Carpet Spectrum INC

This location is there smaller location, but has great selection that will not make it too over whelming. Great customer service and assistance in helping the process easier. I would recommend this place to anyone that are in the process of model there home.

I never went to another carpet store after seeing the beautiful selection of materials at Carpet Spectrum. I had 5 rooms done, and the installers were amazing! They completed the job in a day, working over 8 hours with no break. Mike at the Hermosa Beach store was great at taking care of all the details… it’s wonderful working with a local business that takes pride in their quality of service.

Unfortunately, this is about their service. Their rep at Costco was wonderful. She encouraged me to set up an appt to get an estimate. This same rep had great ideas about flooring, so I took her up on the offer to schedule an appt. I live in an apt on a busy street. There was street cleaning on the day the sales person, Jean, arrived. Jean phoned that she was here but immediately said, «I can’t bring all my samples up, park & cross the busy street. I’m going to have to cancel. Sorry. Good luck.» (NO exaggeration!)
WOW! I understood that it is a busy street. I even said she didn’t have to take all her samples. The fact that she didn’t care to remedy the situation or offer to reschedule or even to park and come in to do measurements at least… got me frustrated, especially after taking time out from work to meet her. This was a huge disappointment. My good luck is that I now have the opportunity to take my business to someone that cares.

Don’t go there. There is a definite visible seam going across the room, left to right about 4 feet from the far wall. Need I say more?
We had carpet installed in the front room. There is a seam. They wont do anything about it. $ 1611.20
Jason came out and told me that it was the lighting, thats why I saw a seam. That it is a «good seam. Whenever two pieces of material meet you will be able to see where they meet.» That when the carpet is installed there is a slight «bowing» at the seam. The «bowing» will go down over time with people walking on the carpet. He offered me to have the installer «Sergio» come out to either trim the carpet where it was raised or use a carpet roller (about 4″ across).
Sergio came out, said it was a good seam, rolled the carpet.
THEN WHY DO I SEE A SEAM?
I wasn’t at the install, so I didn’t know where the seam was put. I’ve never had any problems with a seam or any carpet installed at my houses. I haven’t known, or looked closely, for any seam. One installer put it right down the center of the room and I didn’t know it was there until the carpet was removed. So, I was surprised when I noticed a line running across the floor. That didn’t go away. I was equally surprised when they didn’t do anything about it.

Carpet Spectrum was referred to me by a friend in the Redondo Beach neighborhood, and I in turn have referred another friend to them, and both were very satisfied with the service, quality of carpet and installation. Mike from Carpet Spectrum spent A LOT of time with me, working out a solution within my budget to purchase high quality StainMaster carpeting and explained the difference in manufacturing of the carpets for durability, stain resistance, and also the options for pet pads to protect the carpet and padding, as I have dogs. The installers showed up on time, were very courteous and cleaned up all the trimmings when they left. Trust is a big issue and hard to come by. These folks are very honest, helpful and trustworthy and I would feel comfortable recommending them to anyone. They were far and away superlative when compared with other carpet companies I have worked with in the past.
Marian C.

The best job ever! Jason in the Lomita office help us out when we were in a Jam. We only had one day to get in our baseboards and Carpet Spectrum delivered. Excellent Quality and o-​time :). We really appeciate your service!

Carpet Spectrum did a wonderful job. I dealt with Mike in Hermosa; he was on top of everything and kept me informed every step of the way. He even called during installation to see how the work was progressing. (By the way, the installers were a very competent, polite, hard-​working pair of brothers.)
I would strongly recommend using this company for any flooring project.