Alexander’s Twin Pharmacy

If I could give zero stars I would. This is the worst pharmacy and I also support some of the other lousy reviews. I ordered drugs remotely and was told I would receive them the following Wednesday (fertility drugs and were timed). I was told that someone would call me back either that day or the following day to process the order and that I would receive the drugs when I needed them. However I did not receive a phone call. I assumed it was still being processed and called back on Monday to verify. No one had followed up on their end and they were still «waiting» for a prior authorization from my doctor. But had someone actually called me to tell me this I would have taken care of it. When I asked to speak to a supervisor assuming she would have been apologetic and offered to help expedite moving forward she was the worst!!! She defended her employees not calling me back, had a bad attitude, said that she has other customers also and was just plain rude. This is the second time I’ve dealt with them and both times have been awful. The worst customer service. There are a lot of pharmacy options in ordering these meds and I HIGHLY recommend ordering from an alternative one to Alexander pharmacy. They don’t deserve our business.

The last local neighborhood pharmacy in Hamilton. They learn your name after a few visits they take time to lean you’re concerns and are always willing to work with you on the price of certain medications. The store also has a lot of cool stuff inside … Definitely worth a visit. They are much more efficient than a typical name brand.

They’re always willing to go the extra mile to help. When generic meds are available Neil always makes me aware so I can save money. Almost cut my bill in half.

I would love to give this place a good review. I worked with them several times and they did a good job at a low price. Here is where there leader Neil made a bad mistake.
My doctor ordered meds on Friday I needed for Saturday — the Pharmacy told they did not have a courier. I sent a private courier (at my cost) to pick up the package to be delivered to my work. This was thousands of dollars worth of medication.
I was not in the office when the package arrived, so the staff signed for it and put in in my office.
What was so shocking was that the brown grocery bag of all my medicines was completely wide OPEN. The bio hazard container, the needles, the medications that were totally private — open for all to see. This was so surprising that it was not packaged correctly for the courier to deliver discreetly.
So when I alerted the specialist — he told me this:
I am so sorry that the courier left your package unattended at your work place. Unfortunately, the issue seems to be with the courier service you selected. I am very surprised that the courier service you used would not have made sure the medication was delivered to you and have you sign for the receipt. If you had chosen the courier we use,(which I understand was very costly) the package would never have been left unattended. They would have ensured that you personally would have received the package, it would not have been left on your office chair. If we had shipped to you, which is the regular procedure, it would have arrived in a box.
Neil
Not taking responsibility for their mistake — and putting it on the courier. Is it the couriers responsible to properly prepare a package with confidential medical information?
I just wish he had sincerely apologized for their mistake instead of putting blame on someone else. That’s step one in customer service.

Super service, knowledgeable, friendly– they do what they say, and when it is supposed to happen. They have the best prices as well. They are a smaller outfit than the bigger fert. med companies, and deserve your business.

Do not order progesterone in oil from this place. They fill their own vials and shorted me on the amount. GO to Freedom Pharmacy for a fair deal!

Very good customer service
Bette is extremely nice and her team is responsive
Delivered on Saturday at no extra charge

I’ve always received great service from Alexander’s!

I called them for a quote on a medication not covered by my prescription plan. The price I got over the phone was almost $ 80 less than I was charged when I went to pick up.
Don’t go here. You’re better off going to a chain (CVS, Walgreens, Walmart, etc.). It will cost you much less and the folks working at those places are much more trustworthy.

Very rude and saracastic pharmacist. Doctors and Pharmacists usually work as a team to help pt’s but my experience with this one pharm was very frustrating. I work at a doctors office and I have to speak to pharmacists to verify insurance for pt’s. I have never been this frustrated dealing with a pharm. Hopefully they treat the general public better.

Couldnt agree more with the other reviewers– nasty and unapologetic after failing to ship all meds ordered (and of course charged for). Will warn my fertility doctor to steer clear of them

Shady pharmacist named Neil is very unprofessional and will not ship drugs as promised. Avoid!