Holmes Auto Detailing

You get what you pay for. Really not a detail cleaning from my experience. Far from it. Did not provide a good detail cleaning basically a car wash and interior vacuum and wipe down interior with this oily solution that was wiped on and left this oily film so much so that if you put your finger on it you will be able to see your fingerprint in the oil smear. Wheel still had remains of brake dust that you could wipe it off with your fingertip. I notice my brake pad was missing when I got home and call they said it fell off and put back on. I found it under the rug and rubber mat.
Save your $ 89.00 and find another provider.
I must say the staff was friendly and courteous though

I HAD my truck detailed yesterday. no pun intended. I was planning on waiting while it was being cleaned and I was offered a shuttle service via the owners personal vehicle. Anthony was happy to drop me off and pick me up from the plaza when he was finished. Even though it rained last night the water just beaded off. And I woke up to a pristine shine. I must recommend this place I felt like a million bucks as I proudly drove to work in my like new truck the interior was impeccable As I am a sticker for detail. I did hide a few things in the car and they got all of them. I highly recommend this establishment. It was a pleasure dealing with the employees and they made me feel like I was doing them a favor by choosing them and they where very polite and grateful.

I should’ve paid more attention to the negative reviews. Holmes Auto Detailing combines incredibly sub-​standard work with god awful customer service. They literally spent 20 minutes on my interior detail at a cost of $ 55…what a joke! Never a good sign when a company must resort to Groupon to promote their business. Save your money and go elsewhere.

The detail job was okay. I could spot a few places they skipped. Called to make an appointment and they scheduled me in but never confirmed. Had to wait another month to get it detailed. Friendly staff though.

I never write these things but the service I had warrants it. So I bought a groupon for this place (I know, I shouldn’t expect great service, and I went in expecting half of the workmanship they’d put in for full price paying customers) It was $ 80, for the service they provide for $ 175 (exterior wash and interior wash/​clean).
I set up an appointment 2 months prior (because apparently they only were doing groupons in December) I drop my car off at 9:15 am for a 9:30 am appointment. I walk in, the guy at the front desk just stared at me. So I told him I was there to drop my car off for a 9:30 appointment he said ok, took my keys. I said sooo am I all set, will you call me when it’s ready? he said yea… He never asked my name, confirmed my number, or anything.
I get a call around 1:10 pm asking me when I dropped my car off because they just noticed it there. I told them it was 9:15 in the morning, they then asked who I gave my keys to (because apparently they were lost?) Whomever called me was really nice and said «sorry — I thought you were a no show, nobody told me you had dropped the car off. I’m going to start it now, it will be ready around 3:30−4pm.» I told them no problem.
I get a call back from a different man at 1:50 telling me my car was ready. I told them I would not have a ride over for at least 40 minutes, I wasn’t expecting the car to be ready until later, he seemed annoyed by it, but told me it was fine.
I got my car, and I would say the service was not worth the $ 80 LET ALONE $ 175 that they would charge had I not received the groupon. My windshield wasn’t even cleaned on the inside. I went home and had to Windex it myself. The Armor All that was used to clean the door handle inside was just wiped around so I had a greasy corner of black dust. There was white all over my front bumper which I assume is whatever they waxed my car with that was never properly rubbed in? I tried to be sure I cleaned my car out for the most part so there wasn’t junk, but had accidentally left my wristlet, napkins in the door and car charger still plugged in. Upon which they just TOSSED in my trunk. 1) not telling me where it was when picking up the car and 2) leaving me to play 1,000 napkin pick up in my trunk.
I understand someone screwed up on their end, by why does my vehicle get lack of attention because of it? I was without a car for a majority of the day to pick it up for a lack luster job. I won’t be recommending or going back..

