Happy Valley Urgent Care

Well it didn’t surprise me to see that most shared my feelings about this place. I took my wife in for a high fever and sinus infection. We walked in at 7:20pm, they close at 8pm. They refused to see her, even when she broke down sobbing, saying only that they were closed, in a very rude fashion. I called as we drove away asking their reasoning. They said they see the the last patient at 7:30 unless it will take longer than 30 minutes to assess a patient’s needs. I then asked if the receptionist, Kayla Gibbons, was equipped to assess the severity of a patient’s condition and if it would take longer than 30 minutes to address their needs. She was very rude, gave me the owner’s contact number and hurried me through the call. They did send us over to the Providence clinic across the street who also closed at 8, and they got her in and out in 25 minutes. This place is a waste of time and I hope their lack of care for the community ends up forcing them to close their doors.

Good glory. They billed the WRONG INSURANCE for a visit in 2014 and I’ve been wrestling with them over it ever since! They referred me to collections, and they say it shows insurance paid on their end, but I’m still getting bills saying insurance paid zero and getting calls to a collection agency. I told them there was no way I could be pregnant, yet they insisted on a pregnancy test when I went in for STREP THROAT. Then I got charged for that at a ridiculous rate on top of everything else. Go to Providence, instead. It’s across the street and not nearly as horrible.

Don’t have an emergency on your own schedule! I showed up at 730 pm and they close at 8? Yeh… They were all gone. I’ll be making some not so happy calls to their management today.

Blah! NO THANKS…
I called ahead to see how long the wait was. The receptionist told me it was 20−25min long. So I thought that was wonderful and heading straight there.
They were 1 hr from closing, so i hussled and got there at 6p (about 7min from calling). I walked in and 1 woman was in the lobby. She was called and taken back within 1 minute of me sitting down. Then 2 minutes later I was called back. I thought, «sweet, 3 minutes of waiting, hell ya!»
After the nurse took my vitals (who was nice and personanable) she told me the doc would be right in. I was just going in for a minor skin infection. I sat and waited, and waited, and waited.
I was in that cold patient room for over 50 minutes! I have never waited that long to see a doctor in a patient room.
I’m dissapointed because I was told the wait was 20−25min. I could understand if i had gottwn there and there was a bunch of people waiting in the lobby, but it was a ghost town. I drove waaay out of my way to go to this location. Despite not having cell reception in the patient room, it was freezing cold and uncomfortable. I have a newborn baby at home, and was expecting to be home within a decent amount of time. And I couldn’t even call to let my family know where I was or why I was taking sooo long to get home from work. I felt stuck.
Then when the doctor finally came in, she hardly even looked at my legs and that’s literally all she did. Look from a distance. Then wrote me a script and that was it. I think I saw her for maybe 180 seconds. How can an empty waiting room, equal a ⁴⁵⁄₅₅ minute wait in the patient room, then equal 3 minutes of doctor to patient time?
I think I’ll find a new Urgent care. This isn’t the first time this place has dissapointed me.

My first and only visit was a disaster. I went in for a sudden onset bumpy rash all over my arms and legs. The women at the front desk were nice enough, but I did have to wait for over 30 minutes and I was the only one there. What if my visit was actually for something, I don’t know, URGENT. Then, I was called back by a nurse and he took my weight and height and a general description of my problem. He was friendly, but didn’t seem too personable. Anyway, when the doctor actually came in I was disgusted. She walked in eating a granola bar. She was talking to me with her mouth full of food, and didn’t wash her hands or anything before or after touching me and eating. She didn’t even listen to what I was saying, and proceeded to tell me that it could be this or that, but I should «Google it». If Google could have diagnosed me then why the hell would I have come in? She wrote a couple conditions on a sticky note, handed it to me while she shoved the granola bar in her mouth hole, and suggested I check for my symptoms online. Gee, thanks a lot.

Went here on a Friday morning for severe wrist pain. Waited over an hour, despite the place being empty, to have a doctor do no examination and tell me if my pain level was that high, I needed an X-​ray, but then prescribed Naproxen only. Despite «x-​rays» showing outside, they do not do x-​rays here. I was sent across the street to wait another hour. I had to call four times to finally get the results late on Monday that it wasn’t broken — what a waste of my time & money given I went in to my doc and a quick test of range of motion identified a likely serious soft tissue injury and the need for a MRI, which showed a torn tendon in need of surgery. My doc was also surprised I wasn’t given a decent painkiller given the severity of the injury and pain. The lack of appropriate evaluation at this urgent care clinic delayed surgery on my dominant hand where prompt surgery is needed to increase the likelihood of regaining full use of the hand. I also spent the weekend in serious and unnecessary pain due to being prescribed an inadequate painkiller. Avoid this place!

