Sprint Store

Came into the store looking to start a new phone plan just for myself, and the guy that helped me was really awesome and patient! Nick answered all my questions and helped me out to start my phone line. I think the best part of his service was that no matter how many questions I asked, not once did he seem annoyed at all. That’s how service should be! (I am pretty young so I just had to ask a lot of things to be fully aware of what I was signing up for) overall I came out about 20 – 25 minutes later with a new phone and my own phone plan, just like I’d aim for. For a really good price too! Never in my life did I think I’d have sprint as a carrier (not that there was anything wrong, my family and I had just always been stuck to AT&T) but I’m glad I stumbled in here!

The customer service representatives, or should I say employees (you couldn’t call them customer service reps because they had no intention of serving customers from the moment you walked in) were so quick to pass you off and get you back out that door unless you were signing up for a new service. I recently signed up for sprint at Best Buy and the customer service rep at Best Buy told me to if I went in to the Sprint store they could help enroll me in auto-​payments so I wouldn’t have to pay the $ 7.99 «Spending Limit Program». However, when o asked the employee they had no idea what this $ 8 dollar charge was and told me «everyone» pays it and that’s just how it is and sent me on my way.
I understand it’s impossible to be familiar with everything but just taking the extra step to help and investigate and find the answer goes a long way. I left feeling this store so upset and contemplated terminating my service I just signed up with. Please take this opportunity to give your employees additional training to make future customers experience more enjoyable.
Thanks,

I forgot to update this, but Jaz helped us out greatly during our visit. Made up for the time waiting, I almost forgot we waited for 2 hours! Lol we left with some IPhones. Thanks

Sprint line was kind of long but now I understand why. The customer service was outstanding and I wish I could remember the gentlemans name that helped me. He did a great job, my daughters phone was broken and he was patient enough to wait for her to call her dad to get his info for the account. She left the store with a new phone and new items for the phone. I have a very happy teen. Thanks Sprint!!!

We changed to Sprint from AT&T. Saved $ 50.00 per month. Not sure it was worth the hassle. I ordered our phones. They came in great condition, except my child bride preferred a different type from her last. This is where the trouble starts. Went to this location, explained the situation and stood at the business area where I thought it would be taken care of in just a few minutes. There was a lot of conversations, ipads were pulled out…(I knew then I was in trouble. DO NOT ORDER ONLINE) I didn’t have my order no. I thought since the phones have numbers and were activated they could find that right away… I was wrong. Long story short. 45 minutes later, (I was being generous) I exited this establishment. Love the phones… hate the service. Went across the street and enjoyed an In and Out burger. The day ended well!

Very good customer service specially a young girl that works there I forgot her name but she was awesome

Normally I hate dealing with phone companies. My husband and I came in expecting a headache. Instead we got a very friendly employee named Jasy. She was helpful and answered all of our questions all while processing our information. She applied discounts we were eligible for and got us the best price possible. We left with 2 cool new phones and a smile on our faces.
Update: I originally gave sprint a good review and boy am I eating my words. My husband and I qualified for certain discounts and they weren’t applied to out first bill, when we called and asked about it, they said we would be refunded in the next bill. Well, we just got the next bill and no refund was there and no discount was added, when we called to inquire once again, we were told out discount was never added and we have to reapply for it. I am so angry that we are moving to Verizon. I am livid.

Awful customer service. I am going to pay whatever it takes to get out of Sprint. I waited 45 minutes only for them to tell me that they can’t help me. I just signed up with Sprint a few months ago and bought the iphone6 plus then yesterday my phone shut off completely for no reason, I’ve never dropped it before, it just went completely off. I tried the hard reset as stated on the website but nothing so I decided to take it to this store where I actually signed up and waited forever for this girl to tell me she can’t do anything and that I would have to take it to get repaired, why couldn’t they tell me that when I first walked in, instead of just getting my number and asking me to wait. I hate this company, the only real customer I ever received was when I first signed up, of course that’s all they want, what a waste of time and money and just awful and I mean awful customer service. I would give a this review a zero but unfortunate there isn’t that option. Please if you are trying to switch to Sprint, please do not I mean do not or you will regret it. I know I did.

I hate being LIED to & Kevin flat lied to us when we signed up for Sprint. We were told for two lines, it would be $ 40.00 per line & $ 15.00 per month for each phone. We got our last bill & it was $ 50.00 per line and $ 20.00 for one phone & $ 25.00 for the other although they are the exact same kind of phone. RUN!!! Do not walk away from Sprint.