I almost never write these things, but I had the worst customer experience with these people ever.
I called to see if I could get a detail last minute using a groupon – it was a gamble, but I was moving out-​of-​state. (Yeah, I know, Groupons shouldn’t expect great service, but I went in with low expectations, so hear me out)
Holmes Auto Detailing said they weren’t sure they could get my car detailed via groupon –they were booking a month later, but would call me back to see if they could work something. I was expecting it to be a no-​go but hey it was worth a shot, right?
Ten minutes later Holmes called back said that they could squeeze me in the following week, just drop my car off the night before, drop the key in the slot, and they’d detail it for me. (Awesome – big tip coming your way!)
So that’s what I did – three days before I’m moving I dropped off my car with a note of thanks and my number should they have any questions.
Then everything went sideways.
I didn’t hear from them all day. Called twice but got a voicemail that they were in the shop or with a customer. The second time I called, an hour before they closed, I left a voicemail asking for a status and for them to call me back.
No call back.
I got a ride over to their shop ten minutes before they were supposed to close. The shop was dark and my vehicle was untouched.
So now I have been without a car for a full day, none of the detail job had been done, and no one had called me back.
*Then* I notice a *different* number on one of the signs for the business on the building. I call that and get the owner’s cell phone. The owner tells me that he told one of his employees to call me back and cancel because they only do late-​night jobs for full-​paying customers, not groupon customer.
That cancellation call never happened – no voicemail or caller ID on my cell – the only number they had.
OK, I understand that groupons are considered lower class, and I can’t expect great customer service, but there are issues at this business.
Why did Holmes Auto schedule the detail job knowing it was a groupon code when we booked it?
Why didn’t the Holmes Auto Detail person who was in that day call the number on the key fob that said «questions? call: # when there was an unscheduled vehicle there and a key?
Why did I have to come to the Holmes Auto (which was closed early) and call a separate number to get back my vehicle?
Honestly probably the worst customer experience ever. I could give the groupon to another person to use it for a detail, but Holmes doesn’t deserve the business or referrals.

Awesome detailing company! I have used Anthony for personal vehicles and for customer’s through my body shop. The cars come out great, and they are consummate professionals. They are a busy outfit but always seem to fit us in which means a lot, as we work on insurance company cycle time for insurance repairs. He has done it all for us, including blood stain removal, cigarette smell, animal hair, etc. We have a fleet of 40 rentals and you name it, we have gotten it in our cars. It is always great to have someone you can depend on, and that is Holmes auto detailing.

Great work and Anthony the owner is a great guy. My family auto repair business uses him for our customers and work cars.
Great prices and fast service. He will make your car look great!

I purchases a Living Social voucher for a car detailing at Holmes.
What a great buy. Anthony did a great job on my car. It looked and smelled fantastic!
When calling to make an appointment, you do get the voicemail often. But Anthony always calls back in a timely manner. Plus, he has a great ring back tone to listen to.
I would highly recommend getting your car detailed here if you live in the area.
Just a note: when I was getting here, you may miss the street it on but its right before the Industrial Park. There are tons of businesses in the area and the street is easy to miss.

I drove in with a 9 year old car that had seen the effects of 3 boys, the beach and skiing! Wow! Anthony is a miracle worker! Not only does my car look a million times better it smell fresh and new! Thank you!

Came with an Eversave coupon in hand and it was about a good a job as one could do within a little over an hour. Well worth the cost and would def recommend Holmes Auto Detailing to anyone without the supplies and/​or time to detail his or her car.

Yay my jeep is clean the owner did a super fantastic job of getting all that stuff off my back seat!!! ;-)

I also purchased an interior and exterior detail package from Living Social. Anthony was very accomodating and was able to squeeze my car in on Saturday afternoon. I dropped my car off around 2 pm and he called me about 30 minutes before it was finished so that I could get there by the time it was complete. He did an excellent job and even found a pair of earrings I had lost in between the drivers seat and center console! The inside looks like a brand new car, carpets are cleaned, dashboard is shiny, and leather seats were cleaned and conditioned. All in all I was very pleased with the job done and would recommend giving Holmes Auto Detailing a try.