I was there Twice, both times with children. A lot faster than Emergency rooms and THEY HELPED! ! !
I HATE to here from doctors «that’s normal! «. Didn’t hear it from them! They gave my baby antibiotics, and it did work .
Second time they were honest, fast acting, saying WHAT PROBABLY is going on, sent us to Emanuel, where we got real help.
God bless their families and them.

Avoid! They really need to allow people to write a review without having to leave a star.
I went to the urgent care center to urgently get care. It took 4 whole hours out of my life and now, 22 hours later, I am still unable to take any pain medication even though I only went to the place because I was IN PAIN!
I sat in the waiting room over an hour and in that time ONE patient got called in to the back. I was the only other person in the waiting room, so they were not busy. As I sat there in pain and misery, the front desk girls whispered and giggled the whole time. Maybe it’s just me, but when I am feeling awful the last thing I want to do is sit around uncomfortably while these grown women sit in the same room giggling.
Anyways, I will admit the medical assistant and doctor were very nice and caring. Still, it was slow. When I filled out my paperwork, I did mark the box that indicated I might be pregnant, so when the doctor told me she was prescribing pain medication I asked if it was ok to take while pregnant. At that point, she ordered a pregnancy test and advised me not to take the medication in case I am pregnant. However, that was around 8pm and the test results would be available first thing the next morning. So now it is the next day. They opened at 9am and when I didn’t hear from them I called to request the results at 11:45. Two hours later, I am still waiting for answers… in pain, unable to take the medication.
Additionally, I had actually visited this place a couple years earlier and had another awful experience. My face basically puffed up out of nowhere and even though I have had all my vaccinations, the nurse practitioner diagnosed me with Mumps. MUMPS! She sent me home wearing a face mask and contacted the Center for Disease Control too. With a second opinion, I found out I actually had a blocked salivary duct, which is much more reasonable than Mumps.
Moral of the story is, if you need urgent care, DO NOT GO TO HAPPY VALLEY URGENT CARE!

Is it possible to give no stars? This place was a joke, I literally left feeling worse than when I went in. I was in this clinic for three hours. The nurse forgot to take my vitals. The NP I saw made me change rooms after I was undressed (they don’t keep gowns in this office, so bring your own). At this point it had been almost two hours. I was hurting and exhausted. The NP mentioned that I «looked concerned». Hello, I’ve been here for almost TWO HOURS, I’m sick, I’m not «concerned». She then proceeded to dash out of the room on a regular basis as she didn’t know where anything was. All of their IV supplies were left on the counter and unlocked (not wise in my opinion). The entire process lead me to believe that this NP was extremely inexperienced and not very in touch with the patients condition. By the time I made it out I was drained.
The next day someone called to check on me. I told them how I was doing, and was then promised a call back by the NP on staff for the day. I answered, at which point she made it sound as if I was silly for calling in. No, your office called ME, I just voiced my opinion on how I was doing.
I paid for this whole experience? I will never go here again, ever. I have been to much better doctors offices and urgent cares, and paid much less. Just don’t go here. Go somewhere else.

I saw Dr Park for a Work related injury. Dr. Park was kind, thourough, and
Iistened to my concerns. I had no wait time, and feel better already!
Nice to know I can go somewhere to see a Doctor, ad get treated like a person, not a number!
Loved it!, Kate, RN

Had a great experience! They were quick and took the time for my daughter. Its nice to know there’s an urgent care close to home that I can count on!

Very disappointed in the level of service that was provided. My wife was involved in a major car accident and is in a serious amount of pain. Unfortunately she has been involved in two car accidents in the past which resulted in multiple prescriptions for pain relievers. As a result, she went to a doctor to get off the pain relievers as she experienced withdrawal symptoms. That provider prescribed Suboxone, which is used to treat opiate addiction. Now that my wife is off that medication, the provider at Encompass assumed she was a low life drug addict and wouldn’t help her. Probably the most insulting was the fact that my wife was asked if she abused meth as well. Since she has mental illness, she is prescribed Abilify, which makes her arm shake at times. Apparently this is also a symptom of meth abuse. I wish I could post a picture of the car, but all airbags were deployed and she was lucky to walk away with stiffness and soreness. It’s unfortunate that she was discriminated against due to her previous medications that were prescribed, being populated on the Oregon Medication Monitoring Program. Encompass just assumed my wife abused the prescriptions and didn’t even take into consideration she got where she was at due to providers prescribing the medication. I would get it if she came in for some fake back pain or a sprained ankle, but a car accident? Who goes around totaling their $ 10,000 car just to get a fix of medication?