Pep Boys

Greg and Andy not only towed my car to their shop, but they also quoted a price, and even though they did more work than what was quoted, they charged me the same. They were very nice, professional, and respectful every time we spoke with them. When we called them, they always returned our calls in a timely manner. Sometimes with car work, you just never know what you are going to get, Greg and Andy showed exceptional service and kept their word with our original agreement. Thank-​You Greg and Andy! :) We will be back!

The customer service at this store is the best. Jimmy knows how to take care of customers. Thank you again Pep Boys Henderson!

I dropped my car off there on Thursday 12/​10/​2015. I had the check engine light on and needed a smog asap. First off, I dropped the car off with my mother at 9 and hadn’t heard anything so I called them around 2 and they proceeded to tell me that the repairs would cost $ 1100. I told them I would call them back. I got a male who knew cars very very well to go to pep boys to show him what on earth could cost $ 1100 to fix on a Toyota Camry. One guy scrambled to the computer and nervously changed the «mistake» of the labor cost from 5 hours to the correct time of .5 hours. His behavior makes me believe this was not a mistake but a chance of profit because I would never know the difference. Then they had hoses as leaking on the list, after making them show him the leaks, no leaks are there. The price of the actual fix was $ 113. They then called me later and said the could not repair the part and needed to order a new one and keep it overnight. At 11AM the next day I called and they had not even contacted the dealership to obtain the part so I had to pick up my car and would hear from them the next day. (Saturday) After not hearing from them all weekend I called Monday when they told me there was an issue ordering the part and it would be in on Tuesday. Being that I was tired of the runaround I was getting and desperately needed to get my car registered I had the part repaired (something they said was not possible) by someone else in less than 20 minutes. I have taken my cars to pep boys for 10 years because I thought they were trustworthy. after this experience and them trying o take advantage of me because Im a female I will never take my car to another pep boys again. Fixing my car was not a priority to them but trying to overcharge me was.

They are always willing to work with me without sinking me. Car repairs especially unexpected car repairs can hurt. I trust pep boys. My get me places abdas busy as i am i cant worry about transportation right now. Thanks to pep boys i dont have to.

Jimmy and Matt to the rescue again. In and out in less than 20 minutes with my new battery. Great job. Great service.

Absolutely horrible experience. My car had trouble starting. I had previously purchased my battery here at which time the manager was less than nice and tried to sell me a set of tires, however it was under warranty so I had to return here. The same manager was there and told me he couldn’t help me for two hours. I said what am I supposed to do drive around for two hours? (I was afraid the car wouldn’t restart) and he shrugged his shoulders. So, I drove around and waited two hours. When I came back, he said they didn’t have the battery in stock so I had to go to another location and wait again for them to put in the battery.

AC broke and other car was mis-​firing. They fixed both issues quickly and got us back on the road. Great guys to work with. Straight forward with the issues and diagnostics was right on.

These guys were really busy and hustling! I was mad at myself for not scheduling an appointment at first bc they said it’d be until tomorrow morning to get my battery replaced. I explained to the [red headed guy] that my car wouldn’t even start. He squeezed me into their already packed schedule and told me it’d take 2 – 3 hours for the replacement. I’m cool with that. I drive home and an hour later I get a call saying they replaced my battery and the car was ready to be picked up.
These guys are great and extremely responsive! If you need a battery replaced quickly, this is the place to go!
Thanks, Jimmy and red headed guy!

Ok so I have a update from my last visit. I told them they need to change the crush washer when they drain the oil because subarus are known to leak oil when you don’t replace it every time. Apparently they didn’t so I took it in and told them hey my car is leaking oil and they told me to come straight in. Went in the front of the line and they confirmed that they in fact did not replace the crush washer so they replaced it apologized for it and didn’t charge me anything. I would give them a higher star rating but because I now have a oil stain on my garage floor. I figured a 3 star rating would suffice. Jared service manager was really good about taking car of it so thank you if your reading this.

