Auto-Pro

I’m somewhat new to the area and I hate looking for new stereo shops because of bad experiences.
Anyway, had a remote start installed w/​no real problems. Took few hours
I definitely would recommend others here

Start to finish a horrible experience.
The owner Dennis is rude and has no costumer service skills. I won’t go into detail because I don’t want to be attacked again by him. Would never return.

I have a 1990 sports car that I keep in perfect condition. This model came with the «high-​end» Bose option but is notorious for the powered speaker pods failing.
When they finally did I had a $ 2700 Alpine system installed by the shop my car dealership recommended. The system never worked right (locked up, freezing, no sound) and I brought it back to them many times.
My dealership even called the owner and he said he’d make sure it was fixed but when I called I got the run around. They said they couldn’t get through to Alpine support but it was a classic case of «Paid and Gone».
I eventually gave up on them and just lived with a stereo that worked only when it wanted to.
Three years later I saw a post on the internet that identified the problem. The «quick and dirty» fix was to change the power lead to the XM radio module (that is not made by Alpine due to licensing). This is about a 10 minute job.
I called Alpine support to confirm the tip and was surprised that a human answered the phone each and every time I called.
I then called the owner of the shop and he told me he didn’t have time to work on my car when it was at my dealership. Instead he wanted me to leave it at his shop in Wallingford. At that point I just gave up with him. You’d think that they’d fix this since I spent $ 2700 and told them it had a problem since I inspected the job when they delivered my car. Nope… Paid and Gone.
No other shop wanted to touch it since it would be their problem and they didn’t know what the place in Wallingford did. Finally, one shop told me to call Auto-​Pro in Hamden.
I called and Mike (technician) answered the phone. He knew right away what the problem was by the symptoms and suggested a better solution for me (find an older Alpine XM unit) which I did.
I brought my car to Auto-​Pro and it was obvious that they knew what they were doing. Mike had me come to the back to see what the other guys did. The wiring was a mess. I told Mike to go ahead and sort it all out while he was in there.
Mike even took extra steps to do the job right and took the time to show me. Then we started it up and the problems were gone. I was very impressed.
It’s been about a year since Auto-​Pro fixed my system and it works perfectly.
From now on I will bring all my work and all my friends there. I highly recommend anyone reading this give Dennis, Luke, of Mike, a call at Auto-​Pro in Hamden CT.
They are real professionals.