Nancy’s Floral

Placed our order at 7am. The order was delivered by 9:30am. Great job guys! You too Rob!

I called and ordered flowers for my daughter’s birthday and they were delivered on time and she absolutely loves them! I told the woman on the phone that I wanted a long-​lasting sweet smelling bouquet with some taller features to make it interesting. The flower arrangement they created is bursting with flowers and has some fun curly willow. It’s great!

I have never spent so much on flowers to get so litlle. A nice gesture but feel i over paid by 60 dollars.

BEST PLACE EVER!!! GREAT SERVICE! Vicki was so helpful and informative and the selection of flowers is amazing!

Not to shabby, small, but good gift selection, helpful service… little smug, but helpful. Good parking, good location.

I found Nancy’s floral by doing a bing search on line and found a great arrangement at a reasonable price for my Mother-in-law’s birthday. I called their direct line (not 1 – 800 flowers which Nancy’s floral is a part of) and ordered from Megan what I wanted I said I wanted the Zen Artistry arrangement — very specific — very Asian/​tropical and perfect for the occasion. After being put on hold, Megan came back on line and said that they did not have the same orchids as in the picture I was looking at but could substitute for Yellow ones instead. However it would be $ 10 more. I should have hung up right then. Because it went down hill from there on. The order was not delivered until 5:30 pm that day. My Mother-​in-​law was not home, so they just left it on the porch. Fortunately it was still there when she came home from going out to dinner. The arrangement it-​self did not have one flower that was the same as the photo I selected… not one. I was very clear about what I wanted — so much so that I felt like I was overthinking the situation and request. My Husband went to Visit his Mom last night and took a photo — asked me if this was what I ordered because it didn’t match my verbal description. I called and talked to Travis (who was very nice) but said, I would need to talk to the Manager to get a credit or something? Travis also said that the person who took the order didn’t tell the designer I wanted that specific arrangement? Only a tropical Bouquet with the yellow orchids. So they admitted they messed up — and suggested I e-​mailed the manager. So I did including what the arrangement I ordered should have looked like and also what it really did look like — hoping that I would get some concession out of the deal — a credit, a new arrangement, or something? So the Manager Rob Cook writes back and gives me a bunch of crap about how the order was not properly placed and that I got what I paid for and that I was lucky they did just leave it or the flowers would not have been delivered that day and so on. I wrote back again and said that I was specific — very clear and very specific clear. That I was disappointed in how this was handled. As of this writing I’m still waiting for their reply. Would I go back? No way… There are too many other ethical and decent florists out there… my search continues…
I gave this 2 stars because they did deliver flowers and they were nice on the phone (Travis) — but if I could give the Manager a rating it would be a Zero… If they make this right by me I’ll cancel or remove this posting or upgrade the rating.
UPDATE — The Manager Rob Cook has advised he will replace the flowers with what I ordered. I felt like I had to really complain but they said they will do up another arrangement and send out. I’ll update again if it happens.

I have ordered from Nancy’s florist for at least 10 years for my Grandma that lives in Gresham. This February I ordered an extra $$ arrangement because we found out my Grandma has cancer– might be her last birthday. I went over later that day to see the tiny arrangement. very tiny for $ 89.00. I left a message but no one called me back… Now its Mother’s Day and im trying to find a florist in Gresham that I can trust. Lost a 10 year customer.

I ordered a arrangement for my wifes birthday. it showed up with dead flowers, more leafs/​green then flowers, very poor quality for the money spent. Called the shop with my complaint. They said they were going to resend a new arrangement. I was told arrangement would be delivered by 6 p.m. waited all night and no arrangement showed up. had cancelled my wife dinner plans for her birthday. had called the after hours number twice and was told someone would call me and no one did. The next day I called spoke to the manager who was not helpful. They did redeliver the flowers but it still looks nothing like I order. VERY BAD service. I will never shop here again. I would recommend not to shop here. BAD BAD

WOW! WOW! I called Nancy’s right after I found out my niece was just released from the hospital after an emergency. I searched online for a local Gresham, Oregon florist to deliver flowers because I live in Reno, Nevada.
My niece is only 7 years old and I was hoping to send something to a little girl that loves pink and purple. When I looked at pre-​arranged styles online, I didn’t see anything that seemed right. Most online arrangements were too large, too sophisticated, or too «get well soon» with yellow daisies…
I talked to Morgan B. and she seemed to understand exactly what I was hoping to send. She even suggested adding glitter sticks in pink or purple. Glitter? For a little girl? Pink! AND Purple? Yes, please!
Morgan B. worked with me to keep the arrangement inexpensive, which I greatly appreciate. I knew my niece would be MORE impressed with surprise of the doorbell ringing with a special delivery, just for her… making the cost of actual flowers unimportant. I even requested a smaller, shorter vase– something my niece could touch and hold, without tipping it over.
AND…the BEST PART?! Nancy’s delivered to my niece in about an hour! Can I say WOW again? My niece called me immediately to thank me for the glitter. And the flowers. (Notice the order of priority?)
My sister sent me a picture:) Thank you, Nancy’s Floral! The arrangement was exactly as I hoped it would be. Bright pink and purple flowers with curly glitter sticks arranged in a simple, fresh, loving bouquet – not to tall or top-​heavy. Perfect.
After all, if I lived in town, I’d RATHER give her a hug… but these flowers did the trick: A hug from Reno.

My husband purchased a $ 69.00 arrangement. The flowers I received looked nothing like what was pictured online when he purchased them. It had four roses and two smaller rose sprays. It was definitely not a $ 69 arrangement! There are professional florists elsewhere!

