Bank of America

Terrible service. Now I know why they average 2 stars. I recently transferred $ 900k from my BOA account to Citibank, because the service was so bad and they managers were so rude. This time I almost completely shut down both a business account and personal account– if it weren’t for recurrent withdrawals I need to change. Terrible wait. Rude old lady manager. Will never come back. I can’t wait to close down all accounts at BOA.

When you go in… take a book, a chair, forget about time. You will enjoy great murals until you’re called by one of two tellers that works there.
I’m just curious… such a big bank, in the middle of Hollywood, and you have only few people at the windows? Are you doing some experiments on us how long we can hold-​on and be patient, because most of us in Hollywood are on something, right? If so, you guys win :)
3 stars I gave for location, parking availability, murals on the walls.

It’s hard to get the title worst Bank of America, but somehow this branch does it. Thank you for now making me make a 4^th appearance (at a different location) because of a mistake you originally made to my account and refused to fix. And thanks for the heinous putrid attitude to go along with it. The only upside it has parking wohoo!

The staff here Don’t acknowledge you or look at you. I’ve been waiting here for this place to open for the past half hour so I could be helped as soon as the doors open. 10 minutes past open time and they’re still not ready to help me. They’re shuffling around still getting money prepared for the tellers. Just completely unprepared and unprofessional for a regular workday

If I could give Bank of America zero stars I would. Their lines are perpetually long and bank policies are criminal. One upside to this particular branch (if you happen to have no choice in visiting) would be that they have free underground parking.

I just waited in line for thirty minutes. Thirty. Minutes. And never even got to speak to a teller. Was late for work and had to get out of line. Bye forever.

Nice friendly staff (especially my banker — pretty polite and patient guy). Big space and always soft seats to sit and wait. Usually waiting not very long — 5 to 15 mins.
Has everything which will be necessary to make any operations (cashier window, several ATM’s as bankers as well).

i was waiting almost 1 hour, it’s too much, because they must work a little bit faster. for information that tooks 10 min i was waiting 60 min. may be because this area so busy or may be not. ooo yeee and they don’t have a restroom, it’s so terrible, my gas

Went in to withdraw a small amount of money at my checking account. Had my bank card and my california drivers license and the teller told me i needed a passport as well. None of the other branches required 2 forms of id and a bank card to do a withdrawl

This is not so much about a particular branch as the sum of the whole.
Dishonest. Greedy. Wretched. But available in most ghetto areas whereas other more respectable banks will not be.
Careful of your acct. They like the charge sneaky fees and overdraft $ 35 for a .25 cent mishap.
Keep the cash under your mattress kiddies. This bank is extra American.

Sounds like it’s a policy in this bank to piss off their clients
Never in my life where I’ve seen a bank manager (Saturday 5÷23÷2015) refuses to speak with someone who is doing business with them!
Do you wonder why your bank has lower rating?
One of your managers doesn’t want to work.
Just because I do not have a personal account with you, doesn’t mean I can not be a VP of operations of a corporation who is banking with you…
Thankfully there are many other banks in the United States, we will be taking our corporate account somewhere else.
Thanks for your business…

They were helpful to me

2015 Unilocal 100 CHALLENGE — ⁰³⁵⁄₁₀₀
Stopped by to deposit some cash through the ATM, and it kept spitting out bills stating it could not accept them even though they weren’t folded or wrinkled. After 3 tries it finally took all of my bills.

You know that last screen after you do what you need to at the ATM that asks if you have another transaction, or if you’re done. When you’re done, always push that button saying you’re done. Especially at this location. I walked away from the atm after depositing a check at this location this afternoon. A few minutes later I got fraud alert texts from Bank Of America. Right after i left, someone (probably the ghetto chick at the atm next to me) withdrew $ 500 from my account. Stay safe at this skethcy location!

Always a forever wait for banking services and the lobby smells like urine. Speaking of urine, they do not have a restroom for their customers. At the intersection of Sunset and Vine, there is free parking below right off Vine, hence the extra star. Otherwise this place could use a major overhaul in every way.

Business merchant is usually fast. There are long lines for the regular tellers but they always are kind and accommodate everyone and their needs.

Not sure why it has so many poor reviews, I agree they are a little slow and the building looks like its been there since the 60’s, but I haven’t had a bad experience here. Also, it DOES have parking, so many people seem to be complaining about that but there is free underground parking if you enter from Vine. As for the weirdos that surround the bank? Um it’s Hollywood…

Back in fucking hell SMH this time only 40 minutes of waiting just to get a new debit card while there’s 5 people sitting at their desk picking their nose!

I had a bank account at this branch for a while. Just like Bank of the West they PhuQed me with overdraft protection. When employees at these two banks want to screw you, they over draft you. US Bank is tops for not PhuQing people with overdraft charges. I am going to start sending them money for not screwing me like B of A and Bank of the West. I tried for many years to try to stop Bank of The West and B of A to stop over drafting me.
For years to come I will tell everyone I know in LA to stay the hell away from B of A and Bank of the West. They are not nice bankers, they are not nice people. They will overdraft you and mess up your account and then send collection agencies after you. I think B of A has been sued by the government for doing this crap to their customers. That is probably why they are now starting to try to be nicer to their customers because they screwed so many millions of people like me.

No parking here so it’s a branch for locals within walking distance.
I must say that I do like that even on a Saturday and the long lines, the service moves fairly quickly.