gym. I do miss the days of the hardcore gym… where everyone there is actually there to workout, and I’m talkin’ about working hard in the gym… not talkin’ on the phone, or admiring themselves in the mirror.
A simple message for all you «youngings» — as much as you like to work out & keep fit, we all get older and you cannot out run father time, but hopefully you can maintain what god gave you, and age gracefully…
This is where 24 Hour Fitness comes in play…
I call 24 Hour Fitness my «retirement gym»…the feel I get here is just that, it’s a «hybrid gym».
You know, it has most of the equipment that any hardcore gym has… only thing is, the clientele/​members are a bit different at this gym, as compared to the hardcore gyms I spent many years there lifting.
One glaring comparison I noticed is that a lot of people are not courteous enough to wipe down their equipment after using it.
There is nothing more disgusting than jumping on a bench after someone had used it, then seeing a puddle of sweat all over it! Yuck! :(
I would rarely see that kinda of stuff at my old gym, as the old timers use to pass on proper gym etiquette to the members.
A few year ago, 24 Hour Fitness went though a major makeover. I must say they did a pretty good job of it, as they stepped up in their game by providing their members with towel service (although I always bring my own), added some new equipment, and I do see cleaners late at night vacuuming the floors, & wiping down equipment (although you should wipe down your own equipment after using it — it’s just proper gym etiquette).
They also fixed the men’s locker room bathroom, as I remember the old plumbing was just terrible! I remember the toilets use to clog, & water or whatever else was in that water would back up all the time in the locker room. YUCK! All of this went away after they redid the entire men’s locker room! Good Job! :)
The Kapiolani 24 Hour Fitness location is a very large 3 stories gym.
The top floor has a lot of cross training/​MMA equipment, as well as the ladies locker room.
The middle floor has all the weightlifting equipment (Machines, & Free Weights), as well as the men’s locker room.
The bottom floor has all the cardio machines, as well as large dance room for classes.
The staff at this location is friendly, they greet all members when you check in, & wish you well when you check out.
There is ample parking in the parking structure for $ 1.00 (with validation), or you can try your luck with street parking…
24 Hour Fitness… keep up the good work!

I’ve been a member of 24Hr for almost a year now, and it just seemed like time to write an update. I’ve gotten past the courting phase & now I know the pros & cons of living in town and this being the easiest 24Hr for me to get to. A lot of it has to do with timing, as in what time of day you decide to go and work out.
PARKING:
They have a parking structure that they share w/​Hawaiian Brian’s. While I love the secure feeling I have when parking my car there, I don’t love that it costs me $ 1 each time (on top of my monthly membership costs). Also, many of the spaces are very skinny & lots of people tend to park over the line; therefore, taking up 2 stalls and cutting parking availability in half. On the other hand, there are multiple levels of parking and there’s ALWAYS parking on the top level.
Pro Tip: They’re open 24Hrs, and the street parking out front becomes open to parking somewhere around 7pm, I think, so working out at night means FREE parking! The downside being that there are a bunch of creepy homeless crackheads out in the middle of the night.
CLASSES & CROWDING:
I really like the free classes that 24Hr offers its members. Cycling, Zumba, Bodycombat, Step Aerobics, Turbo Kick Boxing, Yoga, and a few more. I’ve personally found a love for Bodypump, the weightlifting class, because I’m sure I would be at a loss otherwise of what I should be doing. That being said, they only offer classes in the morning before 11a, and in the evenings starting around 3 or 4p until about 8p. I understand it’s because they’re trying to offer it at the most high volume time so more people are able to attend, but I sometimes wish that there were times in between at 1−2p so that it would be less crowded.
Speaking of those high volume times, I really dislike being at the gym around lunch time and pau hana time because everyone and their mom is at the gym. The classes are crowded, the machines are all taken, people have to pause their workouts and wait for things to become available, and it’s SO much hotter with all those bodies in the gym!
Pro Tip: Anywhere between 10p-​8/​9am is the best possible time to be at the gym if you’re not going for a class! There’s so much space to move and breathe, and you don’t have to worry about everything being used by a million other people!
STAFF:
Since my initial courting of 24Hr (where they butter you up), I can’t say that I’ve really spoken to any of the staff outside of asking for towels or parking validation. However, they are always friendly and helpful! I like that the front desk staff greets you with a smile, even if they’re only reading your name off a computer screen. And I also appreciate that they have to fold all our towels (thank god for towel service!) because god knows that gym goes through truckloads of them everyday.
LOCKER ROOM:
I don’t know about the men’s locker rooms, for obvious reasons, but I like the facilities that 24Hr provides. I am also especially glad for the showers, not because they’re anything special, but because there’s no way I’m getting into my car a hot sweaty mess if I don’t have to! I honestly don’t understand why more people don’t use them! I’ve never had to wait to use the showers (like at the Pearl City 24Hr), so that’s always a plus.

24 Hour Fitness Kapiolani is a favorite among town-​y gym rats. Why? They are open 24 hours/​7 days a week and have most of the equipment people are looking for. Body weight and punching bags upstairs, weightlifting and Olympic lifting on the second floor, group X room and cardio machines on the ground floor. Equipment wise, no complaints. Its also great that they offer towel service.
2 Stars for cleanliness and customer service.
My usual gym is at the Bishop location, but I was dragged to Kapiolani yesterday and was reminded why I do not like this place.
I don’t see why they need 3 check-​in staff (who were loudly complaining about folding towels) when their location is so messy! Free weights and yoga mats are never put away. I can see that gym users should be more responsible and take care oft their own messes, but if there’s weights, mats and towels laying around, why leave them there?
Now, I can’t speak for the men’s locker rooms, but if the ladies is this bad– I really cant imagine the men’s. The sinks are always soaking wet with dirty towels piled around. The bathroom stalls are soooo tight; its difficult to get in and out. Ive seen women dying their hair, waxing their hoo-ha’s and also girls having a full meal (I’m talking bags of mcdonalds) while watching TV in there.
Also, not once, but TWICE yesterday I witnessed staff/​trainers standing around talking to gym-​goers. Don’t get me wrong, I know that trainers need to mingle to sign new clients but these were full on conversations between friends.
The wide range of equipment and towel service are great, but I think Ill stick to my regular gym for a while.