We recently had a family member pass and with that came the need for floral arrangements. The staff was excellent, the flower arrangements were amazing, and the time to get everything was perfect. We could not be happier with our experience from Nancy’s Floral.

I also used 1800Flowers to send flowers to my daughter for her birthday. They were delivered when they said they would be, and they were fresh and looked spot on to what I had ordered on line.

I had a great experience with Nancy’s. I ordered flowers through 1800 Flowers for my grandmother, who is unwell and lives in this area. Nancy’s was the shop 1800 Flowers used. She was hospitalized the day they were scheduled to deliver flowers to her home, so she could not receive them. Linda from the shop called me to let me know they were unable to deliver the flowers and asked when they should reschedule. They gave me no guff at all about having to make a second trip, took them instead to the hospital the following day (no extra charges or anything), threw in an extra balloon, and the flowers were beautiful.
I’m sorry if others had less promising experiences with the shop, but I found them to be professional, accommodating, and sincere. Not all flowers symbolize joyous occasions, and I appreciated their hassle free service during a trying time.

One star is being generous. This place is terribly mismanaged, inconsiderate, and unprofessional. My father passed away last Sunday and a friend ordered a bouquet on Monday to be delivered to me. It was to arrive within 4 hours of the order being placed. The flowers never arrived and my friend was never contacted regarding their failure to deliver in the timeframe promised. The next day (Tuesday), while I was at work making arrangements, I received a call from Cheryl saying she was at my house trying to deliver the flowers. When I informed her that I was not there and that she needed to contact my friend who sent the flowers to see what should be done she responded with such an attitude that I was taken aback. She said she needed me to give her the purchaser information. I informed her that she needed to contact her employer to get that information and to figure this out because I didn’t know whether or not my friend would want to keep the bouquet purchase considering the delivery was a full 24 hours late. She got rude with me and tried to argue that I must give her the purchaser information. I was shocked at her lack of compassion and professionalism. When my friend contacted the florist, horrified by the experience I was now having while dealing with my father’s recent death, they gave her 2 different stories about what had happened and mixed responses when it came to getting a refund for the flowers that I never received. While she was dealing with the staff, Cheryl called me again and left a voice message where she LAUGHED and used a condescending tone stating she was «soooorrrryyyy for the inconveeeeeenience» as well as «this is your ONLY order and it’s for TODAY» and that she will try to deliver the flowers to my office. I could not believe it. I never received my bouquet, my friend has yet to receive a refund, and I am furious with this business’s blatant inconsideration for their clients’ time and money, as well as the happiness and satisfaction of the recipients of their product.

If I could put a zero star I would. I never had a problem with this store until just yesterday, 11−26−13. The staff is usually very nice, attentive and great at their jobs. This was not the case on the 26^th.
I called in to place an Order of just 6 carnations to pick up in 15 min. I was going to make a quick stop before heading home to my wife to get her her favorite flower. I asked the guy on the phone for this order and he said «yes we can do that when you come in. You can pick out which color and how many and we can wrap it for you while you are here» I responded with «I can’t wait though, that’s why I’m calling in. If you can’t or won’t do it, I will just not come in, that’s fine.» He came back after a long pause and said «I would love to do that for you» and I said «awesome, I’ll see you guys soon then». I could tell he was annoyed by this simple request; probably because it wasn’t a big sale and he was doing something more important in his mind. That is speculation though.
I arrive 15 min later and see the guy on the computer. Another lady, who has done this exact same request for me several times before asked how she could help me. I said I called in an order of 6 carnations. She asked my name and I tell her and at that point the guy turns to her and says that I need 6 carnations wrapped. So she starts to get the flowers. I said to them both «if you haven’t started them I can’t wait, that’s why I called it in» she seemed confused and I said «I’ll just go somewhere else» and turned around and walked out.
In this down economy, one would think that a small local business would be trying to perfect their customer service skills instead of destroying them. I want to point out that this same guy has helped me before and every single other time, he has been rude, annoyed, and never once smiled. I unfortunately think he is either the owner or store manager or somehow related to the owner; that means this issue will never be resolved.
The other staff members are the complete opposite from this guy. Even though they are nice, I would recommend to everyone to STAY AWAY from this place due to this one guy.
When I told this to my wife later that day, she shared some horrific experiences with me about this flower shop as well. She said on several occasions she’s seen them deliver dead flowers. Once to her great uncles funeral and once to her mother that was a gift from her father.
All in all, I would not recommend anyone go here. This guy lied to me on the phone and has never been polite or respectful to me. The entire time he stood there looking at the computer and not once looked away. No apology from either employee, not a single attempt to make the situation right, not a plea from either of them to save face or help the customer. A dying economy calls for outstanding customer service and product, Nancy’s Floral has neither.

— Nice store with lots of options
— Helpful staff at time of order
— Delivered on time
?? Why only 2 stars ??
— Had a slight problem with the flowers received. (They were very nice but it seems my main flower of request somehow was almost non-​existent)
— The florist who created the arrangement took my complaint and was only argumentative and defensive. He was perfectly fine that the end result was me being unhappy (this was the morning of my grandmother’s funeral).
— I went to Safeway (before the funeral) and added a dozen roses to each arrangement just to make myself feel better about how it looked. (I did not ask for roses, this was just the best fix)
?? Possible Resolutions?
Maybe offer me a decent discount on my NEXT order, which might have brought me back.
Maybe he could have just been nice, not an argumentative artist defending his work and blaming everyone else. No compassion was there at all.