I have a 03 chevy Tahoe. Went to pep boys a few years ago for a battery, and the service was phenomenal. Over the years I have had to replace a head gasket, and a catalytic convertor. Pep boys not only blew the competition away in price there customer service was exceptional and they performed quality work. Jared, Greg and the other boys in the shop at pep boys on Boulder highway are as good as it gets. It’s a great feeling to know that you can take your car in for service without getting ripped off. They have earned my business time and time again. Good work boys! And thank you

Service people seem nice, but I requested a sticker on the window after my oil change as a reminder. They forgot. I requested the tire pressure be increased. They forgot. Where has good service gone?

Matt is great! Good customer service!

Excellent customer service. Matt S. is very knowledgeable, trust worthy and professional. I would recommend anyone who goes in to see him.

I went to Pep Boys on Boulder Highway in Henderson and it was by far one of the best experiences I have ever had when dealing with someone fixing my car. From the moment I walked in until the moment I was leaving with a fixed car, they were helpful, knowledgeable, and most of all the got my car fixed. To date I have had no problems with my car and I have actually gone back to buy more stuff for my car and I am getting ready to get an oil change done there. The Store Manager was there and he saw to it that I was fully taken care of and I must say I have not had that great of customer service in a long time. It is nice to know that there is still good reputable service that can be guaranteed still out there. They should be fully recognized for this and I will highly recommend this location and store to everyone.

I had my front brakes and rotors replaced at this shop recently. Scheduled my appointment on the web-​site after setting up an account. Plus you can find coupons and rebate offers. I recommend going here or at least get a price quote on the repairs that you may need. Make sure they have the parts you need before you drop off your vehicle for service in-​stock. The only negative, I was told the job would take about 4 hours, since the parts had to be brought from the Decatur store… and I was offered a ride home, which was about 10 miles round trip. It seemed like about an hour and I got a call the work was done. I would have rather just waited at the shop.

Though I like Pep Boys for their huge amount of choices I might be careful of this one. I went in for a code reading when my check engine light came on. The guy was happy enough to come out and check it for free, which was great, but when he ran the code he said, «I have no idea what that code is.» And he didn’t even offer to look it up for me. I am no mechanic, but went online and found it. Nothing huge was wrong, but needed to get it taken care of. Business could have been thiers, but not now!

Order online. They have a 20% off item code. Got a new air filter (that I can pay for and pick up in store) cheaper than amazon, eBay and autozone (who didn’t even have my part, in store or online.)
I was in and out in less than 5 minutes. The only complaint I have is their store set up here. you have to park all the way in the back, by the repairs/​services section, and the front door is all the way in front of the building, facing boulder highway… Not easy with a baby.

Pep Boys often carries car accessories that Autozone and SLO-​Reilly doesn’t. This location is also competitively priced compared to the competition. Service at the parts counter can range from informed to clueless, but usually they have competent help here.
I won’t buy their tires. There’s an awful lot of crap Pep Boys tires in the recycle piles out in rural Nebraska where travelers dumped them for something more suitable for the gravel roads and rougher conditions. Their house brand of tires suck, you’ll regret buying them.
But beyond the tires, if you need parts and accessories they’re worth a look or a call.

A few months back, my aging truck was in serious need of some repairs — the big-​time, expensive ones too. I hate having to go in for car repairs, because half the time you go in there, you end up paying a ton more than you were told to begin with. Not to mention some of these places tend to push more and more stuff on you.
I thought I’d give Pep Boys a try, because they recently opened this location on the Boulder Highway, between Basic and Lake Mead. I needed to try a different place after some of the other less-​than-​stellar mechanic shops around town.
I called them and explained the problem, and they told me to bring my car right on over. They got me in promptly, and called me back not long after, explaining the problem and how long it would take to fix. It was NOT a cheap fix, but after talking to a friend of my family who does car repairs as well, he even said it doesn’t come any cheaper than this for the repair I needed.
But they had my repair done by the end of the day, promptly and just as promised. I didn’t pay a dime more than they said I would end up paying over the phone earlier. On top of that, due to the amount of money I paid for the repair, they signed me up for a frequent shopper program — and because of how much money I paid I ended up with a pretty valuable gift card.
It’s great to finally have a Pep Boys in the «Old Henderson» area, and in a convenient Boulder Highway location, no less. These people took care of me and definitely deserve a strong recommendation. Pay them a visit for your automotive needs, whatever they may be.