Ok so at first i was hating sprint, then they really cleaned up they’re customer service and my reception got better finally hitting 4g. So about three weeks ago my husband and i went to the store at 1022 W Sunset Rd #2, Henderson, NV and spent $ 1000.00 upgrading our phones and purchasing accessories. We were told by the manager there (i believe his name was Angel) to call his cellphone written on the back of his card and he would credit our bill the connection fees because they had made a mistake on the speakers we originally purchased. Well we have called him several times with no call back and when my husband went to the store he was conveniently to busy to come talk with him out of the back office. THEN when my husband started having problems with his phone we were out of town and we called the store and spoke with the young man who initially sold us the phone (who was great by the way it was his manager that is slimy) and he told us to go a head and bring it back in when we got back in town two days after the 14 day return that wouldn’t be a problem and they would help him fix his phone OR EXCHANGE his phone. When we got back in town we took the phone to the store and not one person would help us because they get paid commission and they were losing out on sales wasting time helping us and once again the manager was to busy in the back and couldn’t come out and speak with us. We called the 800 number who said since it was our word against theirs there was nothing they could do, so we are WARNING EVERYONE on every social media site and in person to stay away from sprint especially these two stores in Henderson Nevada …1022 W Sunset Rd #2, Henderson, NV and 16 West Horizon Ridge Parkway #100, Henderson, NV. The salesman are more slimy and dishonest then car salesman and customer care will NOT help you! PLUS I LOST MY 4G AND MY RECEPTION TOTALLY SUCKS NOW AND I CAN’T BARELY USE ALL MY FEATURES ON MY PHONE WHICH WAS WHY I CHOSE THAT PHONE TO BEGAN WITH

Brian at this store is very polite and has good customer service and doesn’t rush you! On my birthday my husband wanted to buy me a phone. so Brian gave us a great deal with three phones that made my day and felt special! Best birthday gift! I give him an A+…definitely will refer people to him!

At first I thought signing in was a going to be a nightmare, but it didn’t take long and Brian and his manager she was just awesome they were perfect people, didn’t take long & I was on my way out and home brand new phone thank you so much

Las Vegas is the town of magicians and slight of hand, well this store and its employees are all about tricking you.
Very frustrated with the dishonesty, deception, and lack of character the employees and management at this store has displayed.
There is a HUGE disconnect between what they lead you to believe, in comparison to what they actually turn in to the company.
My bill is now at LEAST $ 100 higher per month than what was discussed, and of course… Sprint is so messed up that they don’t even know how to correct it.
Where deception fades, incompetence takes over!

Would be a zero star but it wouldn’t let me. Service here sucks. They even give smart remarks back. Was one of the first people waiting there and thought my name was Put in que but was never put in. Realized it when other people after me was being called before me. Waited 45 min for nothing. I just walked out. These people are very rude.

I don’t think I’ve ever felt more betrayed and disgusted with a store than this one. The associate, Brian Danser, withheld information from us. Told us he could return the activation fees and he couldn’t, told us to ‘try out’ the insurance even though we told him numerous times wet didn’t need nor want it but he still put it on because he could remove it if we didn’t like it. The catch was we had to be with sprint for at least 3 months before he could return our insurance fees. He never told us the $ 100 20gb didn’t include voice and data. Said he ‘drew’ everything out in his whiteboard but he didn’t. Never wrote down anything for us. This associate along with the absolute horrible cellphone and data service from Sprint made it an easy choice to switch to AT&T.
DO. NOT. USE. THIS. SPRINT. STORE!!!

I mean here’s the thing it’s a sprint store! It’s like going to the bank or the post office. Just expect a long wait. Granted this place is a little run down looking, needs new carpet and I didn’t see a whole lot of pep in the employees step to get to the next person on the list. the «manager» lady or whatever she is there was on her cell phone the entire time. When she needed to speak to me she put whomever was on the phone on speaker and kept talking which was extremely rude. The guy who helped me was a little un knowledgeable at first but he figured it out and was always nice and helpful. I got what I needed to get done and went on my way.

I’ve been here three different times and every time regardless of how many customers are in store the wait is ridiculous. They have about 7 – 9 stations yet only use two or three to help people. Waiting 1 – 2 hours is not ideal for customer service. Not going back to this store again

At first my experience started off rocky, the wait was long and there was an issue with a phone that was supposed to be on hold for me. By the end of my visit I was highly satisfied. The manager, Brian and my rep, Cesar did not stop trying until they resolved the issue and I was able to leave extremly happy. They both ensured that my experience was great and I was completely happy. They both had great attitudes and were extremly understanding. The convince of this location to my home and the relentless work ethic of the employees will lead me to return.
I only sugguest an extra employee or two during high volume times to ensure that customers feel acknowledged and taken care of quickly.

Came here to get my upgrade from a iPhone 4s to 5s. I had a good experience and love my phone! The sales person Nick was very happy to help and was genuine when explaining thing regarding the plan/​upgrade/​phone. He even gave me his card when I was leaving to make sure I was happy. Great service from him.

Not all Sprint stores are created equal. There are franchise stores and there are corporate owned stores. This Sprint store is a corporate store, and if you want a popular phone that is hard to get this should be one of your first stops.
Be prepared to sign in and wait. In 3 years of coming here my typical wait is 30 minutes, it’s been almost 90 minutes on a couple of visits. Customer service at this location continues to improve. On my most recent visit after a 40 min wait I was taken care of in about 25 more minutes from asking questions about phones to signing the contract and walking out the door. And on my most recent visit I didn’t have to call Customer Care to clear up a problem after the sale. They got everything right the first time.
3 Stars. I would give them 4 but I hate to wait, especially over 30 minutes.
One last thing: Parking is kind of tight especially if they are busy.