Montaage Home Furniture & Accessories

My only shopping experience here was poor. Delivery of product took weeks longer than anticipated, the full order wasn’t delivered, and now I have to follow up with them to ensure I get the full order.

My experience with montaage started 1 year ago… Went shopping for a sofa for my living room. Staff was very friendly, I was excited to find the exact style/​dimensions I was looking for. Sales woman came to my home to help me with fabric selection and to ensure that the dimensions would be adequate in my space. Ordered the couch, and 8 – 10 weeks later, as I had been told, the couch arrived. Professional delivery people. Looked gorgeous, I was so excited!
Unfortunately my sofa saga started 3 days after delivery. I noticed that the fabric started getting marks/​stains (with us barely having used the sofa). The kind you think has to do with the directionality of the fabric, however they don’t go away! And at this price point, I was expecting to get a well-​made, long-​lasting couch! I called Montaage, they asked me to send pictures. Then they asked to have a cushion sent to the manufacturer, who eventually said it was a problem with the mill where the fabric was manufactured… But the mill took no responsibility. No one wanted to take responsibility!
Finally, after 3 MONTHS & MANY phone calls (I had to make 99% of the phonecalls, the store rarely called me back, even when they said they would), they agreed to re-​order me a couch with a different fabric. At that point I had to go with the choice of fabric told to me by the sales lady, since the fabric had been sold regularly without complaint.
However, even though their delivery policy was 8 – 10 weeks, it took 5 MONTHS (and many phonecalls!!!) for my couch to arrive!!! It left California 4 months after it was ordered (or after I was told it had been ordered), then stayed in Houston for a while «waiting for a full load to come to the east coast»
Now one week after delivery, couch is not getting weird stains, so It’s finally over! One year from the original purchase date! Never again would I purchase anything from Montaage!

We had been looking for a new sofa, on and off for about 8 years. We went to Montage one day and fell in love with a sofa. We thought the price was too high at the time. Over the years, whenever we got in the mood to purchase a sofa, we would «visit» our favorite one at Montage. This time, after much comparison shopping, we decided to purchase our dream sofa. The staff could not be more helpful. Sofia, Michelle, and Farrah were wonderful. They let us take all the time we needed (which was several trips back and forth). They helped us choose a beautiful fabric and let us take home several pieces to see how we liked them in our home. Our sofa was delivered today and we absolutely LOVE it. We were nervous because we had forgotten exactly what the fabric looked like, but were so pleasantly surprised when it arrived and looked so perfect with our wall color and other furniture. The deliverymen were professional and careful. I am so pleased with everything about Montage and the quality of the sofa is top class. It was well worth the price. I would definitely recommend Montage to friends and family. I

At first I was impressed with the attention I received by one of the sales representatives. She visited my house and helped me to select the fabric and colors for the sofa and accompanying pillows. The sofa was manufactured within the time specification and delivered on time. So far so good. Two delivery people brought the sofa into my house and unwrapped the protective shipping material. The main delivery person was making sounds to the other guy who didn’t speak a word of English. When they were about to leave, they moved the sofa to center it in the room. The non-​English speaking guy lifted the sofa by the fabric while the other guy lifted by the wood frame bottom. Well, whatever filth was on the non-​English speaking guy’s hands was now all over the fabric. Noticeable dirty finger marks were on one side of my sofa. The guy had no idea what I was saying as I elevated my voice as I pointed to his dirty finger prints on my sofa. I took a photo and emailed it to the store. The salesperson instructed the delivery guys to returned the sofa to the store for cleaning. I thought it was excessive as they could have just come to my house and cleaned it here. So, the guy washed his hands and then re-​wrapped the sofa and shipped it back to Montaage for cleaning. Later in the day the sofa was returned and the sales representative and manager of the store visited my house. The manager began to tell me it wasn’t dirt but «directionality» of the fabric. He said the finger prints were caused by the indentations of his fingers and not dirt. Well, being in the color industry for 20 years, I had to explain that this type of fabric does not exhibit directionality and he was using this term incorrectly concerning this fabric. It was futile trying to explain that this material does not have directionality or possess geometric metamerism. I absolutely can not stand when sales people try to use explanations to convince me when the guys hands were simply filthy. Unprofessional delivery service and a manager who makes excuses to avoid the simple truth. There will be no further business with Montaage.

I was completely commitmentphobic when it came to buying a sofa until I walked into Montaage in Hartsdale. I had been searching and going back and forth for several months. Thought I should try a low end store but was afraid of the quality. Didn’t want a to spend $ 5000 either yet really wanted quality. I walked into Montaage on a whim one weekend and found wonderful sofas in many price ranges. Diane showed me around and let me browse. I sat down on a sofa that appealed me and fell in love with it. HIGH quality and good price of a couple thousand dollars. I got to browse hundreds of fabrics and was able to choose fabrics for accent pillows too. DIane gave great suggestions and really pointed me in the right direction with regard to matching fabrics with my current décor. She also let me bring the samples home to compare the swatches with my rugs and other pieces and then I went back and placed my order. My sofa and pillows arrived today and, LET ME TELL YOU, GORGEOUS beyond words. The delivery men were so wonderful and professional. I didn’t have to worry about them bumping into the walls or damaging anyything. They were just wonderful. My new sifa is well made and one that I can see myself having for a very long time. In the very near future I am going back to Montaage to purchase an upholstered chair and intend to work with DIane and MIchelle. I am incredibly impressed with the service and quality I received from start to finish. If you want really beautiful high end furnitiure at great prices (not low but very reasonable for the quality — you get what you pay for), GO to MONTAAGE and ask for Diane and Michelle. These ladies really know what they are doing and were fantastic to work with. I am in love with my new sofa!!!

Pretty good furniture store if you’re not on too much of a budget. They have the same high quality pieces that ABC Home and Safavieh has; though, the high end pricing is a bit prohibitive, for example, $ 6000 couches and $ 1000 dining room chairs. Staff was pretty friendly and helpful, though their salesperson shtick is a bit rudimentary and obvious. Would have been nice to be able to walk around and browse in peace.

Montaage furniture is nice… but just not my style and a little pricey. What I liked the best about this place is that the workers don’t hound you… they let you browse.