AT&T Authorized Retailer

AT&T recently raised my plan to $ 125 per month –an unreasonably rip-​off! I called AT&T customer service and spoke with manager Pearl Thompson. She had the most disgusting customer service skills I have ever experienced. She proceeded to blatantly lie to me about my account. She is a rip-​off artist and should be fired immediately from AT&T. I will be leaving AT&T and I hope they go out of business. They have recently raised everyone’s monthly bill which was already way to high (I have friends who pay half of what I pay with other companies for the same service). I will be moving over to those services. I was also forced to sit on hold for way to long.
(UPDATE) I have moved over to Metro PCS. I was skeptical about the service at first but I got the most amazing deal of my life! They sold me an unlimited plan for $ 25 PER MONTH!!! ATT was charging my $ 125 for the same thing!!! The internet speed is perfect and the coverage is too!!! PLEASE, everyone! Save yourselves from trashy companies like ATT!!! There is a better way! I highly recommend METRO PCS. Great service, amazing price!
The Metro PCS deal is 4G LTE up to 1 gig of data and then it slows down to 3g. I had 3g a few years ago and it wasn’t all that much slower. For $ 60 the unlimited plan includes unlimited 4g LTE but I am going to test the 3g speed first and if it seems slow I can simply add $ 35 and they’ll upgrade me to the 4g LTE speed with unlimited data!

Great store. I was helped by Mr. Brandon and he was quick and really helpful in getting me a new sim.

Do not go here, enter at your own risk… go to a actual AT&T store. This is a 3^rd party AT&T store. Go to the warehouse store in redlands off redlands Blvd or any actual corpate store…

If I could give them no star I would. there not a real at&t store there a 3^rd party store. AT&T corpate has no control over this store Bullying you like this did us.
There whole store (all the employees and store manager) and district manager fused to exchange my phone out for another one because I was unhappy with it, within my 14 days to return. And they only would do it if we returned and repurchased the 2 free tablets they gave us. They wanted me to pay a 400 $ to do the return… I called the at&t customer service number and they could not do a thing to help us.
Because this 3^rd party at&t store it has nothing to do with corpate AT&T they just are aloud to sell there product.
They kept bullying us for so long they tried to lock Me into a phone I was unhappy with because they don’t like doing returns. For 5 days they gave us a different excuses how someone that’s a higher up out of state would have to review the transactions and maybe they would approve the return/​exchange. And they didn’t even know when they would hear back because this person could be on vacation or they don’t work weekends or this day or that day and they have no way to solve the problem right then and there…
I work in retail and I guarantee there no customer issue I cannot solve with 1 single phone call or by my self on the spot…
A few of there employees even told me they don’t tell people that can even return phones for something else because they hate to do there job.
they told us to come back and have them install are 40 $ screen protectors and they screwed them all up, there was so much dirt and dust under it. And they got mad at us when we pointed it out and had them yet to fix it. I would not give them a dime. Very unhelpful and very judgemental towards any product that’s isn’t there home security systems and there own presonal phone of choice.
We almost canceled with AT&T and went to Verizon because of this store and it’s employees…
So just don’t go here…

Went there to get a new phone since mine was damaged. I had insurance on my phone but I was not 100 percent sure. The lady that I spoke to did not do a good enough job checking. So she made me pay my phone off since she thought I did not have insurance. I needed a phone so I went along with it. She ran my card for $ 624 the phone pay off amount. Wile she was ringing me up for a new one she found that I did have insurance because she was trying to add insurance but her system would not let her since I already had it. I was happy to here that I asked if she could refund me the $ 624 so I could just pay the insurance deductible. She said here system would not let here refund the transaction. What a joke right? So I ask her to ask the manager. The manager was useless. Now it’s a few day latter I have a new phone because I had insurance and this place has stolen $ 624 from me. Now I have to file a dispute with my bank to get my money back. This place is a disgusting joke. These people do not deserve to be in business. Do not go there you have been warned. This is a real review I have the proof of insurance and bank statements if anyone wants to see.

