Whataburger

DO NOT GO TO THIS WHATABURGER! I love Whataburger in general, I have eaten there my whole life. Hell, even when I lived in Mississippi for grad school I would drive 15 miles to the closest one. They are normally obsessed with consistency and quality control. I eat at the one near my apartment in DFW regularly and have never had a problem like this, so don’t take this review lightly!
This particular Whataburger in Hillsboro needs to make some major changes. Seems like management and the other team members need some additional training. I just ate lunch there today on my way from San Antonio to DFW and it was just one thing after another.
After what seemed like a longer than normal amount of time waiting for my food, the manager (Rosa) came out and said «We got a problem. We accidentally gave your card to the person in front of you in the drive-​thru.» MY DEBIT CARD. ARE YOU KIDDING ME!!! Then she says «but don’t worry! She’s a regular customer, she’s a teacher and works at a school, she wouldn’t rob you or nothing. We’re gonna call her and ask her to come back.» She was not the picture of professionalism, acted like it wasn’t a big deal, we know this lady and it was a simple mistake. No ma’am!
I sat down inside FUMING while I tried to regain my appetite and opened up
what seemed like a cold burger (Whataburger Jr with bacon, cheese, avocado and creamy pepper sauce). The cheese wasn’t melted. I told myself to calm down, not that big of a deal. Then I took a bite. There was NO BURGER PATTY in my burger! Rosa (the manager) brought out my fresh meal a little while later and asked for my receipt so she could refund my money (onto the card that some stranger was driving around with). Luckily she wasn’t blowing smoke up my ass and the lady did come back to return my debit card. Not sure a free meal was really enough to make up for that mistake, just the meatless burger they gave me, that I easily could have driven off with.
Absolutely terrible experience today. I will never return to this Whataburger.

Men’s bathroom is filthy. Overall restaurant was dirty. Food was mediocre. Staff was awkward. I’m a big fan of Whataburger, but this place is disappointing.

I am a fast food snob. I just do not do it.
But when in the passenger seat driving from Austin to Fort Worth and hungry, I grudgingly agreed to go to Whataburger.
I was very pleasantly surprised by their menu. I knew what I wanted — a big olé hamburger on wheat bread (with the works but no cheese) and onion rings.
I went to order and the cashier tried to tell me I wanted to order a combo meal with onion rings and rang it up but I wanted water then got a bit huffy with me for having to redo the order. Whatever. Then our food came out and I got white bread and cheese. I brought it up to the counter and ate my onion rings while they remade my sandwich. Once they FINALLY got it right, it was DELICIOUS. Seriously, my favorite fast food joint I can even think of. I would even argue it’s better than the classic Californian In&Out just for personal taste with the wheat bun and onion rings option.
Whataburger, please come to California. I will make a fast food exception for you.