Enterprise Rent-A-Car

The first few days of my renting experience with the Hamden Rent-​A-​Car was a good one. The other party’s insurance company paid for everything and I was all set… until I was told I was being charged around 15 – 20 bucks a day for the car that the other insurance company isn’t paying for. Now, I know it isn’t all Enterprise’s fault at all but it did seem pretty shady. In the end we ended up having to pay and it wasn’t great, but that’s really more of the insurance company’s fault. Enterprise could have been a bit more sympathetic though

Brian was first-​rate in picking me up in a rental ideal for me and my needs after an accident when my own car had to be towed. Excellent rental experience. Thanks!

I can’t say enough GREAT things about the Hamden Enterprise Rent-​A-​Car location. I had an accident with total loss. I was car-​less during the busiest time of the year tax season. I had false start when the New Haven location dropped the ball but Hamden made my rental experience painless. Brian you are the bomb — — you give the best customer service in the industry. Any industry. I have vowed that if ever I have any car rental needs I will be bringing my business to Enterprise — Hamden Ct. I see now why Farmers’ Insurance prefers Enterprise!

Easy, smooth transaction; car was ready at time of pickup. The car was reliable, handled well, got above average mileage, but smelled a little funny (like it may have been previously rented to a smoker). The smell wasn’t noxious or a big deal, just an ever so slight distraction. Satisfied with my service and will return. Thanks, Enterprise!

Everything went smoothly. The staff was friendly and helpful. I received several call backs during a monthly rental to check if all was fine.

Awesome service, no wait, and they gave me my choice of car! I ended up with a better car than what I paid for. The people who work there are professional, friendly, and helpful. I will definitely rent from enterprise again! This was by far the best car rental experience I have had.

Enterprise Hamden looks to accommodate and hits the mark. Profesdional, personal, getting customers in and out quickly. Oh, did I mention that they have a varied selection of cars and trucks – something for everyone. Definitely 5 stars.

I can’t even begin to understand the reviews that I’m reading. I feel this location almost deserved an obligatory « Unilocal» at this point.
I’ve rented cars for many years, at many different rental agencies. Not only is Enterprise by far the most consistent in providing excellent customer service, but their people really go above and beyond to ensure you have had a great experience with the rental. All members of the Dixwell Ave location are fantastic, and this is reflective of their excellent customer service scores over a year long period.
All of the reviews below are almost to the point of being ridiculous. Did any of you think to take pictures of the vehicle prior to leaving with it, to ensure nothing happens on return? From the sound of it, each review is consisting of a customer who rented a vehicle without properly inspecting either the vehicle itself or the contract prior to leaving the branch. Is this the fault of the branch or the customer? Yes, that was a rhetorical question.
Rental agencies do not try and rip customers off, and this stigma needs to be addressed on a much larger scale. You can trust that the Hamden branch will treat you with great care as they have done for me on many occasions.

Do NOT rent from here. Not only will they blame you for damage you did not do, they will also take money off your credit card without notifying you, lie to you about what paperwork you are signing, and charge you for things that have nothing to do with the damage on the car which again, I didn’t cause.. Ashely at this location was of no help. One Enterprise location blames the other who in turn blames the one that blamed them. Their Damage Department was useless and even though they and I left messages with the regional manager (another Ashley) a week ago, ive not received one call back from anyone involved. It been 3 weeks of this and not one person from this company has stepped up to the plate.

Employee (Paul) did not explain the contract well after my car had been in an accident and I ended up having to pay hundreds of dollars for having a rental for 9 days while my car was in the shop.
Manager (Ashley) said it was explained 100%, although she was not physically present when it was explained.
I wouldn’t have even taken the car in to get it fixed had I known I would be paying out of pocket for a rental.