Ashton Tenly Property Management

We are currently renting some storage spaces at River Road Boat & RV Storage lot– managed by Aston Tenly Property Management.
When renting spaces for your vehicles, unfortunately, you are not able to view the spaces before signing your contract — but only because the storage lot is about a 7 min drive away from the actual management office. If we had known what the lot looked like ahead of time, we could have acted accordingly.
In our case, we were leaving the country right away & could not personally view the spot ahead of time. They did make an effort to ensure they had spaces large enough for our vehicle (as expected), however, as RV owners you realize how difficult maneuvering a large vehicle in & out of anywhere can be.
The mistake we made was to not preview the spaces and lot PRIOR to agreeing to the spaces assigned to us for our vehicles.
As a consequence of non-​proactivity in previewing our rented spaces, both spaces on either side of our largest vehicle are now occupied also, which unfortunately may possibly make it impossible to pull our vehicle forward or backwards to retrieve when we return to the states. If the vehicle (s) is/​are small, we may have a change to maneuver ours out of its spot. We are not sure of what to expect, though.
My spouse has been in correspondence via e-​mail with Jaime at the Ashton Tenly management office. We explained the concern we have for when we return. Jaime’s suggestions are: 1. Stay at a hotel until we can move our vehicle, 2. Hire a tow company to move our vehicle. Both require no attention, help, or effort on the part of the company. Both solutions also force us to continue to pay them rent and additional costs for hotel or towing as suggested by Jaime at Aston Tenly.
My concern was rising and I felt it necessary to call them to find a solution.
I called Aston Tenly this morning, August 21, 2015, at ~10AM PST.
«Christy» answered the phone cordially. I introduced myself and began to explain briefly the situation. She immediately recognized the situation and reminded me that Jaime was in correspondence with my spouse via e-​mail regarding the matter. «Christy» asked me to hold at this point.
Jaime picked up the phone, introduced herself, and explained that she had already emailed us regarding the matter (as if it was resolved). I explained that I was understanding of the correspondence & had some further concerns: 1. If the spots were taken by too long/​large of vehicles on either side of us, a tow truck may also not be able to maneuver our large vehicle without sufficient room on either side to take the sharp corners to the main aisle of the lot. 2. Staying at a hotel until [something happens] is a very vague solution to the potential problem.
I offered potential solutions:
1. I asked if anyone is able to check for us that the other tenants on either side of us are small enough to allow us to exit our rental space, or if they can provide any information regarding the state of our vehicle/​space and the likelihood of us being able to safely retrieve it from the lot so we may plan accordingly. 2. I asked if they were able or willing to contact the other tenants on either side of us to work out something conveniently for them and us so we may move our vehicle (s) out without being invasive to their schedules .etc.
Jaime only replied that she cannot visit the lot personally & it is impossible to provide any information regarding our vehicle or the conditions of it & ultimately is not able to help us.
We were informed that an employee does visit the rental lot at least every other day to check on it. Jaime reconfirmed this during the phone conversation and reiterated that there was nothing more she could do. I confirmed with her that there was actually no help they could offer for tenants in the situation of being stuck. She mentioned the only way to resolve the potential matter somehow when we are there in person ready to pick up our vehicles. This postponement of the situation is counterproductive for us, as we are trying to work with them proactively to ensure a solution.
The additional problem is that we need to decide whether even to return to the states at this point since we cannot retrieve our belongings.

It seems quite unreasonable and unethical, to me, to inconsiderately place vehicles in an aimless, haphazard fashion for their tenants.
I realize how long it is to explain the detail of our frustration– so to cut to the end of the phone conversation, Jaime informed me she was busy with other clients sitting in from of her and needed to end our phone call. She said she would contact us via e-​mail when she could and promptly hung up the phone before I was able to say a word, let alone ‘goodbye’.
I wonder if this business is intending to be short, unwilling, and vague — or if it’s just their individual employees who decide how to handle matters of this sort.
To be continued…

When the house that we were renting at the time changed rental companies to action management we thought we were going to be better off, we were wrong… Although they were quiet nice while we lived there and paid 1800 a month for a run down house, when we moved out we knew something was up when they made us drive an hour out of town to return the keys with no formal walk-​through.
They then proceeded to throw away are perfectly good vacuum that we accidentally left without even trying contacting us; and a bunch of luggage and important papers we had stored in an obscure upper storage space. Even though we returned to look for the missing items the day after we moved out, so it was clear they were thrown out while we were still paying for rent the day before right after we dropped off the key. On top of that they charged us 3 days of late rent because we didn’t drive the key out to them on Friday afternoon in rush hour traffic.
The condition we received the house in was appalling and had clearly not been professionally cleaned or taken care of when we got it, so obviously action management try’s to charge us for all the things that that were wrong with the house when we got it when we moved, such as uncleaned fireplaces which we never once used and broken tiles, ripped window screens. They even went so far as to charge us for moisture build up on the giant single pain windows. There were even cans of garbage including dirty diapers scattered around the backyard…
All in all action management is trying to charge us over 4000 dollars in total including our original security deposit. Most of these charges are for overpriced cleaning procedures or for repairs that should have been done before we moved in. On top of that when we approached them about our vacuum and missing items they were incredibly defensive and said they have every right to throw it away. Also it should be known that we were personally threatened to not even leave a comment on Unilocal!I told them we would refrain from leaving any comment until we received our itemized security deposit… It also should be noted that we paid a professional cleaner to clean the house before we left and they still charged us for cleaning procedures which were already done.
Please be very careful with this rental company! I agree with the other review, be sure to ask for a formal walk through before you move out and make sure to tell them ahead of time everything that is broken. Personally I would just stay away, its not worth the stress and the headache they have caused us.

Worst company to rent from, please stay away. If you do rent from them please take before and after pictures of everything. If they don’t want to do the walk through make sure you put down that EVERYTHING is broken. They will charge you for everything at the end and take your whole deposit and then some. If any issue arise and you need to speak with someone the only one person that you can talk to is Jaime. They don’t even deserve one star! MAKE SURE TO DOCUMENT EVERYTHING IN WRITING AND SAVE EVERYTHING!
STAY AWAY FROM THEM!