AutoZone

I travel a lot, and I use AutoZone for my maintenance supplies on the road. They aren’t the «best» chain, but it’s easy to find a store most anywhere and their rewards program is pretty good. As with most auto parts stores, some branches are good and others are crummy. I don’t expect much from Autozone, but this branch really bothered me today.
I called ahead looking for a filter which was not available at any area stores. I expected this, as it’s an uncommon part. I gave my phone number, they found my info in the computer, and I ordered the filter for delivery in 2 days. I asked if i needed to pay for it then, and was told no.
Three days later, I came in looking for the filter, which they couldn’t find. After the associate insisted I had come to the wrong branch, I insisted on him looking up the part history by part number, and he found my order. It had been cancelled by the manager with the note «customer did not pay» (I read it on their screen). Well of course I didn’t; they told me not to.
There’s not much the associate could have done, and he wasn’t the one who made the mistake (so I didn’t yell or anything) — but he could have at least pretended to give a damn. Not even a halfhearted apology. Kind of a «well there it is» attitude. I don’t need my a** kissed, but this tells me that this branch has serious service issues. I suggest you don’t give them the opportunity to disappoint you, too.

Great staff! The store is sometimes busy but they are more than helpful. Thanks to Carlos for the help with the battery today!

The customer service was horrible the guy Daniel was so lazy he didn’t even want to help me at all.

Extremely helpful! My coolant was leaking out and one of the manager Edward Gomez took the time to look at my car and no doubt he found exactly where the leak is. They did not have the part and i needed to get it ASAP. He gave me information of where they might have it in stock. He went above and beyond helping me out knowing that I am not buying anything from there. I am thankful and appreciate what he did.

I need an air filter for my car, and after looking and looking, I couldn’t find a single one that would fit into my 2012.
When asking an employee, he told me that they are «special» order because it is a newer car. The employee was kind, but it is frustrating that inventory isn’t really up to date with new cars… shouldn’t they at least in the back if not on the shelves???

An Autozone in a strip mall next to a tattoo shop! What a lovely place, it’s hard to see inside to really tell if they’re open or not at times. When you go in you’ll find overpriced chemicals that are at least $ 1 or higher per bottle or can (compare Lucas fuel injector cleaner pricing as an example of what I mean). I seem to find myself here because I made the mistake of buying a Duralast battery which that product seems to have issues with Vegas’s climate extremes. Counter and checkout service here can be hit or miss. Sometimes it’s great, more often than not it’s slow, and sometimes the service is so clueless I expect them to try and sell someone muffler bearings or blinker fluid for turn signals. In fact service can be so bad I’ve complained to their regional offices 2x and to their national corporate office once.
2 Stars. At least their rewards card doesn’t suck. And even as bad as they are, they always beat Pep Boys… don’t even get me started on how bad that place is.

Autozone is what it is. I gave this location 5 stars due to the excellent customer service I encountered here. As soon as I walked the salesman asked what he could help me with, and immediately found me my part at a great price. They were friendly, jovial, and curteous — and were knowledgeable for my needs. What more could I ask for out of a chain car parts supplier? I’ll definitely wander in if I need anything the next time I’m in the area.

Check engine light came on in the jeep.
Walked into the store and made contact with the somewhat stoic clerk and advised him of my problem.
The service of checking an engine light for free is outstanding and a very quick process.
After they get the codes they look up the problem inside thus saving you God knows how much if you were to go to a dealership.

After getting stuck on the strip in Las Vegas we headed to auto zone on our way to Loews resort in Henderson. Mr. Smith a lovely overworked employee was happy to help us out. He came out to the car checked for codes when nothing came up he then checked the battery. The battery on the awesome mobile was gone boo! He gave us a super good deal and even installed it for us. You would think he was giving us the battery the way the manager kept pulling him away to go work inside a dozen times. If it weren’t for Mr. Smith’s great attitude and help this store would have not gotten so many stars! Thanks again. Lots of love from one happy San Diegan Monkey! Besos!