So I was looking to buy an iphone for my daughter. I Unilocaled the cell phone stores in my area and this store came up. I read the reviews and saw that all of them complained of the customer service. But as it was the closest one to us as we already have ATT service we decided to go there. There were no apperent problems at first, we we’re greeted at the door and asked how they could help. So far so good. The service rep got the iphone out and we started the paperwork. But right before paying he says that there is a new policy where you actually are only ordering the iphone for shipping as they no longer let customers walk out with it unless they sign up the the NEXT program. Decided against that and just went with the 2 year contract and decided to wait for shipping to the store as there would be no one home to sign for the phone. The next day, July 4^th, get email from ATT that the phone has shipped with UPS confirmation number, on Sunday night get updated status that cell will be delivered early on Mon July 6^th instead of July 8^th. Sweet! I thought. Here is where the service got crappy. Mon afternoon UPS site shows an error is shipping. The service rep didn’t include the Suite letter/​number so they couldn’t deliver as the package wasn’t addressed to the business but under my name. I called the store to fix the problem and rep, who originally sold the phone, was extremely dismissive of my explanation of the error and I even offered to email him the email of the problem but he remained dismissive. Anyway after work went to the store to show him the email but he was gone. Showed the email to a female rep and even though she read it she to was dismissive by stating that it happens all the time and that the original delivery date was Weds. So Weds comes and guess what? No phone as error is still in system. No one bothered to contact UPS to update the correct address. I called the store and a third rep did as the other 2, straight dimissed the whole thing. I became frustrated and called UPS myself and lo and behold problem fixed because of my efforts not the store’s. My daughter’s iphone was at the UPS hub since Monday. Do yourself a favor a stay away from this store. Hard to say it was only one lousy clerk when 3 of them had the same attitude. By the way they are owned by Game Stop of you need to contact their corporate offices, not ATT.

This place sucks. Workers sucks. Everything here sucks. Do yourself a favor and forget this place even exist.

Customer service is sub par. Most of the salespeople here are young 20-​something boy-​men.
I stood and paced around for a while without being offered any help or even being acknowledged. Finally, I noticed one of the man-​boys just standing in the corner spacing out and asked if he could help me, which he did and apologized, saying he thought I was already being helped.
The rest of the experience went ok, until a father and his just-​graduated-​from-​high school, tall, blonde daughter walked out of the store when their service was complete. Just then, all but one (bless him) of the boy-​men started on and on about how «fine» and «hot» she was right in front of myself and another customer. My particular boy-​man that was assisting me went as far as to say «that’s how I like ‘em» when a coworker mentioned how young she was. SUPER inappropriate, rude, and just plain gross.
Hire some adults next time!

I have been an AT&T customer for about 5 years. I have 6 cell phones and Uverse in my name. And today I walked into this store to do a phone swap and to transfer my contacts and photos because I bought an iPhone 6 last week and they were closing the store and I didn’t want to make the rep that was helping me do the transfer after hours, so he told me to come back any time and any rep will be more than willing to help. As soon as I walked in Ramon approached me and asked if we needed any help and once I told him what I wanted to do he told me I can change the SIM card myself. I then told him I would also like to transfer my contacts and photos because I had bought a new iPhone and ran out of time to do the transfer. Right away Ramon asked me what store did you buy the phone at and I told him this one. Again he said well you can change the card yourself and the device is being used and walked away. I know these reps work off commission and they need to make a living but gees a little help would have been nice. Since he knew we weren’t there to make a purchase he didn’t want to service our needs. I’ve been going to this store for a few years now and I’ve never had such horrible service! I guess he felt he would be wasting his time with us and I know damn well I wasted my time today!

So i drove here because the redlands store Samsung s6 edge would not turn on and I wanted to see it in person before i made my decision to purchase or not. I walk in ask to see the displays. The guy at counter or ya we cant show you those on demo. Its not out til the 10^th… umm ok then why did redlands have them out for public view and you cant. Apparently this store didn’t get the memo that they are out for the public to view demos for preorders! *facepalm* AT&T your making my decision to switch that much easier after 15yrs of loyalty, you could work on your customer service a little more.

Horrible service. Ramon the «store manager» told us he is the «highest person in company to talk to». When asked how to contact the ATT corporate office said «it’s the Redlands store». Arrogant, rude, unconcerned with customers and DID NOT KNOW what a corporate office is. Store should be closed if that’s the cream of ATT crop.

DO NOT GO TO THIS PLACE. People here are rude, liars, This is an Independent store. My advice, never ever Go to ATT Independent store. Not only employees are inexperienced, customer service was very poorly. They are Very Dishonest, I switched to T Mobile and very satisfied…