Verizon

My iPhone was no longer charging. When i arrived at the store at 1015 my phone was at 19% battery life. When I tried to explain this to the store guy he said «i can work on that for you» he took my phone and plugged into his cord then walked off. He started to talk to some else. When he was done with that person i tried to talk to him i was told «just a minute, im charging your phone» he walked off again. This happened once more. Then on the fourth time he finally looked at my phone only because i had stood in his way. I was told: «its still charging it’s only at 17% I’ll be back» He went to talk to YET another person. at this point i asked for my phone back from another employee and left at 1035. Oh by the way i went to another verizion store and they fixed the issue in less then 10 minutes. Thanks for wasting my time gresham store

I am not kidding or exaggerating when I say my daughter and I got 5-​star service last night at this Verizon store. ~ Background: I have been a Verizon –and only a Verizon– customer from the beginning of my cell phone life. My daughter wanted to buy me a new [modern] phone for Cmas and had been looking and doing research on line looking at various phones, plans, and carriers. It seemed like my monthly bill was going to Explode! ~
We decided to go into a store and talk to a real person and I’m so very glad we did because we got Superb help last night from Cori. She was –Everything– customers like us could ask for in a customer service associate. She helped my daughter understand and answer –her– questions and concerns, as well as understand and answer mine, which are at a different level than my kid’s ’cause I have NO smartphone experience whatsoever. We explored A LOT of options, discussed and weighed the pros and cons of them all, and left completely satisfied with the phone we bought, the help we received, and the overall experience from beginning to end.
Honestly, the woman who helped us was top-​notch in terms of the questions she asked, listening to and understanding us, providing honest answers that included the range of opinions on the matter, and being present and responsive to us. Give the woman a raise, I say! Note: I’m not her mom, not her sister, not her aunt, not her BFF, and have nothing to gain by telling y’all how great she was and how excellent our experience was last night at this store with her consummate help.

Don’t think I will be returning to this store. After dealing with 2 rude employees and wasting over an hour of my time they can’t help with what I needed. One of them employees didn’t seem to know what she was doing either. Not pleased at all. Would not recommend this location.

All these years later … Sadly still a one– hardcore sales and talking over us. Very aggravating coming in the store And when you don’t get what they are pushing tries to tell you what a mistake you are making. UGH hate coming in to verizon for any upgrades!!!

Went into the store because my iPhone 4s suddenly lost all my contact info. Looking at my favorites, I could only see phone numbers. And when you looked in contacts, the only information visible were the names! I was introduced to Kristen, she was friendly and professional and intent on helping me recover my lost information. Well 3 hours later, including an hour on hold with Apple, with no response, Kristen decided she needed to figure out a solution and SHE DID! She is new to the store, but she is a great example of GREAT customer service! I was so impressed, I went back today and bought the iPhone 6 plus! And waited for her, so that she could get the credit for the sale she so richly deserves! If you ever need help with a verizon account, Kristen is the «girl» to help you!

These guys bumrush you at the door only to be told to wait for 30 mins. And the guy with the pony tail, jeez just sarcastic and rude as hell tells me he doesn’t no anything about what I asked and didn’t wanna help or try to ask another employee to find out about a product that is on display in there store weird. ive been to Verizon around the country never to be treated like this.

Went into verizon to get my screen protector replaced wonderful service thank you verizon wireless you rock I will be back

This store has been through its ups and downs but has totally taken a turn for the better.
2 days ago they got a new assistant manager (Trevor) who is just amazing. He listens and really seems to care about each customer he helps. Truly impressed with the evolution of the Gresham Verizon Wireless location!
You can also access Verizon home services here! FiOS and home phone service. You can pay both your bills… upgrade your cell phone or just come in for some trouble shooting (they have techs here!!)
If you live out in the east… this is the store for you!