Sprint

Buyer Beware! This is my 1^st Unilocal review & I felt compelled to write this due to the extremely poor customer service that I received from this store. I bought several «new» iphones in a family plan. They were supposedly new phones & we even had to wait a week to get them. 10 months later my daughter’s phone fell & cracked. I brought it directly to the Apple store to have it replaced. Once they opened the phone they informed me that the phone had several «3^rd party parts» The screen was not an original Apple screen, it had previous water damage & a 3^rd party water mark, it also had un-​matching serial numbers. I was shocked & brought it back to this Sprint store & demanded an explanation. I also asked to speak to the owner. The manager Danny Silva was very arrogant, rude, & dismissive. 1^st off, he laughed in my face when I asked to speak to the owner. I basically felt like this store is being run by a bunch of thugs doing whatever they want & there is no owner present. Then he accused Apple of lying about their findings & the excuse he gave was that the new Iphone 6 S is coming out «so they don’t want to fix older iphones». That was the lamest excuse I’d ever heard & at that moment I realized what I was dealing with. To make a long story short, they fraudulently sold me a ‘new iphone’ which really was not new. They didn’t care to look into how that happened or even offer me an explanation. They took that phone & replaced it with another ‘new’ phone. This phone that I have now is not a new phone. It’s damaged as well. It doesn’t work, it shuts off, it shuts down & the screen freezes & turns white, blue, green. I’m honestly dreading having to go back into the store to see what they have to say. I’ve contacted corporate & they’re looking into it. In the meantime, as a consumer, be very cautious of this establishment.