Enterprise Rent-A-Car

Thankyou for making a sad situation better with reliable transportation from enterprise. The re were no hidden fees or gliches. I made my reservation on line, it was perfect. When I dropped the car off a very nice man named Dennis took me home and it was a great experience even though it was a sad event. Thankyou Tammy Berry

These people are amazing! Extra kuddos to Candace! I was involved in a motor vehicle accident and they took care of me for a few weeks… Changing out the car to different sizes, when needed! Treyvon is very professional as well! Let me not forget Luis! They work as a team… Very professional and great customer service! Thanks guys!

Twice I’ve rented from this location.
First time got a Silverado, it was pretty dirty inside but it was a new model, overall well kept and upon return and letting them know they gave me a 5% refund.
Second time i got another Silverado, this one had 41 miles on it. Brand friggin new. Staff is super helpful and polite as well.

I had a great experience renting from here last week. The workers were great. I have been doing business with Enterprise for over 25 years and have had some pretty bad experiences, not this time. I wont hesitate to rent from here again, Thanks again

At first we thought they were good, but they gave me a crappy car & the brakes sucked. They had a girl working there that didn’t know what she was doing. And the so called manager told me one thing then few days later denied it. they didn’t give me all details & I ended up paying for an extra day with my sucky rental! Never will come here again. Staff & car sucked.

I had a marvelous first time experience from this Enterprise! I needed a car for three days. Staff was friendly and helpful. They answered and questions or concerns I had. I needed to be picked up from my house and sure enough they showed up on time. :) Transaction went smooth. The car they let me borrow was nice. They even take you home too! Will definitely come back and recommend.

My experience was decent at first. It was trying to return the vehicle that was the issue. They said they would meet me where my car was being repaired at 4:30. The car repair shop closed at 4:30 so I could not leave them the keys. I had to wait in the parking lot alone until they got here to pick up their car. They were 40 minutes late.

Was an OK experience… The girls where nice.

Staff were Very helpful, kind, and friendly despite being super busy. The Dodge Avenger I rented was fine, but the windshield was still drying when I got it so it had a lot of water spots on it later when I was driving into the sunset. :-)

I think this is one of the worst rental car experiences I have every had.
Our truck broke down on the way to Mammoth. I booked a rental through AAA. I called this Enterprise because AAA had booked the car there.
Trying to get through on the phone was horrible. No one answered several times and I finally got someone. Jessica said it would be 30 minutes for a pick up. Okay, not that big a deal. 35 minutes later no one. So I called and the guys shows up almost 50 minutes after the first call.
We get there and get helped right away with signing up for a car. Great I thought. Nope, not yet. We then waiting in the lobby for another 20 minutes before someone took us out to inspect the vehicle. In the meantime, we observed the employees helping several other customers. They were horrible. A guy wanted to rent a car for his son when he traveled to Denver. He should have referred him to the internet to find the local branch. But no, he just said he didn’t have access to there system. Another lady came in to return a car. She was shocked that she had signed for the additional protection plans that the girl said she didn’t need when she got the car. She was very upset at the employee and he stopped charges. She had to call the manager on Monday to resolve the issues.
Finally we get walked out to the vehicle. The employee said there was never a day where people did not complain about the charges. And soon I found out why. We inspected the vehicle, no damages. Then he tried to explain the additional protection plans. He did not explain them very well. I said I understood them, and then he wanted me to sign up for them. I wisely said I was gong to decline these plans and initialed to decline. He said we would have to pay our entire deductible even if we cracked the windshield. Whatever.
It only gets better. I didn’t notice that the tags on the car were for Dec 2010. Well, it was Dec 30, and we are having the car through 1÷3÷11. Well, the local authorities noticed. We got a citation when we parked the car on the street one day. So I called and Jessica, once again, said to bring it in when we turn the car in. She could not confirm that the tags were okay since that is done by corporate.
We supposed to return the vehicle tomorrow. I can’t wait to get rid of it. I just hope they get the billing right.
STAY AWAY!