RadioShack

If it wasn’t for Louis, this place would get 3 stars. Awful customer service except for him. Store is ok, layout is decent but customer service is not very helpful

I would prefer to give this establishment no stars. But since I don’t have that capability I’ll have to settle for the one.
The sole reason for the poor review was the so-​called customer service I witnessed here. There were 2 customers in front of me and the Assistant Manager serviced both of them.
The first customer was an elderly gentleman. He reminded me of a sweet grandfather. He was treated very poorly. He was in the store hoping to have a flashlight fixed. The asst mgr was sarcastic and rude with the gentleman and I didn’t appreciate it one bit. He was trying to help her solve the problem but she kept repeating that she doesn’t really know what she’s doing and that it would be better just to buy another flashlight.
The second customer was there to return an item that the asst mgr had suggested against purchasing. He came back and said that she was right and she replied, «I’ve been an assistant manager for over a year and half, so I kind of know what I’m talking about.»
Really?
Her attitude was deplorable and it absolutely rubbed me the wrong way. When it was my turn to pay for my items I asked if she had to go through any formal training to become an assistant manager. She said that she didn’t have to go through any training. I replied, «it shows.»
I understand we all have our bad days, and personal issues can weigh down on us. But when you’re at work be professional. Take responsibility for yourself. If you’re in a customer service based business wouldn’t it be prudent to have serviceable customer service skills? Call me old-​fashioned but I’d like to think that someone who claims to be an assistant manager would be able to turn on the charm once her shift started.
Oh, and a little lipstick and make-​up wouldn’t hurt either. That get out of bed look is unbecoming and that rash around your upper lip is flat out unsightly. Maybe that’s why she was so pissed off to begin with?
You’ve got questions, they’ve got sarcasm…