burger factory

Want a great Burger then go eat at the Burger Factory at the Galleria Mall. We especially like the Swiss Mushroom Burger and the Fries are always the freshest.

Save your money. If you like frozen hamburger patties and unseasoned onion rings give it a try. Will not be returning.

The food is good but the service sucks! They only gave me 2 napkins for four people and when you ask for more they give you an attitude! I understand that as a business you have to save money but service comes first!

I think for what you get, they’re expensive. Perhaps a waste of money is better imagined. I ordered a PLAIN BBQ BURGER and a side of fries. We had to wait for abit, which is fine but kinda not after seeing what we were getting. Why the plain? My son is allergic to dairy so no cheese and he doesn’t even eat the usual burger veggies so plain it is. But if I am ordering a plain bbq burger… woudnt it be common sense that they just want a burger with just the sauce? Because if I wanted to skimp on the sauce… I should have just ordered their hamburger plain.
By the time we got their order, even the cook that comes out kinda has that iffy vibe about what he just made you or something. I look at the burger out of habit because of my son’s allergies and saw cheese. I l, with my cracked sick voice, politely said… oh, I wanted it plain, no cheese. The lady who had rang me up looked at me, then looked at her register as if 1) I was wrong for not telling her 2) the register could verbally back her up like oh no she didnt. However, oh yes I did because, again, my son has a dairy allergy.
Anyway, after that quick awkward moment feeling like it was my fault, they took the burger back. No one said, oh I’m sorry about that we’ll make you a new one, oh I’m sorry about that. you did mention that, oh I’m sorry I didn’t hear you. Nothing. So as they walk away they got into the kitchen to say I wanted it plain. Then from the back of the kitchen they turned to ask DID YOU WANT BBQ SAUCE?
Ugh, apparently my common sense is pretty deep because if I’m ordering a plain bbq burger… I’m expecting a plain bbq burger with just its bbq sauce. If I wanted a plain hamburger, then I woud have ordered the hamburger, the first item on your burger menu, plain.
They are a new establishment, I understand. But you gotta have something workable. If your service sucks where you can’t even get a thank you for waiting, my apologies for the error, etc… then you get a burger that looks alright… why come back. Pass.
In fairness, I didn’t personally eat the burger. It was for my son. My 6 year old said it was.okay. He’s a petite little guy and he was still hungry. Their fries, I tried, aren’t that bad though.
Definitely kid and stroller friendly as it sits in the food court of the Galleria mall where McDonald’s used to occupy.

Such a good homemade burger place! I don’t do McDonald’s or those fast food burger places kause it’s way too processed tasting! But burger factory does not at all taste processed! On top of the flavor of the food. the service is not commercial! It’s so personable. like you’re at your friends house getting a burger!

Ok so I decided to give this place a second try and so far so good. The was an employee actually at the front stand today and she was nice. As most of you all know I am the king of burgers. The burger was ok… to much bread for my taste

At the mall with the fam and my son wanted a burger. I tried Dairy Queen and the employee pointed me towards Burger Factory and said that was the only place to get burgers in the food court. We ordered the kids meal. It was a small burger, drink and fries. Perfect for him. The burger and fries were nothing special but they did the trick. I would come back again if at the mall and the kids want a quick burger.

I usually go for burgers at Carl’s Jr, Five Guys, or places like that but after eating here, I’m hooked! The Teriyaki Burger was juicy and flavorful. They use really good meat! My only wish was that it had a grilled pineapple, so I told the manager and they are looking into it! Next time I’ll try the wings! They just opened so I understand that they may not be up to speed yet, but that will get better in no time. 2 thumbs up, 5 stars, 10 spoons, and all that!

For a fast food place in a mall I would have to say that I am amazed by how GOOD their burgers are! The owner is fantastic and is always keeping the place clean. I just love how dedicated she is with this place. Their teriyaki burger is my FAVORITE and the mushroom burger with teriyaki sauce on the side is heaven!:) You really can’t beat the price though. especially if you work at that mall, you get that discount! ;D Haha

The Burger Factory!
I usually order the swiss mushroom burger or the bacon burger with fries and a drink and it’s always under $ 9. The bacon on the burger could be better but the mushrooms on the swiss burger are delicious. I have gotten them with onion rings before and sweet potatoe fries and I approve them all! The onion rings could debatably be the best ones I have had.
The owner Isahbell is so sweet and knows customer service, she is very passionate about her restaurant in the food court and is excited when she is launching new food. For instance she just added hot wings and yes they are actually HOT and fresh! But when you order the wings call them in because they take 15 minutes — just like any other wing place.
I put 4 stars here because when I come to the mall I only eat here now, but I wouldn’t drive to the mall just for it.

Love love love it! Best Teri burger I’ve had since moving from Cali. I’ll be back A LOT!!!

Ordered a combo burger which comes with a regular drink. The drink they provided was small or maybe even extra small. After asking the staff they said that that is their regular size.
Whatever. I feel ripped off and will never return to these guys.
You have been warned …

My mom and I were at the mall and we decided to have lunch here. The spot used to be a McDonalds and is now this place. The cashier took our order right away. We then had to wait quite a bit of time for our food. Not sure why since they were not busy. Maybe it just took a bit of time to cook the burgers.
I had the mushroom burger with no cheese and a side of onion rings. The burger was nicely cooked. Could have been a bit juicer and needed more mayo. The onion rings were crispy, not too greasy and had a nice flavor. And they are served with ranch dressing. Yum.
My mom had the BBQ burger with fries. She thought the burger was good and the fries were tasty. Nice and crisp, soft on the inside.
If we are at the mall again, we definitely will try this place again.

Every single person who works here has their phone attached to them. I stood and waited for the cashier to finish his text so i could order. Instead of a «hello». I got, «oh, sorry.»
At least he said sorry, I guess.
I ordered a BBQ burger, and upgraded to the combo (fries and a drink) for about $ 3, yes… $ 3 more.
Ge told the cook, who was also bent over a counter, texting, my order.
A little while later, i walked up to get my order. Before the kid could reach for his phone, again, i asked for my drink. Another «oh, sorry.»
Now to the food… the bun was fluffy, and the BBq sauce had a decent amount of flavor, without being something crazy. The fries were fluffy as well… but needed some serious flavor after coming out of the fryer. Some salt would have hone a long way.
For around $ 7, id rather spend the extra $ 3 and get greek food a few feet away.