Sleep Number

Nightmare! After 6 weeks our beds were delivered (7 – 10 business days was the promise!) and it turned out they were not comfortable at all for how either my son or I sleep. Mattresses were accepted at their return center on 10/21…after calling every week they told me my refund was processed on ¹¹⁄₁₇. As of ¹²⁄₂ it hasn’t been sent to my bank and someone at my bank asked me to get concrete information proving they sent it to my account. After 58 minutes on hold their phone service started playing a recording that they are unable to answer calls. After 48 minutes I got talk with Carol who kept talking over me and all she can do is send an e-​mail for someone in accounting to give her the information and then she’ll call me back. Minimum of 72 hours she said and she doesn’t know what the maximum time is and then she hung up. 1 star for delivery 1 star for customer service 1 star for returns… I’d give 0 stars if I could. I truly don’t know how they’re in business… except they appear to live off of the money they were supposed to refund to customers.

Debbie was an absolute joy! She’s passionate, enthusiastic, loves her job and helping others! We are in love with our sleep number bed!

Bought a sleep # bed 12 years ago and loved it, until it started to breakdown from normal wear. Now this wasn’t a problem until I went back to the store and got info on using the warranty to replace some stuff. All I need was the mattress cover and the foam side rails. I called costumer service and the mattress cover was covered under the warranty but this is where I found out the warranty is useless after 2 years. That’s when they start pro-​rating the parts and you end up paying so much for stuff ya might as well buy a new bed.
The mattress cover was $ 660 ridiculous right and foam rails were another couple hundred.
So don’t think a 25 year warranty is a big deal because after 2 years it’s almost worthless. Love the bed but for $ 1600 I think lit should last longer than 12 years
After dealing with Chris at sleep number customer service he listened to my concerns and helped me get what I needed at a reasonable price. Problem solved and our bed is what it was when we first bought it. Love the bed again.
If you need customer service get Chris v. On line. He’s the man to deal with

Great place

We went into this store twice. I took my mother there to look for a new bed. The first time we had a very nice woman that took her time and showed us each if the types of beds and explained everything. We ended up purchasing a mattress with the mechanics. My mother just loves the bed! Now I want one !
We decided to go back to the store to purchase bedding. The store manager helped us. He explained all of the products as well. We ended up getting sheets comforter, pillows, and we decided to purchase one of the headboards.
My mother and I both were very pleased with all the products as well and the excellent service.
We would recommend a sleep number bed to anyone who wants a really quality sleeping experience.

Have been treated better! I gave 3 stars ONLY based on the product! My overall customer experience I would rate a 2. Their product is good!

If you need honest trustworhty facts go to this Sleep Number store. Ask for Don Hunter not only is he the manager he is a bed owner. He knows the ins and outs of his beds and has been informing his customers for over 15 years. You can hear the pride in his voice and the honesty coming from his heart. 702−433−5335 Call him for yourself.
M