Chase Bank

I live right by this location and happy to! They have someone who greets you with a «hello» and smile and asks what you need help with. all workers are knowledgable and helpful. Very clean location and has plenty of free parking! There has always been more than a few spots open for me. They don’t even really mind if you go across the street to chipotle or Walgreens after you handle your business with them I’ve done it many times, or at least they haven’t noticed :p

the branch manager is a miserable old man who treats customers, such as myself, with utter disrespect and an awful attitude. he tried to help me in the common area but going through financial difficulties I wanted to speak in his cubicle. he was so rude and asked me three times what I needed help with, with attitude, regardless of me asking to speak in his room. it was so awful that I told him he was a dick and I didn’t want to talk to him and stormed out. I never ever write reviews like this but I’m so upset and feel so disrespected I hope he gets fired or at least seriously reprimanded. he has ruined chase for me altogether and I’ve been a client for 7 years.

This is the best Chase location I have ever been to. The staff here is incredible-​by far the most efficient, helpful, and friendly bank staff I have ever worked with. They also have a ton of ATMs and a teller windows, so the line moves really fast.
Special thanks to Justin Wong for helping me in a scary situation-​my direct deposit check from work went to the wrong account (not mine!), and he was able to re-​route and get me my money with ONE DAY. He even called the next day to follow up and make sure everything went through. Such a great guy. Two other employees here (whose names I forgot, sorry!) have been incredibly helpful to me as well in organizing my finances. Today, a teller waived the fee to print me 3 checks-​I really appreciate this!

Can not express the frustration and disappointment that comes with dealing with the incompetent people «working» at this branch. In the past few years I’ve done well over $ 1 million in business through chase and you’d think that would make me a valued customer. The latest absolutely inexcusable «mistake» has come courtesy of Chase employee Joseph Sarkisian who seemed to be worried more about his appearance than with paying attention to the task at hand. Joseph was told 3x, clearly, that a ‘member not present’ form was to be OVERNIGHTED to an NYC branch this past Wednesday. Instead he tossed it into the Chase inter office mail, which takes 5 days to get to NYC. Thanks Joseph, your utter lack of caring and ability to ignore the important details cost me possibly the most important deal of my professional career.

Nothing like a bank that stays open until 4 on a Saturday! Especially since it’s across the street from one of my favorite restaurants in Los Angeles– MAGNOLIA’s lol! Also was able to hit the Home Depot and Anna’s linnens on sunset. Granted it was ridiculously über busy, but they open extra lines and I was able to get in and out in a flash!

I had the best experience with Andreas. Not only did he help me change over my 401k account but he took his time and explained the entire process and how it would effect me personally. I have been a customer for over 7 years and that was my first encounter with a staff member that actually care.

I was Chased. To clarify, I crossed the Chase threshold and dove into the great blue yonder. Money is the root of all pleasure and interest rates are the root of all interesting conversation within the grand halls of the welcoming and benevolent J. P. Morgan. «May I give you all of my money, sir?» I whisper into the ear of my personal Chase safari guide. «You can open an account, if that’s what you mean» he chirps. «That is what I mean, darling.» That is what I meant. Dollar for dollar, cent for cent, Chase bank will take all of it. If you need money for University classes, if you need money to start a small business to achieve your dreams of starting that mud wrestling amusement park, Chase is the best wellspring of wealth and debt that you’ll ever stroll past on a Sunday afternoon in Hollywood. This is where my money goes. This is where each greenback, each Lincoln, Hamilton and Jackson, each ounce of American lifeblood, goes drip drop into the pockets of my beloved friend, J. P. We can all agree it’s a complicated world out there, and money can be a real pain in the tucus. But the solution is here: banking with Chase.

I have been to a few Chase Banks here in the hollywood area but this location in particular is very friendly and professional. Justin Wong gave me excellent customer service. He was able to solved my problem and also share info that will help me manage my account better. I am very grateful for his help.

Justin Wong is the man to see if you get the chance.
I strolled in 15 mins before closing time on a Friday and as you can imagine, all the bankers were looking to get out of there. At literally 5:57 Justin was able to help me out and acted like he had nowhere to be. Was super courteous and most importantly solved my issue. Can’t thank him enough. Was ready to switch to BofA before him!

I love Chase bank, however this location in particular is not very professional. One of the reasons I love Chase is the customer service, which is especially bad here. I had my license and debit card stolen a couple weeks ago and had to leave the following day for a business trip. I came into Chase with my expired license and told them I was willing to answer any security questions. The man was very rude and refused to print me a new debit card because my license was one month expired. I explained the situation and he told me I needed to call Chase and they would mail me a new card in two days. I DID NOT HAVE TWO DAYS! I’ve seen this se man on multiple occasions at this bank and he is never any help. Please Chase, weed out the incapable people and get your customer service back on point at this location!

Horibble service. rude employees… not allowed to make a deposit into my mothers account unless I have an account… when I make deposit all the time at other chase banks

I’m a new customer of Chase Banking, boldly venturing out of the general Bank of America. I was helped by the most enthusiastic and informative employee there, Andreas Yanik. His high passion for finances and being relatable with my age and my own pursuits, very engaging, made me happy to be part of the J. P Morgan company. He also recommended a fantastic app pro Bono to keep track of my credit score. I hope chase will provide him with all the materials he needs to grow. The other staff seemed just as nice, one offering me anything to drink after seeing me profusely sweating from a long bike ride. Overall I’m very excited about this new account and looking forward to working with them in the future!

I would give this place a 5 stars if not for the fact that they ALWAYS seem understaffed. I’ve been here on multiple occasions because the parking is super nice and the facilities are wonderful but I have always had to wait in a long line due to the prime location of this specific branch.
**Pro Tips**
When you enter the lot, keep driving right to find the shadier parking spots

Lots of pros and cons here. Parking is good. But lines are long. I don’t know why they wouldn’t fill this place up with employees since it’s such a prime location. Wait times are really annoying and that’s the only thing that needs to be fixed. Everything else is great!

The location and parking are good enough for me to come to this chase. Plus it doesn’t hurt that the service is always excellent and the management is very nice. They always greet me and take care of my transactions. This is also a historical location so I enjoy visiting the branch.

If I could out zero I would. They are holding my check to check if the check with my name on it is actually issued to me. Wtf is wrong with this situation. Chase will have one less account.

Awful service. They were slammed
And I waited in line for 12
Minutes. Insane! No one acknowledged me
or others in line. Everyone looked busy, just need more staff.

Great customer service as well as quick and efficient. Everyone hates spending time at the bank, but when you have to… definitely use this branch as you won’t feel like pulling your hair out.

These are the laziest tellers of any bank I’ve ever been to. They are taking breaks while 20 of us wait in line. What happened to costumer service?

I have always been a chase customer and I love it. Every visit is a successful visit and I never feel like any of my time or money has ever been wasted, or mis directed. I always have a good time when I get to meet with my personal banker and I can honestly say that he helps me manage my money the best way possible. Jimmy is a fantastic! Customer service values are deep rooted in him and he makes sure I’m taking care of every time.
Chase bank, this location in specific, is the best! Get a Chase account and bank at this location, you’ll love it! The service and the staff is amazing and they take responsibility for the way they interact with you, and that is a fundamental tool for great customer relations. While I bank only with my personal banker or specified people, they all take really great care of me and are always willing to go the extra mile when needed.
It just feels good to be properly taken care of when it comes to your money and your business.
Thank you
–The happiest Chase customer